Heritage Honda Westminster

JB 2015 New Windsor If you want to have someone help and not pressured you come here. They listen to my needs and did not try to put me in a vehicle I didn't want. Once If you want to have someone help and not pressured you come here. They listen to my needs and did not try to put me in a vehicle I didn't want. Once I choose my vehicle they helped me understand all the devices I had. The finance officer was also very good and they had what I wanted on the lot do I went to dinner came back drove off in my NEW HONDA ACCORD. I am very happy with my choice. Thanks to all the staff. More

Wonderful Experience I am 100 percent satisfied. I bought a car a two weeks ago from Aaron Ringgold at the Westminster dealership. He was fantastic. This is the first car I am 100 percent satisfied. I bought a car a two weeks ago from Aaron Ringgold at the Westminster dealership. He was fantastic. This is the first car I have purchased from him but it will not be the last. I cannot say enough good things about my experience with him, keep doing a fantastic job Aaron. More

Honda Airbag Recall Service department called to let us know that parts were not in for airbag replacement. Offered rental car so we wouldn't have to drive recalled car. Service department called to let us know that parts were not in for airbag replacement. Offered rental car so we wouldn't have to drive recalled car. Rental was easy. Prompt callback when our Accord was ready. More

Excellent....except for the full tank of gas when picked up Everything was great...the sales staff, financing, etc. Only complaint I have is that they didn't give us a full tank of gas when we picked it up! O Everything was great...the sales staff, financing, etc. Only complaint I have is that they didn't give us a full tank of gas when we picked it up! Other than that, it was great. More

Pleasant, painless experience! We bought our Honda Odyssey 12 years ago from Heritage Honda Westminster. The van currently has 270,00 miles and we have been very pleased with that p We bought our Honda Odyssey 12 years ago from Heritage Honda Westminster. The van currently has 270,00 miles and we have been very pleased with that purchase. We went back to the dealership to buy something smaller and chose the CRV. Ryan Bailey cheerfully greeted us at the door and was a real pleasure to work with. He was very knowledgeable and very sincere. He was the kind of person who you feel you've known your whole life! His personality created a level of trust and confidence in everything he told us. We felt like he was honest and tried to help us find the best deal possible. He did a great job showing us the CRV and explaining all the new features that Honda has invented. After we decided to purchase the car, we found out that the color we wanted was at another Honda dealer. Ryan drove the car to us 30 minutes from Westminster and took our trade- in back to the dealership. Such great service! He was very patient and helpful when he brought us the car, explaining the whole radio and phone system. We were especially grateful for the Bluetooth help. We can't say enough how Ryan made our car shopping experience so pleasant! Thank you Ryan and thank you Honda for such a great little car!!! More

Great experience Lorri helped us find the right vehicle for us. It was nice to deal with a friendly and knowledgeable salesperson. Everyone including the sales manager Lorri helped us find the right vehicle for us. It was nice to deal with a friendly and knowledgeable salesperson. Everyone including the sales managers thanked us for stopping in and said they would work to earn our business. We were glad that we had a great experience and would highly recommend Lorri to anyone looking for a new Honda. More

Never will I go there again. I have never been ripped off to this extent before and if I could give a 0 star rating I would give that because one star is just way to generous. We I have never been ripped off to this extent before and if I could give a 0 star rating I would give that because one star is just way to generous. We have had our vehicle back to this dealership 4 times in the past approximately a year for the EXACT same problem and each time it is hundreds or thousands to "fix" the problem for it to NOT EVEN BE FIXED!!! The final (and I mean the last time we will ever walk through them doors) was for a MD State Inspection where we were severely overcharged ($40, that they eventually reimbursed) for the inspection (which is still $20 -$40 higher priced than other local facilities) PLUS $25 in shop supplies and yet again hundreds of dollars to fix the A/C again which they are saying now a different part is bad. We have had this vehicle back 4 times for the exact same problem with the A/C being intermittent and work for days or even weeks and then stop working for days or weeks and then all of the sudden work again. I understand that when the problem is intermittent and working at the time of repair they cannot truly diagnoses the problem but when we take it in to be worked on it is NOT WORKING at the time so that excuse does not hold water. I have paid an excessive amount of parts, labor, and time for NOTHING. And then to be charged $162.00 (for a small car) for a Maryland Safety Inspection is NUTS!!!! BEWARE TO ANY PERSON THINKING OF GOING TO THIS DEALERSHIP!! RUN, RUN, RUN, FAST AND HARD!!! Unless you have more dollars than sense then this is the place for you!!! More

Great Car Buying Experience! From the time we walked into the dealership until the time we left a week later with a new car for my son, the dealership was great to work with! The From the time we walked into the dealership until the time we left a week later with a new car for my son, the dealership was great to work with! They gave us all of our options, worked with us when we changed our mind on style (even up until the last second) and made sure purchasing my son's first car was a great one. Two thumbs up for everyone at the dealership :o) More

Customer focused We purchased a used vehicle for our 16 year old daughter. From the inception the staff was courteous and customer focused. Things were explained ver We purchased a used vehicle for our 16 year old daughter. From the inception the staff was courteous and customer focused. Things were explained very clearly. The sales process was handled efficiently. Thanks to Aaron Ringgold for all he did to make the purchase of the vehicle enjoyable. More

Purchasing a car Recently, I purchased my 1st Honda (after driving a Toyota for 17 years) at Heritage Honda, and I had great experience. While I was at Heritage Honda Recently, I purchased my 1st Honda (after driving a Toyota for 17 years) at Heritage Honda, and I had great experience. While I was at Heritage Honda Ryan Bailey was my sales consultant. During the process he was very patient and helpful. He made sure to answer all of my questions in detail and he was very knowledgeable regarding the Honda CRV . He stayed in touch via phone and email and worked hard so that I felt like I was getting the best deal possible. I am very happy with my new CRV and with the overall experience I had at Heritage Honda. More