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Heritage Honda Bel Air - Service Center

Fallston, MD

4.9
1,307 Reviews

1,307 Reviews of Heritage Honda Bel Air - Service Center

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May 19, 2020

Service technician Nick was fast and efficient. Great service. Will continue to use this dealer and request this technician every time. He is an excellent and friendly employee. More

by Burl3357
Recommend Dealer
Yes
Employees Worked With
Nick Becker
May 25, 2020 -

Heritage Honda Bel Air responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Honda Bel Air. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

May 18, 2020

Service prompt and car washed. The waiting area has snacks and area to distance while working on laptop or making calls in private. Very pleased. More

by ME
Recommend Dealer
Yes
Employees Worked With
Kevin
May 20, 2020 -

Heritage Honda Bel Air responded

Hi Me, thank you so much for your positive comments about Heritage Honda Bel Air! We hope you continue to choose us for all your automotive needs! Take care!

May 15, 2020

The phone was answered promptly and courteous. The appointment was made immediately. The work done at the time that it was promised. Overall a good visit. More

by Gr8fullme
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
May 15, 2020

Tony was great to work with. He got us in and taken care of quickly. He helped me out when something unexpected came up and resolved the issue seamlessly. More

by Scott
Recommend Dealer
Yes
Employees Worked With
Tony
May 12, 2020

In these ‘different’ times the service was impeccable at Heritage Honda in Belair. The staff was courteous, respectful, and helpful. The work was done timely. I was given a ride from the shop and picked up More

by TrekkerDS9TOS
Recommend Dealer
Yes
Employees Worked With
Kevin Fitzgerald
May 14, 2020 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 12, 2020

Chrissy the team lead is awesome and very help full and good person and help us in service to understand and we get our cars on time More

by Kalpesh4770
Recommend Dealer
Yes
Employees Worked With
Chrissy , Scott Cheuvront
May 14, 2020 -

Heritage Honda Bel Air responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 08, 2020

During the COVID 19 and everyone feeling uneasy Heritage Honda made appointments so that their was adequate spacing between those waiting for their vehicles. The staff also greeted you with a smile More

by Bbj6225
Recommend Dealer
Yes
Employees Worked With
Michael weatherman
May 09, 2020 -

Heritage Honda Bel Air responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.

May 08, 2020

Excellent customer service - no contact service during stay at home times appreciated. Regular service, new tires and interior detailing completed in one day.will return More

by Shunter16
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
May 09, 2020 -

Heritage Honda Bel Air responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

May 07, 2020

I brought my car in to get new air bags and they fixed something in the door in doing so they broke off some of the molding and cast it on the seat and the door doesn’t close good now a safety problem thi More

by Samuel Furches
Recommend Dealer
No
Employees Worked With
Scott Cheuvront, Andrew Miller
May 28, 2020 -

Heritage Honda Bel Air responded

Hi Samuel. Thank you for stopping in at Heritage Honda Bel Air. We value your feedback and sincerely apologize for the issues you experienced with our Service Department and any resulting inconvenience, as this is not our way of doing business at any of our MileOne stores. We appreciate you taking the time to work with our Service Manager, Chrissy Frankos, and Service Advisor, Nick Sloan, regarding the issues mentioned in your review. We were glad to address and resolve your concerns. As discussed, if you have any further questions or future vehicle needs, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 and she will be happy to help. Again, thank you for your time and we look forward to working with you in the future!

May 06, 2020

Service visit My service visit was great. The setup was efficient, the waiting room was clean and spacious and the wait was less than projected. My service rep was More

by adeas25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Weatherman
May 08, 2020 -

Heritage Honda Bel Air responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and friendly. We hope to be of service to you again! Take care!

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