Heritage Honda Bel Air - Service Center

Bad experience I took my car for oil change The first service advisor was in rush, rude and unprofessional, he asked for my keys and I told him I know where to go a I took my car for oil change The first service advisor was in rush, rude and unprofessional, he asked for my keys and I told him I know where to go and he said can you stop talking! I told him I am here for service, he said a1 and I said I have to leave in an hour, he said oil change and tire rotation, i said yes. I brought up a problem in the touch scream, he seemed annoyed and again he told me stop talking. He said the work takes 55 to one hour, it took 2 hours and they did not do tire rotation Again the first service adviser was horrible not the second one. I asked the second one why they didn't do tire rotation, he said you didnt need it, LOL, More

Great experience! Scott was very helpful and friendly. The service was very quick and professional. The best part was I could get the appointment on the same day. Scott was very helpful and friendly. The service was very quick and professional. The best part was I could get the appointment on the same day. More

17 Honda CR-V recall Called for recall appointment. Was given an appointment in less than an hour by a very courteous receptionist. Service agent, Scott, was excellent. Wa Called for recall appointment. Was given an appointment in less than an hour by a very courteous receptionist. Service agent, Scott, was excellent. Was given a frame of waiting time and car was finished in half that time. Very pleased with whole experience. Will continue to use Heritage Honda Bel Air. More

Mixed experience Overall, I suppose I'm okay with my experience with this dealership. Not real impressed with the service department. It seems like there is no real go Overall, I suppose I'm okay with my experience with this dealership. Not real impressed with the service department. It seems like there is no real good process for seeing a service advisor--walk in the door and get hawked by the first available person. They seem more sales oriented than people oriented. Jones Junction has them beat in this category. The shuttle service is a nice touch, and Don the driver is wonderful. Wish the experience was better. Not really looking forward to my next service. More

Amazing Customer Service Scott Cheuvront is very knowledgeable and provided great customer service. I honestly think Scott could talk a cat off of a fish truck! He truly drov Scott Cheuvront is very knowledgeable and provided great customer service. I honestly think Scott could talk a cat off of a fish truck! He truly drove home my confidence to keep bringing my vehicle to Heritage Honda of Bel Air for service. In addition, I would like to know why Honda does not allow their employees to express themselves? Making an employee cover their tattoos is not a positive business decision. Apple is a Fortune 500 Company that allows their employees the freedom to display their tattoos of artwork. In some cases customers feel more confident with an employee that is confident enough in themselves to show off their artwork. I hope Honda will review their policy and really take the company into the 21st Century. More

Airbag recall 1. Work was w/in the 90 minutes estimated. Service advisor Mr. Keenan Davis was courteous, competent, and careful to make sure I knew what to expect 1. Work was w/in the 90 minutes estimated. Service advisor Mr. Keenan Davis was courteous, competent, and careful to make sure I knew what to expect with the airbag recall work. Service advisor Mr. Mike Weatherman was also courteous and efficient when I made the recall appointment by telephone. 2. Mr. Davis found an empty desk for me to use while I waited for the repair to be done. Much appreciated. 3. I found the background music annoying. Music was too loud, and the type of music was did not support a calm, professional, and upscale sales environment. More

Car maintenance Maintenance due was handled competently and satisfactorily. Time of wait was reasonable. Technician explained all that was done to my satisfaction. Maintenance due was handled competently and satisfactorily. Time of wait was reasonable. Technician explained all that was done to my satisfaction. Would highly recommend service technician, Brad. More

Had my car fixed today Although I was told my repair would not be completed until tomorrow because parts had to be ordered (which was not going to be very convenient), the d Although I was told my repair would not be completed until tomorrow because parts had to be ordered (which was not going to be very convenient), the dealership was able to get the needed parts from another local dealer and completed my repair the very same day. The best part is that it was 100% covered by the warranty. Great day! More

service The problem with my car was "diagnosed" quickly and the follow-up appointment was completed in a timely manner. Mr. Boulan was very professional and p The problem with my car was "diagnosed" quickly and the follow-up appointment was completed in a timely manner. Mr. Boulan was very professional and personable. The waiting room was extremely cold. While I realize that the temperature may not be able to be adjusted, it would be helpful if customers were encouraged to bring a sweater or jacket. Looking forward to the new building!! More