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Heritage Honda Bel Air - Service Center
Fallston, MD
1,306 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,306 Reviews of Heritage Honda Bel Air - Service Center
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August 12, 2019
quick, efficient friendly good communicationFast friendly se Fast and friendly service. Great communication, called me assoi as it was ready.Reasinable charges. Being open Saturday was a great help. Let me know Fast and friendly service. Great communication, called me assoi as it was ready.Reasinable charges. Being open Saturday was a great help. Let me know what to keep an eye on. More
by Mr x
Employees Worked With
Scott Cheuvront
August 10, 2019
Service department needs to improve Took my car in for two recalls. The initial day that was scheduled they failed to put on their calendar I had to reschedule a second time. I was told Took my car in for two recalls. The initial day that was scheduled they failed to put on their calendar I had to reschedule a second time. I was told when I rescheduled it would take less than 2 hours. The day I dropped it off I was told it would take 4 hours. I left the car for service and headed home. Before I even got to my house within an hour they were calling to tell me it was done. I was glad to have the car done early, however it was a big inconvenience to have to turn around and go right back to pick up the car. The service department needs to get their act together when scheduling work. More
by Cooler
Employees Worked With
Mike Ballard
August 08, 2019
Another Superior Service Visit! My Honda’s have been coming for service since 1999 to this location because of the superior service here. The folks here are friendly, trustworthy, a My Honda’s have been coming for service since 1999 to this location because of the superior service here. The folks here are friendly, trustworthy, and always keep my Honda’s in tip-top shape. Michael and Christina and the service technicians continued this tradition recently providing excellent service on my Pilot. The service was completed ahead of schedule and for less than expected. This is why the only place that I let service my Honda is Heritage! More
by hortonpat7
August 07, 2019
Communication was lacking I brought my vehicle in because the A/C wasn't as cold as expected. I dropped it off around 8am on 7/31/19. They asked when we would like it back an I brought my vehicle in because the A/C wasn't as cold as expected. I dropped it off around 8am on 7/31/19. They asked when we would like it back and we said 1pm. 1pm came and went before a call that indicated they determined the problem. They ordered the part and it should be at the dealer possibly next morning before they opened. That never happened. I called again at 6pm on 8/2/19 and was told the service advisor was gone and he would have someone call me on 8/3/19. They did and indicated the part was coming from California and it should be there possibly Monday. He advised I could pick up the vehicle and bring it back. We finally received the vehicle back on 8/6/19 - 6 days later. Communication that the part would take multiple days should have been made much earlier. They should have expedited the part at this staged. My expectation was I would get the vehicle back on 8/1/19 at the latest; not told on 8/3/19 it was a long wait time. More
by Mike K
Employees Worked With
Nick
August 05, 2019
Be sure to keep good records using this location. Their near constant construction (going on for YEARS now...) means they are switching their service office back and forth betwee using this location. Their near constant construction (going on for YEARS now...) means they are switching their service office back and forth between buildings. At one point, they tried to tell me I was overdue for a service they had just performed on a previous trip. Luckily, I had my records with me and pointed out their oversight, and that was when they told me some of their records had been lost in the transition. I go to one location for all of my work to AVOID that kind of problem! More
by pick
Employees Worked With
Michael Boulan
August 05, 2019
Very efficient Whenever I come to heritage Honda the service is always done quickly and efficiently. The service associates are knowledgeable and a pleasure to work Whenever I come to heritage Honda the service is always done quickly and efficiently. The service associates are knowledgeable and a pleasure to work with. More
by Hondagirl21
Employees Worked With
Nick Sloan
August 04, 2019
Above and Beyond I took my car in on a very busy Saturday morning. The service rep Nick advised me they would call me in a couple of hours to let me know what the pro I took my car in on a very busy Saturday morning. The service rep Nick advised me they would call me in a couple of hours to let me know what the problem was. Nick not only called back within the time frame he gave me. He also took care of making sure I had transportation to and from the dealership and that I was able to have a car while mines was being serviced. The whole experience was great and the service was excellent. Heritage Honda of Bel-Air gets a 5 star from me. Kimberly E More
by Kimberly E
Employees Worked With
Nick Ruth
July 29, 2019
Great I wait for service every visit and my vehicle is always completed in a timely manner and everything they’ve done/ things that will eventually need don I wait for service every visit and my vehicle is always completed in a timely manner and everything they’ve done/ things that will eventually need done are always discussed before I leave. Coupons work every time +++ More
by T_14
Employees Worked With
Other Employees :
Scott Cheuvront, Bridget Alloway, Jim McHugh
July 27, 2019
Well serviced Chuck Robbins explained me the service details and guided me the following service recommendations and I liked the care he took in explaining . I wil Chuck Robbins explained me the service details and guided me the following service recommendations and I liked the care he took in explaining . I will go again . More
by Petha
Employees Worked With
Chuck robbins
July 27, 2019
Customer Service Not Important I had to pay a diagnostic fee that was not I was not made aware of in advance. The service tech that was collecting payment could not, or would not, a I had to pay a diagnostic fee that was not I was not made aware of in advance. The service tech that was collecting payment could not, or would not, answer my questions. I then left two phone messages asking to be called about the charge and recommend future services. I never received a phone call back in response to the two messages I left. Being non-responsive showed poor customer service. It’s hard to be a loyal customer with service like this. More
by Honda Guy 99
Employees Worked With
Scott Cheuvront
