Heritage Honda Westminster - Service Center

Shawn went above and beyond exceptional service!!! He took the time to explain everything, and he even got my car a bath! I’ve told service all along that they should do that. Shawn was excellent! took the time to explain everything, and he even got my car a bath! I’ve told service all along that they should do that. Shawn was excellent! More

Shawn made the process easy. He even printed and applied a $10 off coupon for me. He also clarified the up.coming work color coding for me (yellow for brakes seemed scary, this just meant this work is up n a $10 off coupon for me. He also clarified the up.coming work color coding for me (yellow for brakes seemed scary, this just meant this work is up next.) More

I live in Owings mills and I prefer to come to westminister. The service here is AWESOME!!! While I was waiting for my oil change, Shawn came out several times to make sure that I was okay and as westminister. The service here is AWESOME!!! While I was waiting for my oil change, Shawn came out several times to make sure that I was okay and asked if I needed anything. I will definitely be back for all of my other needs. Thank you Shawn!!! More

Awesome experience, from the first parked, coming into the building Shawn was very friendly and kind, he asked how could he help me. And he inform me very thorough information about the car condition and the building Shawn was very friendly and kind, he asked how could he help me. And he inform me very thorough information about the car condition and recommendations. All in all very please experience with Shawn as my car service advisor. More

My go-to We've been customers of this dealership for a decade. The service department is great and always makes sure our cars are in great condition. We've been customers of this dealership for a decade. The service department is great and always makes sure our cars are in great condition. More

Scheduled Service My service advisor was extremely friendly and courteous. He was very respectful of my time. The service was done in less than the estimated time My service advisor was extremely friendly and courteous. He was very respectful of my time. The service was done in less than the estimated time More

Great Experience I use Heritage Honda in Westminster to regularly maintain my car. This morning was absolutely the best experience I have ever had with them. My servic I use Heritage Honda in Westminster to regularly maintain my car. This morning was absolutely the best experience I have ever had with them. My service tech Shawn Baker was hands down completely the reason for such an experience. He was very courteous, thoughtful, positive and helpful. He offered to get me a coffee and brought it to me....which I have NEVER experienced this type of service at a dealership. That was just the start. He checked on me to update me about my car, helped me decide which coupon was best for me. I truly feel in this day and age with the growing use of electronics and minimal personal interactions, that the type of customer care and service Shawn provided to me is a lost art that should definitely be the center of every business. I will be requesting Shawn for my next maintenance on my car and highly recommend him. I don’t care for the task of getting my car serviced, but Shawn definitely started my morning off great! Thank you Shawn for taking care of me and my car!!! More

Great customer service Shawn was very helpful and friendly through the service process for having a leak in my sunroof repaired. He called me to update the status and provid Shawn was very helpful and friendly through the service process for having a leak in my sunroof repaired. He called me to update the status and provide me information along the way. More