Heritage Honda Westminster

Great experience Lorri helped us find the right vehicle for us. It was nice to deal with a friendly and knowledgeable salesperson. Everyone including the sales manager Lorri helped us find the right vehicle for us. It was nice to deal with a friendly and knowledgeable salesperson. Everyone including the sales managers thanked us for stopping in and said they would work to earn our business. We were glad that we had a great experience and would highly recommend Lorri to anyone looking for a new Honda. More

Never will I go there again. I have never been ripped off to this extent before and if I could give a 0 star rating I would give that because one star is just way to generous. We I have never been ripped off to this extent before and if I could give a 0 star rating I would give that because one star is just way to generous. We have had our vehicle back to this dealership 4 times in the past approximately a year for the EXACT same problem and each time it is hundreds or thousands to "fix" the problem for it to NOT EVEN BE FIXED!!! The final (and I mean the last time we will ever walk through them doors) was for a MD State Inspection where we were severely overcharged ($40, that they eventually reimbursed) for the inspection (which is still $20 -$40 higher priced than other local facilities) PLUS $25 in shop supplies and yet again hundreds of dollars to fix the A/C again which they are saying now a different part is bad. We have had this vehicle back 4 times for the exact same problem with the A/C being intermittent and work for days or even weeks and then stop working for days or weeks and then all of the sudden work again. I understand that when the problem is intermittent and working at the time of repair they cannot truly diagnoses the problem but when we take it in to be worked on it is NOT WORKING at the time so that excuse does not hold water. I have paid an excessive amount of parts, labor, and time for NOTHING. And then to be charged $162.00 (for a small car) for a Maryland Safety Inspection is NUTS!!!! BEWARE TO ANY PERSON THINKING OF GOING TO THIS DEALERSHIP!! RUN, RUN, RUN, FAST AND HARD!!! Unless you have more dollars than sense then this is the place for you!!! More

Great Car Buying Experience! From the time we walked into the dealership until the time we left a week later with a new car for my son, the dealership was great to work with! The From the time we walked into the dealership until the time we left a week later with a new car for my son, the dealership was great to work with! They gave us all of our options, worked with us when we changed our mind on style (even up until the last second) and made sure purchasing my son's first car was a great one. Two thumbs up for everyone at the dealership :o) More

Customer focused We purchased a used vehicle for our 16 year old daughter. From the inception the staff was courteous and customer focused. Things were explained ver We purchased a used vehicle for our 16 year old daughter. From the inception the staff was courteous and customer focused. Things were explained very clearly. The sales process was handled efficiently. Thanks to Aaron Ringgold for all he did to make the purchase of the vehicle enjoyable. More

Purchasing a car Recently, I purchased my 1st Honda (after driving a Toyota for 17 years) at Heritage Honda, and I had great experience. While I was at Heritage Honda Recently, I purchased my 1st Honda (after driving a Toyota for 17 years) at Heritage Honda, and I had great experience. While I was at Heritage Honda Ryan Bailey was my sales consultant. During the process he was very patient and helpful. He made sure to answer all of my questions in detail and he was very knowledgeable regarding the Honda CRV . He stayed in touch via phone and email and worked hard so that I felt like I was getting the best deal possible. I am very happy with my new CRV and with the overall experience I had at Heritage Honda. More

A great way to buy a vehicle Our experience buying our CRV was great. Ryan our salesman could not have been any better. He was very informative,answered all our questions and went Our experience buying our CRV was great. Ryan our salesman could not have been any better. He was very informative,answered all our questions and went out of his way to show us how everything worked. I would recommend him and the dealership to anyone. It is a great place to buy a car, great prices ! More

AWSOME EXPERIANCE - THANK YOU TOM SAYWER AND BRENT WHITE I found myself in a predicament after I recently moved to Maryland from the Midwest. Changing over the title to my old Honda and then paying Excise ta I found myself in a predicament after I recently moved to Maryland from the Midwest. Changing over the title to my old Honda and then paying Excise tax, then having to find my title, followed by being over the 60 day grace period, I decided to just trade in my car for another Certified Honda. After having walked into Heritage Honda with what i felt was a small crisis on my hands, I was greeted by Tom Sawyer! At first I was amused but the name alone, but it wasn't long that I knew I had fell into the hands of the right car salesman. We initially were looking at a 2012 for a multitude of reasons. I met with Brent with the financing dept. and found out that there was hope for a 2014. He was going to advocate for me to get into a newer car. It was a win-win goal that I was hoping to achieve. At the end of the day, I drove away with a 2014 at a price that very reasonable, they more or less ended up giving away this car to me with little profit on their end, just to help me out. It was a pleasure working with these two gentleman and I look forward to the next time I buy a vehicle! It was a wonderful experience with no pushy sales tricks! More

Had my car serviced at Heritage Honda Westminster only. Since buying our CRV in May of 2007 we had it serviced only at Heritage Honda, Westminster. The service is excellent and the service people knowledgea Since buying our CRV in May of 2007 we had it serviced only at Heritage Honda, Westminster. The service is excellent and the service people knowledgeable and courteous. John and Alice Rast More

Best car buying experience to date I just purchased my 3rd Honda and this was hands down the best experience I have ever had at a car dealership. Ryan Bailey was our sales consultant a I just purchased my 3rd Honda and this was hands down the best experience I have ever had at a car dealership. Ryan Bailey was our sales consultant and was truly a pleasure to deal with. We explained exactly what we were looking for and what we needed to move forward on purchasing a Pilot and not only did he completely understand, he was honest and did everything he could to get us what we wanted. He was also very patient with us since we were trading in not just one but 2 cars which made the process a bit longer than normal. Steve Rubin was also great working out the numbers to figures we were happy with. This really was my best car buying experience by far. If you are in the market for a Honda, Heritage is the place to go and make sure you ask for Ryan! More

Great service as usual I tok my honda in for service because the malfunction indicator light was on. Turned out a wire bundle back near the gas tank had been chewed thru pr I tok my honda in for service because the malfunction indicator light was on. Turned out a wire bundle back near the gas tank had been chewed thru probably by mice. (I live in a rural area with lots of farmland). My service rep, Tom Henigman, took me back to show me the problem and explain it to me. He also told me it was probably covered by my comprehensive, which I didn't know, looked up the phone number of my insurance company and offered me a phone so I could get the claim started. I've dealt with Tom in the past and he has always been extremely helpful and taken the time to explain exactly any problem I had to be sure I understood it. I've been using this dealership for ten years now and have always had good service experiences. More