Heritage Honda Bel Air - Service Center

Service of my Acura Service Dept. Staff especially Christina and Nick were very friendly and efficient. They understood the problem and solved it immediately. I will defi Service Dept. Staff especially Christina and Nick were very friendly and efficient. They understood the problem and solved it immediately. I will definitely use this service center again. More

Rescue and Resolve My car died on Interstate highway. Car was towed to Heritage Honda.Service diagnosis called for a new car. Choices & purchase options presented well a My car died on Interstate highway. Car was towed to Heritage Honda.Service diagnosis called for a new car. Choices & purchase options presented well and explained thoroughly! More

Oil change The oil change was done quickly and at a reasonable cost. All of the service representatives were nice and helpful. I will use them again for next ser The oil change was done quickly and at a reasonable cost. All of the service representatives were nice and helpful. I will use them again for next service. More

Courteous, but slow I arrived on time for my 9 am appointment. I didn't really move the check in process but it seemed excessive for the customer to have to sit and wait I arrived on time for my 9 am appointment. I didn't really move the check in process but it seemed excessive for the customer to have to sit and wait as he looked up all the codes online (recalls) and transcribed them from one page to another for 30 minutes. Thanks could have been done without me there. At the end, two requests weren't followed-- I asked that they put my car on a charger when done (PHEV) and that they call me when it was done. Otherwise all was well. More

Great customer service My service rep was very professional and knowledgeable through my entire experience and an amazing representation of Honda. I hope to work with this r My service rep was very professional and knowledgeable through my entire experience and an amazing representation of Honda. I hope to work with this rep every time I have an appointment More

Very helpful and friendly Good experience overall. Waiting room had a charger and TV making the waiting experience smooth and comfortable. Quick service as well, only wait for Good experience overall. Waiting room had a charger and TV making the waiting experience smooth and comfortable. Quick service as well, only wait for an hour. More

Easy and straightforward All was straightforward, super easy and quick. Nicholas Sloan has been my service advisor a couple of times and have been very pleased both times. I k All was straightforward, super easy and quick. Nicholas Sloan has been my service advisor a couple of times and have been very pleased both times. I know I left there in a much better mood than when I had arrived. More

Service Experience The service department was quick and provided a detailed review of my service needs. When I have a request they do everything they can to exceed my ex The service department was quick and provided a detailed review of my service needs. When I have a request they do everything they can to exceed my expectations. More

Awesome customer service rep Dealership has changed a lot since purchase of my Honda Pilot in 2015. CSR was top notch; Very courteous, knowledgeable and respectful individual.that Dealership has changed a lot since purchase of my Honda Pilot in 2015. CSR was top notch; Very courteous, knowledgeable and respectful individual.that oversaw my air bag replacement. More

Service for my CR/V Nick Sloan was courteous and helpful. The whole experience was pleasant and painless. The waiting area was clean and who would not be happy about the Nick Sloan was courteous and helpful. The whole experience was pleasant and painless. The waiting area was clean and who would not be happy about the free coffee? More