Heritage Honda Bel Air - Service Center

Poor service Poor customer service.. I waited two and a half hours for oil change and I had an appointment.. he said they had to take the walk-ins even though I ha Poor customer service.. I waited two and a half hours for oil change and I had an appointment.. he said they had to take the walk-ins even though I had an appointment. I told him I would go to Ford from now on and he said good I hope you do More

Excellent honest service!! I cannot say enough wonderful things about Heritage Honda Bel Air! After a terrible experience (at another dealership), being told that my Honda CRV I cannot say enough wonderful things about Heritage Honda Bel Air! After a terrible experience (at another dealership), being told that my Honda CRV needed new brakes, new tires, new timing belt, all new filters, and an onslaught of other random things totall $4,000 I was beside myself!! I had purchased this CRV 2 years ago from another dealership and had dealt with Andrew Miller (the general manager) … he was so wonderful, I contacted him to ask would be it possible I that I needed all these things. Now when I contacted Andrew I was in Florida (where I live for 50% of the year) and I was about to drive 1200 miles home (to Delaware) and was terrified to drive my car. He assured me that since the last time I got the car serviced it was not possible to have all those things wrong with my CRV. I cannot say enough how thankful I am for Andrew (the general manager) I am sure he is so busy running a dealership, but he made me feel at ease and as if I was the only (crazy) customer he had to take care of. I made the drive from Florida safe and was met by Andrew upon my arrival at the dealership.. he introduced me to Chrissy (the service manager). The kindness, and professionalism did not stop at Andrew… Chrissy was a total doll. Chrissy assured me that they would look over every inch of the CRV and take good care of me, and they did. Long story short, my CRV got an oil change and new tires and that is all she needed. Every person at the dealership was so kind, friendly and wonderful to deal with!!! I will continue to make the hour dive to have my car serviced at Heritage.. you can not put a price on honesty and peace of mind! Thank you so much Andrew, Chrissy & the entire Heritage Honda team! More

This service department sucks Not willing to listen, charged me $200 to fix an a/c on a car that is two years old. They said it needed a charge but refused to check why. It had to Not willing to listen, charged me $200 to fix an a/c on a car that is two years old. They said it needed a charge but refused to check why. It had to be charged. It had a slow leak from the time it was made. Now it is my issue, I paid a lot of money for this car the least the can do is give me what I paid for. I can’t get a manager to call me back and the receptionist just laughed at me and HUNG UP!!! Really, GREAT SERVICE good luck to you but I would go somewhere else!!!!!!!!!!!! More

Feeling like I got swindled. Bought a used vehicle in June and had to get the extended warranty. It’s now September and the vehicle needs new brake calipers. Not pads or rotors bu Bought a used vehicle in June and had to get the extended warranty. It’s now September and the vehicle needs new brake calipers. Not pads or rotors but the caliper. Was told this is not a serviceable part so they need to be replaced and that my warranty won’t cover it. So a 800-1000$ job just close to 3 months later. Haven’t even put that many miles on it. Had a great buying expierence but this service issue for sure put a damper on things. More

Pleasant I have always used heritage Honda. I usually go to jim when i take my car in for service. He guides me through the process and helps me understand I have always used heritage Honda. I usually go to jim when i take my car in for service. He guides me through the process and helps me understand car language, which is foreign to me! Ps a big shout out to Ryan and Don who gave great safe shuttle service!! More

Excellent Service! After a stressful morning of losing my keys and having problems with my spare, Honda Heritage in Bel Air was able to get me in for an appointment quic After a stressful morning of losing my keys and having problems with my spare, Honda Heritage in Bel Air was able to get me in for an appointment quickly. I was able to get a spare key that worked and they tested and changed my battery. No hassle. The service department was friendly and very professional. I was able to relax for the first time during this stressful day. I will definitely be using them in the future to service my car. More

See my other comments I needed an oil change and tire rotation. I setup a drive up and a wait while the service was performed. I have dealt with Jim McHugh in the past and I needed an oil change and tire rotation. I setup a drive up and a wait while the service was performed. I have dealt with Jim McHugh in the past and have always been impressed with his professionalism and friendly personality. I have been purchasing Hondas back to the ninties when the dealership was called Bel Air Honda. Wouldn't go anywhere else. More

Thank You Scott Cheuvront (Business Manager) has done an exceptional job to ensure customer satisfaction AFTER the sale. I appreciate your assistance to rectif Scott Cheuvront (Business Manager) has done an exceptional job to ensure customer satisfaction AFTER the sale. I appreciate your assistance to rectify an unfortunate situation. Sean & Patty Jackson More

CR-V Service I've worked with Jim each time I've brought my Hondas in for service. He is always polite, clear, and professional. He explains things thoroughly and I've worked with Jim each time I've brought my Hondas in for service. He is always polite, clear, and professional. He explains things thoroughly and does not try to push services that are not required. More

Appreciate the Customer Service - above and beyond Jim was very helpful with the diagnostic process and also review of the extensive work done by another garage, in order to help us recuperate costs fr Jim was very helpful with the diagnostic process and also review of the extensive work done by another garage, in order to help us recuperate costs from incomplete and improper workmanship. Repairs were completed promptly. More