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Heritage Honda Bel Air - Service Center

Fallston, MD

4.9
1,308 Reviews

1,308 Reviews of Heritage Honda Bel Air - Service Center

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February 27, 2020

Quick and friendly service staff. Had oil change and car wash. Advised that front brakes may need to be service next visit. I am not sure of persons name but I think it was the name I checked below. More

by Ruthie
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
Mar 01, 2020 -

Heritage Honda Bel Air responded

Ruthie, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help! We hope you have a great day!

February 26, 2020

Chuck did a great job getting me signed in and sending my car off for service. The service was completed in less time than promised. More

by Patrick8779
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck
Feb 28, 2020 -

Heritage Honda Bel Air responded

Patrick, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

February 25, 2020

I received great service in less than two hours. The staff was very friendly, and the waiting area was nice. I also received a free car wash. More

by Honda Customer
Recommend Dealer
Yes
Employees Worked With
M. Weatherman
Feb 26, 2020 -

Heritage Honda Bel Air responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Heritage Honda Bel Air as your first choice for service!

Feb 26, 2020 -

Heritage Honda Bel Air responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Heritage Honda Bel Air as your first choice for service!

February 25, 2020

Great service, very friendly and accommodating staff. I would definitely bring my vehicle in again for service. They went above and beyond to make sure everything was right for me. More

by Dbrown5520
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Feb 26, 2020 -

Heritage Honda Bel Air responded

Dbrown5520, we're so glad that we were able to go above and beyond your expectations! Thank you so much for choosing Heritage Honda Bel Air as your first choice for service!

February 24, 2020

Ripe off. Worst place ever they told me it was my starter but it was just my battery again g issues they misdiagnosed it it’s a shame that they think they can ripe people off. More

by Jh1520
Recommend Dealer
No
Employees Worked With
Mike
Mar 04, 2020 -

Heritage Honda Bel Air responded

Thank you for stopping in at Heritage Honda Bel Air. We value all of our customers’ insight and sincerely apologize you were disappointed with your visit to our dealership. We take great pride in providing honest, reliable and transparent services, as well as a positive experience, and would appreciate the opportunity to rectify any missteps. Our Service Manager, Chrissy Frankos, would like to speak with you to further discuss the situation and address your concerns as soon as possible, but is unable to locate your contact information based on your DealerRater username. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 so that we can restore your faith in our dealership and ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your valued feedback and we look forward to speaking with you soon.

February 20, 2020

Good service and friendly only problem was waiting longer then expected. Salesman apologized and explained why so it wasn’t too much of a problem More

by Hugh. Ward
Recommend Dealer
Yes
Employees Worked With
Sloan
Feb 25, 2020 -

Heritage Honda Bel Air responded

Ward, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Honda Bel Air!

February 19, 2020

Great one day service, from phone call to reception to service and out the door, two hours max. Tony is a great service rep who takes the time to tell you everything you need to know about whatta going o More

by HR-V lease
Recommend Dealer
Yes
Employees Worked With
Tony
Feb 25, 2020 -

Heritage Honda Bel Air responded

Thank you for your positive review. We're glad to hear that you found our team here at Heritage Honda Bel Air so helpful. Safe travels!

February 17, 2020

When I arrived for my scheduled appointment the part was not there. This appointment was set up at least a week in advance. No one bothered to call and let me know. And to top it all off the repair was goin More

by jimkfranks
Recommend Dealer
No
Employees Worked With
Nick; gave the original quote which wasn’t honored
Mar 04, 2020 -

Heritage Honda Bel Air responded

Hi Jim. Thank you for taking the time to review Heritage Honda Bel Air. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for the miscommunication and appreciate you taking the time to work with our Service Manager, Chrissy Frankos, regarding the situation. We were glad to clarify and resolve your concerns. As discussed, if you have any further questions or future vehicle needs, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 so that we can ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued input. We look forward to doing business with you in the future.

February 14, 2020

Everything went very smoothly. Thanks to the rep, who waited on me, and the service mechanics. Your remodeling was quit nice and relaxing. Super clean as were the rest rooms. I did kind of miss wandering More

by George wayne
Recommend Dealer
Yes
Employees Worked With
Scott Cheuvront
Feb 25, 2020 -

Heritage Honda Bel Air responded

George, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions, we will be more than happy to assist you! Safe travels!

February 13, 2020

We have 2 Honda Civics and we have always had great service, the staff is friendly and we Liked the customer waiting room with the TV More

by LINDA
Recommend Dealer
Yes
Employees Worked With
Charles and he was so nice
Feb 25, 2020 -

Heritage Honda Bel Air responded

Linda, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional questions, we will be more than happy to assist you! Safe travels!

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