Heritage Honda Bel Air - Service Center

Well serviced Chuck Robbins explained me the service details and guided me the following service recommendations and I liked the care he took in explaining . I wil Chuck Robbins explained me the service details and guided me the following service recommendations and I liked the care he took in explaining . I will go again . More

Customer Service Not Important I had to pay a diagnostic fee that was not I was not made aware of in advance. The service tech that was collecting payment could not, or would not, a I had to pay a diagnostic fee that was not I was not made aware of in advance. The service tech that was collecting payment could not, or would not, answer my questions. I then left two phone messages asking to be called about the charge and recommend future services. I never received a phone call back in response to the two messages I left. Being non-responsive showed poor customer service. It’s hard to be a loyal customer with service like this. More

Excellent service Dropped off my Honda Accord for recall service. Vehicle repaired in timely manner. Excellent communication throughout the day. Was advised that my car Dropped off my Honda Accord for recall service. Vehicle repaired in timely manner. Excellent communication throughout the day. Was advised that my car needed some other repairs. Some I knew of and some I did not. Much appreciated Highly recommend! More

Great customer service We had a roadside emergency and had the car towed. Unfamiliar with the area, we trusted Honda to treat us right. What did we get? Honesty, prompt serv We had a roadside emergency and had the car towed. Unfamiliar with the area, we trusted Honda to treat us right. What did we get? Honesty, prompt service, good deal, and friendly faces, carry on. More

Great experience I had a great experience with at the dealership. I worked with Nick and Scott who were both extremely professional, courteous, and very helpful. They I had a great experience with at the dealership. I worked with Nick and Scott who were both extremely professional, courteous, and very helpful. They answered all my questions. More

Brought my CR-V in for a software update. I was told that software update would take no more than an hour wait instead it was a 1 1/2 hrs.wait. Other than that service was good. I was told that software update would take no more than an hour wait instead it was a 1 1/2 hrs.wait. Other than that service was good. More

Highly recommend Heritage Honda I have owned my Honda Pilot since 2015. I was pleased with the deal I got when I purchased it. I felt my salesman, Chris Shroeder worked with me to I have owned my Honda Pilot since 2015. I was pleased with the deal I got when I purchased it. I felt my salesman, Chris Shroeder worked with me to get a fair price. I was not pressured to make a deal at anytime and he didn't hound me while I took time to make my decision. The people there are pleasant. We wound up buying another Pilot in 2016. We had another great experience with our salesperson Sheila Nesbitt. She provided accurate information about the Pilot. She was friendly and easy to work with. Felt we got a fair deal. I am pleased with my service and recommend Keenan Davis to be your service advisor. He ensures my concerns are addressed and service/repairs done properly and timely, keeps me posted on recommendations and the progress of my service. He is attentive and always gives me discounts where he can. He is polite, professional and customer service oriented. I feel like I am in good hands with him looking out for my Pilot. Lastly, he always takes off the annoying service tag on my keyring before giving my key back! Attention to details is what matters! Mr. Davis gets five stars! More

Service Appointment Chuck Robbins was a joy to work with. He listened to what we had to say and together we came up with an action plan for getting our vehicle serviced. Chuck Robbins was a joy to work with. He listened to what we had to say and together we came up with an action plan for getting our vehicle serviced. More

NON-WORKING A/C UNDER GUARANTEE. FIXED PROMPLTLY. Scott was very nice, very helpful. I was not scheduled , but stopped in to see if a quick fix was possible. Dealer provided a ride home when I didn't Scott was very nice, very helpful. I was not scheduled , but stopped in to see if a quick fix was possible. Dealer provided a ride home when I didn't want to wait 2 hours. (People already scheduled were getting work done and all mechanics were busy) Waiting for a ride home took awhile, but driver was as pleasant as Scott. 4.95 out of 5 stars! Thanks Honda of Bel Air More

Great service! Scheduled a service online and was in and out within four hours. Exceptionally proficient and accommodating, the Heritage staff know how to get the j Scheduled a service online and was in and out within four hours. Exceptionally proficient and accommodating, the Heritage staff know how to get the job done. More