Heritage Honda Westminster

Awful service I bought my Honda CRV a few more months ago and took it back in to get an automatic car starter. My appointment was scheduled for 9 am and was told it I bought my Honda CRV a few more months ago and took it back in to get an automatic car starter. My appointment was scheduled for 9 am and was told it would be ready by noon. I got there right at 9 and then they said I could pick it up at 5. I was confused & called my husband where he confirmed the times. My husband called & told the service dept we wanted at noon, no problem. In the meantime they gave me a rental car that smelled & was dirty. I couldn't wait to get out of that car. I went back to the dealership at 12:30 & they said it would take another hour. I made a point to be here early so I could get my car by noon. It's now 1:45 & my car is still not done. Very disappointed and won't be back or recommend this dealership. More

A Solid Buying Experience Thank you Mike Yoon and Donnie Lowe for a great car buying experience. Your customer focus and willingness to explain every detail of the car buying Thank you Mike Yoon and Donnie Lowe for a great car buying experience. Your customer focus and willingness to explain every detail of the car buying process made my (and my wife's) car buying experience very non-stressful. Your easy demeanor and no pressure sales skills (even during price negotiations) made everything come together nicely... And once I had had a chance to go over my new suburban in detail (I purchased a used car) you guys were more than willing to address each issue I found (i.e: getting me touchup paint, fixing the cover on the rear 12VDC port, cleaning the hand print on the ceiling, finding me a user manual, floor mats, etc...). And also thank Jeremy Dedmon (back in service) for helping take care of the issues I found. Thanks again for a solid car buying experience. I will recommend both you guys buy name (along with Heritage) to friends that are looking for cars (especially Hondas and newer, excellent condition used cars). -Mike M.- More

WHAT I EXPECT FROM A DEALER Sales people knew car well. Only problem was person doing sales for (extras) was a little pushy like we should take everything offered. Alex Patterson Sales people knew car well. Only problem was person doing sales for (extras) was a little pushy like we should take everything offered. Alex Patterson was polite and efficient. sales manger was fine. More

Great!! I received fast service for my oil change and not a long wait and a very friendly visit!! Was in and on the road again very fast.Thanks! I received fast service for my oil change and not a long wait and a very friendly visit!! Was in and on the road again very fast.Thanks! More

Excellent Customer Service I purchased my first Honda in 2013 at Heritage Honda in Westminster, MD and have been going there for regular maintenance. Edgar Monath sold us the c I purchased my first Honda in 2013 at Heritage Honda in Westminster, MD and have been going there for regular maintenance. Edgar Monath sold us the car. He was very attentive, great listener, and very knowledgeable. The service department has been just as great. They have taken very good care of my car and their customer service is the best. Very pleased. More

Great Service Heritage Honda in Westminster, MD has serviced my family's 2 Hondas since 2006. We've experienced consistently great service from them the entire tim Heritage Honda in Westminster, MD has serviced my family's 2 Hondas since 2006. We've experienced consistently great service from them the entire time. In particular they solved a brake problem that a previous dealer hadn't been able to fix right when we moved to the area. More

JB 2015 New Windsor If you want to have someone help and not pressured you come here. They listen to my needs and did not try to put me in a vehicle I didn't want. Once If you want to have someone help and not pressured you come here. They listen to my needs and did not try to put me in a vehicle I didn't want. Once I choose my vehicle they helped me understand all the devices I had. The finance officer was also very good and they had what I wanted on the lot do I went to dinner came back drove off in my NEW HONDA ACCORD. I am very happy with my choice. Thanks to all the staff. More

Wonderful Experience I am 100 percent satisfied. I bought a car a two weeks ago from Aaron Ringgold at the Westminster dealership. He was fantastic. This is the first car I am 100 percent satisfied. I bought a car a two weeks ago from Aaron Ringgold at the Westminster dealership. He was fantastic. This is the first car I have purchased from him but it will not be the last. I cannot say enough good things about my experience with him, keep doing a fantastic job Aaron. More