Heritage Honda Bel Air - Service Center

Oil Change and Navigation upgrade It was a pleasure having Scott Cheuvront to deal with on having my car serviced. Not only was the work done quickly but he also took the time to expla It was a pleasure having Scott Cheuvront to deal with on having my car serviced. Not only was the work done quickly but he also took the time to explain about future service work and when the transmission fluid would be changed and gave me a heads-up as to what the cost will run. He always greets me and my Son in a professional manner which often times these days is overlooked. More

Honda shifting hard and brakes noisy I hoped it just needed the transmission fluid changed. Scott convinced me to flush the transmission, and I agreed that it was worth it considering the I hoped it just needed the transmission fluid changed. Scott convinced me to flush the transmission, and I agreed that it was worth it considering the transmission fluid had never been changed in the car's 48,000 miles. He also suggested we turn the rotors and change the brake fluid. Transmission is shifting properly again; too early to tell about the brakes, but good so far. Did a good job, gave the car back to me earlier than promised, and at a slightly lower price. More

Service of my Acura Service Dept. Staff especially Christina and Nick were very friendly and efficient. They understood the problem and solved it immediately. I will defi Service Dept. Staff especially Christina and Nick were very friendly and efficient. They understood the problem and solved it immediately. I will definitely use this service center again. More

Rescue and Resolve My car died on Interstate highway. Car was towed to Heritage Honda.Service diagnosis called for a new car. Choices & purchase options presented well a My car died on Interstate highway. Car was towed to Heritage Honda.Service diagnosis called for a new car. Choices & purchase options presented well and explained thoroughly! More

Oil change The oil change was done quickly and at a reasonable cost. All of the service representatives were nice and helpful. I will use them again for next ser The oil change was done quickly and at a reasonable cost. All of the service representatives were nice and helpful. I will use them again for next service. More

Courteous, but slow I arrived on time for my 9 am appointment. I didn't really move the check in process but it seemed excessive for the customer to have to sit and wait I arrived on time for my 9 am appointment. I didn't really move the check in process but it seemed excessive for the customer to have to sit and wait as he looked up all the codes online (recalls) and transcribed them from one page to another for 30 minutes. Thanks could have been done without me there. At the end, two requests weren't followed-- I asked that they put my car on a charger when done (PHEV) and that they call me when it was done. Otherwise all was well. More

Great customer service My service rep was very professional and knowledgeable through my entire experience and an amazing representation of Honda. I hope to work with this r My service rep was very professional and knowledgeable through my entire experience and an amazing representation of Honda. I hope to work with this rep every time I have an appointment More

Very helpful and friendly Good experience overall. Waiting room had a charger and TV making the waiting experience smooth and comfortable. Quick service as well, only wait for Good experience overall. Waiting room had a charger and TV making the waiting experience smooth and comfortable. Quick service as well, only wait for an hour. More

Easy and straightforward All was straightforward, super easy and quick. Nicholas Sloan has been my service advisor a couple of times and have been very pleased both times. I k All was straightforward, super easy and quick. Nicholas Sloan has been my service advisor a couple of times and have been very pleased both times. I know I left there in a much better mood than when I had arrived. More

Service Experience The service department was quick and provided a detailed review of my service needs. When I have a request they do everything they can to exceed my ex The service department was quick and provided a detailed review of my service needs. When I have a request they do everything they can to exceed my expectations. More