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Heritage Honda Bel Air - Service Center
Fallston, MD
1,308 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,308 Reviews of Heritage Honda Bel Air - Service Center
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November 07, 2019
Took my van in for recall and they broke my window Took van in for recall on sliding doors and they broke my right sliding door glass. After waiting past the 2 hr timeframe, they told me and had us ta Took van in for recall on sliding doors and they broke my right sliding door glass. After waiting past the 2 hr timeframe, they told me and had us taken to enterprise for a rental. Autistic daughter didn't deal well with all the waiting plus the extra hour or so on top of that. They said my van would be ready the next day. My van was completely full of gas for the weeks upcoming appointments, now I had to put gas in the rental. My van was not ready the next day, they said they made a mistake when ordering the glass so it was going to be another day. I had to buy more gas! The rental was ok, but drove like a tank, not like my luxury van. When I called to see if my van was ready the next day, the service advisor helping me said he was leaving early but he would have them put 50.00 on my acct as a credit for my trouble. That didn't even cover the gas! Not to mention, they broke my window...not something I did. When I arrived to drop off the rental, Enterprise tried to charge me 36.60, in mileage. I told them I was not supposed to pay that, the dealership was. At the dealership, the guy checking us out, said that kenan , our advisor had called and left me a voicemail something about me needing something done to my breaks. I didn't get a call. He said it would be 142.00, but only 92.00 with my credit. I told him I didn't have that, barely had enough to cover the extra gas I had to buy that week thanks to them. What good is the 50.00 credit doing on my account. They broke my window, didn't tell me about the brake stuff , and we even purchased the vehicle new from them, its a 2018. My husband is not happy at all!!!!! I live in north east maryland now so traveling to the dealership was and hour and a half with traffic. The gentleman who gave me my keys was not personable, and acted like he didn't care, he just wanted to get me out of there... More
by lorid
Employees Worked With
kenan?
November 06, 2019
Blane Peters is the best! I appreciate the kindness and patience of all the staff I encountered. From the man who met me when I pulled in to the man, Kevin, who finished the paperwork! patience of all the staff I encountered. From the man who met me when I pulled in to the man, Kevin, who finished the paperwork! More
by NicoleStottlemyer
Employees Worked With
Blane Peters
November 06, 2019
The service representative was polite and very helpful. The service was done in a timely manner. My car back clean with a free car wash. Several recommendations were made. When I stated I did not want th The service was done in a timely manner. My car back clean with a free car wash. Several recommendations were made. When I stated I did not want them done at this time, I was not pressured in to having the repairs done. I appreciated that. couldn’t have asked for better service. More
by Burlin
Employees Worked With
Chuck Robbins
November 04, 2019
Melissa is by far the best employee that’s I’ve had the pleasure to deal with while at Honda. If I could I would only want her to deal with all my transactions and tell everyone I know that comes here to d pleasure to deal with while at Honda. If I could I would only want her to deal with all my transactions and tell everyone I know that comes here to deal with her. More
by E. Wilson
Employees Worked With
Melissa Stillwagon
November 01, 2019
Routine service My service was completed within an hour. The waiting area Included comfortable seating away from the tv for those who wanted to read or work which I a My service was completed within an hour. The waiting area Included comfortable seating away from the tv for those who wanted to read or work which I appreciated! Keenan Davis made sure I understood what needed to be done, the time frame I could expect to be there and that I was aware of the amenities in the waiting area. He kept me informed and was polite, cheerful and efficient. More
by Linda
Employees Worked With
Keenan Davis
October 30, 2019
I found the dealership advanced from a technical standpoint and the staff very professional and helpful. The experience was very comfortable as I waited in the customer area and the work was done ti standpoint and the staff very professional and helpful. The experience was very comfortable as I waited in the customer area and the work was done timely. More
by Phoenix Ernie
Employees Worked With
Keenan Davis- Advisor. He was 5 stars. Excellent employee
October 29, 2019
Very welcoming staff. Superb service. Excellent amenities for customers waiting in their lounge. Great looking facility to service one’s vehicle. Has pick up and drop off shuttle service. for customers waiting in their lounge. Great looking facility to service one’s vehicle. Has pick up and drop off shuttle service. More
by Harford County Customer
Employees Worked With
Michael Weatherman - SERVICE ADVISOR
October 29, 2019
The car was ready quicker than they estimated. The waiting area is huge and neat. The advisor was excellent, he explained everything to me ahead of time. waiting area is huge and neat. The advisor was excellent, he explained everything to me ahead of time. More
by ToddX
Employees Worked With
Dennis Mattheu, Scott Cheuvront
October 28, 2019
I would highly recommended Heritage Honda Bel Air.The I would highly recommended Heritage Honda Bel Air. The staff are very welcoming and professional. A go to for all your service and sale needs!! I would highly recommended Heritage Honda Bel Air. The staff are very welcoming and professional. A go to for all your service and sale needs!! More
by Aries77
Employees Worked With
Charles Robbins
