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Heritage Honda Bel Air - Service Center
Fallston, MD
1,308 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,308 Reviews of Heritage Honda Bel Air - Service Center
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July 30, 2021
I have intermittent transmission trouble not shifting into 2nd only in cool mornings. Internet says issue is a sticking solenoid. Dealership drove the car for a few miles and saw no codes. Says they don into 2nd only in cool mornings. Internet says issue is a sticking solenoid. Dealership drove the car for a few miles and saw no codes. Says they don't see anything wrong but never checked the solenoid. I'll be going back with the same issue when it's cooler outside. They should have checked the solenoid while they had the vehicle. More
by Honda Buyer
July 30, 2021
Highly professional and knowledgeable service personnel up front, and very competent service techs. Shuttle service makes visit most convenient. Work done as promised and on time. up front, and very competent service techs. Shuttle service makes visit most convenient. Work done as promised and on time. More
by canberra
Employees Worked With
Mike Weatherman
July 28, 2021
The staff was very friendly and acted in a very professional way. The certainty represented the dealership. Well. The place Wes very clean and neat professional way. The certainty represented the dealership. Well. The place Wes very clean and neat More
by Gasherman55
Employees Worked With
Julie Ament
July 28, 2021
Heritage Honda was just great! I got an appointment the very day I called. Everyone was courteous and helpful, especially Becky and the technician. Don’t hesitate to take your car there. You won’t be dis very day I called. Everyone was courteous and helpful, especially Becky and the technician. Don’t hesitate to take your car there. You won’t be disappointed. More
by Kate
Employees Worked With
Becky Lind
July 27, 2021
Always very responsive to requests and able to provide service in a timely manner. Comfortable waiting area and appreciate the wifi. Nothing else to say. service in a timely manner. Comfortable waiting area and appreciate the wifi. Nothing else to say. More
by trombonetedd
Employees Worked With
Nick Sloan, Julie Ament
July 26, 2021
This is not my normal Honda dealer. I took a chance coming and I really enjoyed the atmosphere. The Service Advisor was knowledgeable and very professional. coming and I really enjoyed the atmosphere. The Service Advisor was knowledgeable and very professional. More
by ppryor4774
Employees Worked With
Tony Icenroad
July 26, 2021
Customer service was excellent. The waiting area is very comfortable with free coffee and water if desired. My wait time is usually about 90 minutes which is minimal based on service to vehicle. comfortable with free coffee and water if desired. My wait time is usually about 90 minutes which is minimal based on service to vehicle. More
by Jul
Employees Worked With
Tony Icenroad
July 14, 2021
There is a Honda dealership closer to my house but prefer the BelAir location because of the customer service. My service person was helpful polite and considerate. The dealership is clean and comfortable an the BelAir location because of the customer service. My service person was helpful polite and considerate. The dealership is clean and comfortable and smoothly run. More
by joanne.novak
Employees Worked With
Chuck Robbins
July 13, 2021
This dealership has a brand new, upgraded service center. The appointment scheduling has been streamlined. The service advisors are attentive, and the work is completed expeditiously. The whole process is The appointment scheduling has been streamlined. The service advisors are attentive, and the work is completed expeditiously. The whole process is efficient and convenient. More
by Ted Gibbs
Employees Worked With
Chuck Robbins
