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Heritage Honda Bel Air - Service Center
Fallston, MD
1,306 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,306 Reviews of Heritage Honda Bel Air - Service Center
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August 23, 2019
Don’t expect Heritage Honda to return your calls I dropped off my vehicle for a recall issue and asked to have the oil changed and a diagnostic test conducted as the “check engine” light was on. Minu I dropped off my vehicle for a recall issue and asked to have the oil changed and a diagnostic test conducted as the “check engine” light was on. Minutes after leaving the dealership, I called and left a message for the service advisor asking that the additional work be canceled as, in my opinion, it was overpriced. I didn’t receive a call back, so after 45-60 minutes, I called back to make sure the work wasn’t done. I spoke with another service advisor who said the other one was at lunch and would return my call later. I explained the situation to the other person, because I feared the work would be done anyway. Approximately 4.5 hours later, I received a call from the service advisor who said he didn’t have the part for the airbag and needed to keep the vehicle overnight, and he said he’d call me on the following day by 12pm. He also said that he received my messages from earlier, and the additional work was not done. On the following day, I hadn’t received a call from the service advisor, so I left a message for the service manager. That message was never returned. Finally, at 2:54pm, the service advisor called to let me know the recall repair was complete. From needing to call the service center multiple times to discuss a time-sensitive issue, to Heritage Honda not even having the part on site, to leaving a message for the service manager and never getting a call back, my experience was very frustrating, and I will not return. More
by Never Again
August 23, 2019
Service I can't thank Scott C. enough for his excellent service whenever I have to come in. He is always very friendly, helpful and a pleasure to work with. H I can't thank Scott C. enough for his excellent service whenever I have to come in. He is always very friendly, helpful and a pleasure to work with. He always goes the extra mile to explain things in great detail to me in regards to my car. I highly recommend that if you need any service done to see Scott, I know I will. Keep up the great work Scott. More
by Nichole14
Employees Worked With
Scott Cheuvront
August 22, 2019
Great staff & excellent job. The staff go the extra mile to get the repair complete. They offer shuttle service to & from your home. They even offer loaner cars for long term repa The staff go the extra mile to get the repair complete. They offer shuttle service to & from your home. They even offer loaner cars for long term repairs. More
by Larry
August 21, 2019
Great service My experience was great as they performed the service quickly. They let me know what else had to be done on the car. They informed me of what I could My experience was great as they performed the service quickly. They let me know what else had to be done on the car. They informed me of what I could myself as I can keep up with some items myself. More
by Jimg
Employees Worked With
Mike Ballard
August 21, 2019
Had a positive experience with a young man, Nick Ruth I had to come in for a recall due to the right passenger side. I came in yesterday, August 20, 2019 and was brought home by a staff person, and then I had to come in for a recall due to the right passenger side. I came in yesterday, August 20, 2019 and was brought home by a staff person, and then picked up by a staff person and brought back to Honda. On the ride home, after I picked my car up, I noticed a light on where the odometer is located. It looked like a man sitting in a seat with a big round red ball in front of him. I knew the correlation was with the airbag situation. I came in this morning, August 21, 2019, and they had to do a scan (as that is what I was told) and eventually found out a plug was not plugged in all the way. Thankfully, it was done and I don't see anything on the area where the odometer is located. The place (Honda) is very well kept and clean. More
by Happily Retired
Employees Worked With
Nick Ruth, and a young lady whose name I do not know.
August 21, 2019
Great Customer Service My service advisor Scott was accommodating and professional when the parts department didn't have a part ready for my service. Although frustrating, h My service advisor Scott was accommodating and professional when the parts department didn't have a part ready for my service. Although frustrating, he made the situation tolerable and was extremely helpful. More
by KiC
Employees Worked With
Shuttle driver was very nice and personable, Scott Cheuvront
August 21, 2019
Had all wheel alignment great job Everyone was very pleasant and helpful. It is always a great experience when I bring my car in for service. You have a great team! Everyone was very pleasant and helpful. It is always a great experience when I bring my car in for service. You have a great team! More
by Betty CRV
Employees Worked With
Charles
August 13, 2019
From Bad to worse I had to pay $175. For a diagnostic about my driver’s door latch actuator. I took the car to get fix and for all my good luck it wasn’t the actuator a I had to pay $175. For a diagnostic about my driver’s door latch actuator. I took the car to get fix and for all my good luck it wasn’t the actuator and they couldn’t fix it. They kept the car all day and they returned the car door with dirty oily finger prints all over the door cover out position., scratches inside the door handle. When I took the service survey, the service advisor left a voice message in my cell phone he needed to talk to me about the service he did. I was very concerned and upset this happened. It was king of scary this person knows my address, phone number and all my information. Are these survey made to help to improve the service or to leave messages to the customer when you have a bad experience with service. I hope somebody reads my review, because this is not supposed to happened. More
by Kitty cat
Employees Worked With
Nick Ruth
August 13, 2019
Service Excellent service. They did what I’ve told them to do and did not force me to complete the recommended service area. They completed the recall service Excellent service. They did what I’ve told them to do and did not force me to complete the recommended service area. They completed the recall service on time. The shuttle driver is also very courteous. More
by Black honda
Employees Worked With
Nicolas Ruth & the shuttle driver
August 13, 2019
Great Service Service Advisor was good. He gave me a time line in the service. My car was done before the time line. He went over the service report with me. Service Advisor was good. He gave me a time line in the service. My car was done before the time line. He went over the service report with me. More
by mrpeterson
Employees Worked With
Michael Weatherman (Service)
