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Heritage Honda Bel Air - Service Center
Fallston, MD
1,306 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,306 Reviews of Heritage Honda Bel Air - Service Center
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November 05, 2020
Excellent service!I I don’t have the service managers Excellent service! I I don’t have the service managers card with me to give you his name. My name is Teri Gilbert And I appreciate the great service. Excellent service! I I don’t have the service managers card with me to give you his name. My name is Teri Gilbert And I appreciate the great service. Thank you More
by terigilbert
Employees Worked With
Not sure of his name
November 04, 2020
I received excellent customer service from Mike upon my arrival for service. We discussed service and cost up front. He helped me to use one of several coupons I had with me. arrival for service. We discussed service and cost up front. He helped me to use one of several coupons I had with me. More
by Jul
Employees Worked With
Mike Weatherman
November 03, 2020
Tony was great. Explained everything. Helpful and thorough. The service was done quickly. Followed up with a phone call letting me know all work was completed. thorough. The service was done quickly. Followed up with a phone call letting me know all work was completed. More
by joanlawhon
Employees Worked With
Tony
November 03, 2020
I've been coming to this dealership for 8 years. Service has always been good and staff pleasant and helpful. My car has over 160k miles on it and running strong. has always been good and staff pleasant and helpful. My car has over 160k miles on it and running strong. More
by Chocoluvr
Employees Worked With
Becky Lind
October 31, 2020
Caveat Emptor.Decide on the service outlet for your Caveat Emptor. Decide on the service outlet for your Honda carefully. I have chosen to avoid Heritage Honda in Bel Air Md, and I’ll explain why. W Caveat Emptor. Decide on the service outlet for your Honda carefully. I have chosen to avoid Heritage Honda in Bel Air Md, and I’ll explain why. When my Accord was under warranty, it began to hesitate when I accelerated gently. I took it in for diagnosis and service. After a couple of hours, I called them for an update. I was told that they couldn’t find an issue, but could not continue further diagnosis unless I allowed them to perform a transmission fluid replacement at well north of $200. I explained the car was under warranty and opined that it was their responsibility to diagnose and fix covered issues. They refused to proceed unless I allowed the extravagantly priced fluid change. I declined. I should have walked away then for good. Another issue arose in the past two weeks. I have been taking my 2015 Accord to Heritage Honda in Bel Air since I bought it there five years ago. It has been nowhere else for service, nor have I ever had occasion to use the donut spare tire. I checked the trunk this week as I keep a lot of gear in there, and the spare tire was gone. As I had never looked for the spare, never had to change a tire and it has been nowhere else to service, logic led me to an obvious conclusion. You may infer what you like, I did. The dealership offered to sell me a brand new donut spare at well north of $300. Brand new Michelins, the full-sized ones on the car are about $250 each. The price was outrageous. I ordered a spare on Ebay for $116 shipped and taxed. I had asked for the loan of a spare tire as we ‘negotiated’ until the situation was resolved. I was flatly denied. Customer service is certainly not a priority at Heritage Bel Air. Buy a car there if the price is right, take it elsewhere for service. I certainly will going forward. More
by jrosen9mm
Employees Worked With
October 30, 2020
Tony in service Dept was great. Very easy to talk with, very knowledgeable and helpful. He explained everything about my device issue and answered my question both person to person and later on phone after very knowledgeable and helpful. He explained everything about my device issue and answered my question both person to person and later on phone after I took me car home. Tony is a real credit to your staff and in my mind a keeper for as long as possible More
by Al deshong
Employees Worked With
Tony
October 29, 2020
As always, Nick Sloan made my scheduled maintenance a painless experience. Much appreciated! The entire process from drop, shuttle service and pickup was well organized. painless experience. Much appreciated! The entire process from drop, shuttle service and pickup was well organized. More
by JoannaM.
Employees Worked With
Nick Sloan
October 29, 2020
My first visit since they expanded the service area. Large waiting area and great service. Took all the proper precautions given current restrictions due to the pandemic. Large waiting area and great service. Took all the proper precautions given current restrictions due to the pandemic. More
by Fit Owner
Employees Worked With
Nicholas Sloan
October 28, 2020
I dropped the car off the night before and the service was done so quickly the next day that it was available in the morning. They service was quick, excellent and thorough was done so quickly the next day that it was available in the morning. They service was quick, excellent and thorough More
by Honda owner
October 28, 2020
Mike and Tony were very professional and courteous. I came in for an oil change and got a courteous inspection. Everything was done well and timely. came in for an oil change and got a courteous inspection. Everything was done well and timely. More
by annemarie.nicodemus
Employees Worked With
Mike, Tony
