Heritage Honda Westminster

We live an hour away from Heritage Honda, so we were very upfront about not wanting to drive out there unless the deal was worth it. We had a very hassle free experience at this dealership and specifically upfront about not wanting to drive out there unless the deal was worth it. We had a very hassle free experience at this dealership and specifically with Joe Ski. I was skeptical at first when he described himself as a no-nonsense salesman, a decription I've heard many times before which usually turns out to be untrue, but he lived up to his word. We were in and out in 2 hours with little dickering and they met our requirements with little hassle. Joe was very friendly and did make the car buying experience "fun" as he said he would. I would definitely consider buying from this dealership in the future. More

We were THRILLED to be lucky enough to have Duffy Zepp as our salesperson. He was friendly, but more importantly, NOT PUSHY! He gave us our space and all the time we needed to make our decision on a used v our salesperson. He was friendly, but more importantly, NOT PUSHY! He gave us our space and all the time we needed to make our decision on a used vehicle. He gave us his printout and we worked from that (without him) to decide which cars we wanted to look at. We told him which ones we wanted to test drive and each time we came back with one car, the next one was there waiting for us, ready to go! We kept him busy bringing cars to us on that hot day in May 2012. We purchased a gorgeous and clean 2008 Honda CR-V and the whole purchasing process (once we made up our minds) took about ONE HOUR! WHEW! It was a PLEASANT EXPERIENCE! Yes, I said "PLEASANT"!!! Thanks to our experience with Duffy Zepp, the next time we need a car, we are DEFINITELY going back to Heritage Honda in Westminster, MD and asking for Duffy. I'll be telling all my friends and family too! More

They were wonderful, very respectful, and reasonable on prices, Joe Ski was the nicest guy to deal with and i would recommend anybody to him and the dealership. prices, Joe Ski was the nicest guy to deal with and i would recommend anybody to him and the dealership. More

We had a wonderful buying experience in purchasing our new Honda Civic EX. Joe was extremely friendly and helpful. We were pleased with his laid back personality and professionalism. Joe was very accomod new Honda Civic EX. Joe was extremely friendly and helpful. We were pleased with his laid back personality and professionalism. Joe was very accomodating in the delivery of our new car on the same day we purchased the car. We are very happy to have the opportunity to meet Joe and feel we have met a very special friend. We look forward to working with Joe in the maintenance of our vehicle and referring our friends and family to Joe in their future purchases. Thank you Joe!! More

When I made the appointment for this service, somehow your personnel did not know about the extended warratny (100K miles) for the power steering problem. I was told that I would have to bring in the let your personnel did not know about the extended warratny (100K miles) for the power steering problem. I was told that I would have to bring in the letter I received 2 months ago to have this service covered under warranty. You should have known about this problem and the warranty extension. When I dropped off the vehicle, I asked to have the timing belt changed and was told there was a $420 special for this complete service. I asked about replacing the water pump and was told this would cost $250. It seemed a little high to me for the water pump as most of the labor is aready done when replacing the timing belt. Is the labor doubly charged? I was called during the day by the service advisor and he tried to sell me a whole lot more service - such as replacing the plugs for a ridiculous cost of $250, Rear brakes, etc. which I refused. The weird thing was is that the check engine light was on and the service advisor made no mention of this to me whatsoever. When I came to pick up the vehicle, I looked at the bill and realized that I was being charged for the parts with the recall item listed as Job #3 on the invoice. I brought this to the service advisors attention and he went to correct it. When he returned with a new invoice, I asked why the cost for the timing belt replacement was more than the $420 quoted - I had been charged for the cost of the belt and parts in addition to the $420 for the labor. Your website lists the cost for the Odyssey at 409.95??? Again, the service advisor corrected this and generated yet another invoice. After getting home I now realise that it is still incorrect as I was charged a total of $431.34 for the timing belt (job #4 on the invoice). I also realized that the cost for the water pump (job #5) was 278.79. Again looking over the invoice, I also realized that the charges at the bottom of the bill were not explained to me. They are listed as job #A ( a cost of $28) - were these costs related to the recall and warranty work? If so, I should not have been charged. If not, then they should have been listed under the timing belt (job #4) or the drive belt(job #6). What are these charges for? The dealership then called me as they realized that they had overcharged me and sent me a check for the overcharge. Overall, I was very unhappy with your quality of service, attention to detail, and the time it took me to pick up the vehicle at the dealership. More