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Heritage Honda Bel Air - Service Center

Fallston, MD

4.9
1,306 Reviews

1,306 Reviews of Heritage Honda Bel Air - Service Center

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March 14, 2020

My concerns were taken seriously. They were quickly identified and the problem was efficiently addressed. Service was courteous and professional. There was no wait time from beginning to end. More

by cnelson1958
Recommend Dealer
Yes
Employees Worked With
Charles Robbins
Mar 16, 2020 -

Heritage Honda Bel Air responded

Hi Cnelson, glad that we are able to fix the issue! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2020

My service was great. My service ess completed in the time expected. All involved with my service where professional, polite and knowledgeable. All was good More

by karen.keithley
Recommend Dealer
Yes
Employees Worked With
Michael weatherman
Mar 12, 2020 -

Heritage Honda Bel Air responded

Karen, thank you for your support! We're happy we could help. If you ever need anything else from us, please feel free to give us a call or stop by. We look forward to your next visit! Have a wonderful day!

March 11, 2020

The person that greeted me tried to sell me service that wasn’t needed. Why can’t dealerships be honest and trustworthy! My appointment was handled by Tony Icenroad who seemed to be honest and did not try t More

by Blnicholson
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Mar 13, 2020 -

Heritage Honda Bel Air responded

Thank you for reaching out to Heritage Honda Bel Air. Our goal is to meet and exceed the expectations of our customers and are disappointed this did not occur. We apologize for the inconvenience and would like to make this right. Our Service Manager, Chrissy Frankos, would like to speak with you about your experience but has been unable to locate your contact information. Should you wish to discuss your visit in more detail or have any additional vehicle needs please contact Chrissy at cfrankos@mileone.com or 410.698.0060. Thank you for your time.

March 10, 2020

Great job by Chuck and his service team. Deluxe oil change to get tires rotated, brakes checked, etc. Since I had just traveled several hundred miles. More

by tpage57
Recommend Dealer
Yes
Employees Worked With
Chuck 5 stars.
Mar 12, 2020 -

Heritage Honda Bel Air responded

Thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

March 07, 2020

First time for service at this dealership. They were very nice and found me a coupon I could use, plus, when they had made a mistake on the invoice, they fixed it right away. More

by deedee
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 08, 2020 -

Heritage Honda Bel Air responded

Deedee, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Honda Bel Air!

March 06, 2020

The dealership was courteous, fast, reliable,and dependable. It was easy to schedule an appointment. There was a fast turnaround. They welcomed questions and were able to answer all of them. More

by cnelson1958
Recommend Dealer
Yes
Employees Worked With
Kevin
Mar 07, 2020 -

Heritage Honda Bel Air responded

Cnelson1958, thanks for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 02, 2020

The service writer - Chuck Robbins made this a great experience. They finished my car on time and clearly communicated repairs. I also enjoyed the waiting area, free coffee & computer workspace so I co More

by Executive7
Recommend Dealer
Yes
Employees Worked With
Chuck Robbins (Charles) , Jonathan Solovey
Mar 05, 2020 -

Heritage Honda Bel Air responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! We hope you continue to choose us for all your automotive needs! Take care!

February 29, 2020

Very nice service center. Staff was extremely friendly and helpful. Everyone took the tome to answer any questions. Great place to have your car serviced. More

by Cmtabone
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cheuvront, Bridget Alloway
Mar 01, 2020 -

Heritage Honda Bel Air responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions, we will be more than happy to assist you! Safe travels!

February 27, 2020

Quick and friendly service staff. Had oil change and car wash. Advised that front brakes may need to be service next visit. I am not sure of persons name but I think it was the name I checked below. More

by Ruthie
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
Mar 01, 2020 -

Heritage Honda Bel Air responded

Ruthie, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help! We hope you have a great day!

February 26, 2020

Chuck did a great job getting me signed in and sending my car off for service. The service was completed in less time than promised. More

by Patrick8779
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck
Feb 28, 2020 -

Heritage Honda Bel Air responded

Patrick, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

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