Heritage Honda Bel Air - Service Center

Another GREAT Service Experience at Bel Air Honda. The staff is always friendly and they take the time to get to know their customers. Thank you Tony Icenroad for his thoroughness in explaining everythin staff is always friendly and they take the time to get to know their customers. Thank you Tony Icenroad for his thoroughness in explaining everything about the service and what I should consider for the next routine owner service. Thank you Tony. More

Fast Friendly helpful staff had to use waiting area and was pleased to see someone clean each area as people left. Large waiting area with great access to snacks and drinks. was pleased to see someone clean each area as people left. Large waiting area with great access to snacks and drinks. More

Excellent service!I I don’t have the service managers Excellent service! I I don’t have the service managers card with me to give you his name. My name is Teri Gilbert And I appreciate the great service. Excellent service! I I don’t have the service managers card with me to give you his name. My name is Teri Gilbert And I appreciate the great service. Thank you More

I received excellent customer service from Mike upon my arrival for service. We discussed service and cost up front. He helped me to use one of several coupons I had with me. arrival for service. We discussed service and cost up front. He helped me to use one of several coupons I had with me. More

Caveat Emptor.Decide on the service outlet for your Caveat Emptor. Decide on the service outlet for your Honda carefully. I have chosen to avoid Heritage Honda in Bel Air Md, and I’ll explain why. W Caveat Emptor. Decide on the service outlet for your Honda carefully. I have chosen to avoid Heritage Honda in Bel Air Md, and I’ll explain why. When my Accord was under warranty, it began to hesitate when I accelerated gently. I took it in for diagnosis and service. After a couple of hours, I called them for an update. I was told that they couldn’t find an issue, but could not continue further diagnosis unless I allowed them to perform a transmission fluid replacement at well north of $200. I explained the car was under warranty and opined that it was their responsibility to diagnose and fix covered issues. They refused to proceed unless I allowed the extravagantly priced fluid change. I declined. I should have walked away then for good. Another issue arose in the past two weeks. I have been taking my 2015 Accord to Heritage Honda in Bel Air since I bought it there five years ago. It has been nowhere else for service, nor have I ever had occasion to use the donut spare tire. I checked the trunk this week as I keep a lot of gear in there, and the spare tire was gone. As I had never looked for the spare, never had to change a tire and it has been nowhere else to service, logic led me to an obvious conclusion. You may infer what you like, I did. The dealership offered to sell me a brand new donut spare at well north of $300. Brand new Michelins, the full-sized ones on the car are about $250 each. The price was outrageous. I ordered a spare on Ebay for $116 shipped and taxed. I had asked for the loan of a spare tire as we ‘negotiated’ until the situation was resolved. I was flatly denied. Customer service is certainly not a priority at Heritage Bel Air. Buy a car there if the price is right, take it elsewhere for service. I certainly will going forward. More