Heritage Honda Westminster

Out-of-state purchase; easy transaction and best price. Drove 2.5 hours to Westminster because Alex got me the best price in the region on a new Civic. He was easy to work with, very transparent and up-fron Drove 2.5 hours to Westminster because Alex got me the best price in the region on a new Civic. He was easy to work with, very transparent and up-front, and always responded to my emails and texts (which most salespeople ignore). No upsells or pressure to buy dealer accessories. The finance process was made simple by Gregg Smith. Would recommend to anyone looking for a new car! More

Great Service and best pricing!! I was not even sure about buying Honda at first! Nathan Reuschlein gave me all the pros and cons of buying the Honda CRV vs other options without bein I was not even sure about buying Honda at first! Nathan Reuschlein gave me all the pros and cons of buying the Honda CRV vs other options without being negative towards other options. He saw thru the purchase and gave me excellent after sales service to completing the options I added to my new car. Beyond sales, finance and service folks work as a one team and make sure I got the answers and service needed. I will highly recommend the dealership and especially Nathan for all looking for a great pricing and service. More

Hassle-Free Purchase After shopping around for a new car at a few local dealerships and being a bit underwhelmed by the experiences, I decided to give Heritage Honda a try After shopping around for a new car at a few local dealerships and being a bit underwhelmed by the experiences, I decided to give Heritage Honda a try. The service at Heritage was a huge improvement. Ernie Kosmakos was extremely helpful and friendly, and focused on getting me what I wanted, while some of the other dealers seemed to prefer playing games and getting my personal information before even showing me what was on their lot. Ernie and his co-workers Aaron Ringgold and Bill Spradbrow helped me quickly get the exact car I was looking for at a great price without any nonsense. I was also pleasantly surprised by the price I got on my trade-in. I would definitely recommend Heritage Honda Westminster to anybody looking for a new car. I had a smooth process and I will definitely be back for my next car in the future! More

Run from this Dealership unless you go for service. A Series of Horrendous events. My family was in the market for a Minivan. My mother had a wonderful experience at this dealership and referred me. A Series of Horrendous events. My family was in the market for a Minivan. My mother had a wonderful experience at this dealership and referred me. I called ahead of time and spoke with Jeremy in Service because I had some general service questions. He was amazing. I soon received a call from the General Manager Robert Lee. I told him what I was looking for and made an appointment for the next day. I live very far away, but had great expectations. This is where it all goes wrong in an epic way. When my family arrived, there was not one minivan available for me to test drive. Honda currently has a recall and cannot sell their own certified Minivans. I was asked to go to lunch and one would be brought to the dealership. It took five hours to get the car there, because the car was far away. They never called to tell me it had arrived. I called them as I was leaving to go back home. My children and mother were all disgusted by this point. My salesman was Doug. He was terrible and offensive to myself and my mother. He was cold, nasty, disengaged, and resentful that he was selected for the sale. He did not give me directions on the test drive or answer any of my questions. When I pressed him for information about the car, he told me HE HAD TO CONCENTRATE, OR HE GETS CAR SICK. REALLY REALLY, YOU ARE A CAR SALESMAN! When we got back to the dealership, the same tone continued. I was never asked about my financing, money down, or trade in. I was told a package was being put together. Without my information. I was packing up my family at this point, when my mother requested the General Manager intervene on our behalf. This was pointless. Robert Lee was condescending and patronizing at best. The minivan was way overpriced, and he knew it. He offered to come down $200.00 in the price. That is despicable and insulting. As we were leaving, I told him if he had a change of heart, I already had financing and he should call me. He told me " I am not your SANTA CLAUS". This was one of the most unprofessional things I have ever heard. My mother was appalled by the treatment I was receiving. Robert Lee had the nerve to tell my mother that if I brought the car, he would give her an oil change. He can keep his oil change. The next day I received a series of calls from the dealership. The treatment we received was revolting, but the information from the finance manager made my stomach turn. It was revealed to me that the minivan I waited 5 hours for was on the way to auction. It had been sitting on the lot for 109 days. So, you wasted 7 hours of my family’s life, for nothing. This was just some sick game Robert Lee was playing with me. To make a horrifying situation worse, I received a spreadsheet from Robert Lee, with all the minivans at his competitor's dealerships. You treat me like trash and then tell me to buy from your competition. Thank you. I took your advice and did just that the next day. I was going to wait until after Christmas to continue my search, but not after Robert Lee disrespected and purposely wasted 7 hours of my precious time. I was more determined than ever. Sheehy Nissan in Glen Burnie was amazing. If you are in the Market for a New or Used car call Josh and Tell him Kimbie sent you. He treated me and my family like his own. Guess what SANTA delivered in a big way. Update: Robert Lee had a lady call from the dealership to ask if I was still in the market. How dare you call me. Then he called me to tell me how much of a Christian he was. Leave God out of your appalling, awful behavior. In addition, stop asking Women if they are impressed by the color of the car. It is degrading and antiquated to think women cannot research, negotiate, and purchase a vehicle. More

Satisfied customer! All of the employees were courteous, friendly and took the time to help me to select the vehicle that was suitable to my needs. I will refer all of my All of the employees were courteous, friendly and took the time to help me to select the vehicle that was suitable to my needs. I will refer all of my friends to this dealership! More

Excellent Customer Service - Best place to buy a new vehicle Excellent Customer Service! Heritage Honda Westminster is the best place to buy Honda vehicles. I will happily refer and recommend them to my friends Excellent Customer Service! Heritage Honda Westminster is the best place to buy Honda vehicles. I will happily refer and recommend them to my friends and family. Ernie and Bill were awesome, very friendly and made us feel comfortable throughout the buying process although it was way past their closing time. More

Went the extra mile. Doug was a fantastic salesman. Greatly accommodating attitude and listened to exactly what I needed. Gave me a couple options and the second one was s Doug was a fantastic salesman. Greatly accommodating attitude and listened to exactly what I needed. Gave me a couple options and the second one was spot on. Was direct with no b.s. pitching, just gave it to me straight and worked with me the whole way. Couldn't have asked for a better experience. The 2015 Honda Accord is terrific and just what i needed. More

Sales experience Ernie was knowledgeable and informative and interested in meeting my needs. I look forward to his continued assistance as I learn new features and bec Ernie was knowledgeable and informative and interested in meeting my needs. I look forward to his continued assistance as I learn new features and become comfortable with a new driving experience. More

Great Experience ... Leslie Hale, Bill and Adam were awesome From start to finish everything was great. Leslie Hale was my salesperson. She was the best. Bill and Adam were very professional and made the paperwo From start to finish everything was great. Leslie Hale was my salesperson. She was the best. Bill and Adam were very professional and made the paperwork of buying a new car hassle-free. Great work from all of them. More

Ernie Kosmakos and Bill were awesome!!! Our experience here was actually beyond our expectations. We compared Honda CR-V with every other makes and it was the best price, quality and value o Our experience here was actually beyond our expectations. We compared Honda CR-V with every other makes and it was the best price, quality and value of all. Ernie was not only kind and helpful but he knew his product, demonstrated the vehicle and gave us by far the best price of any other dealers. Sometimes we have choices on who we share our hard earned money with and because of the way we were respected from start to finish, we wouldn't consider giving it to anyone else. Highly recommend Ernie especially as we look forward to telling others of our positive experience with the Heritage organization. It's no wonder they're the best because they invest in good people who treat their clients the same. Thanks Ernie for all your hard work and we're excited to have our new Honda CR-V for years to come. Tom More