Heritage Hyundai Towson

Matt Long was an amazing salesperson to work with! The night I first went to the dealership, I was only thinking of buying a new car and the Hyundai Santa Fe was just one of a few cars that made my intere night I first went to the dealership, I was only thinking of buying a new car and the Hyundai Santa Fe was just one of a few cars that made my interest list! After talking with Matt - at length! - and test driving the car, I didn't bother looking at the other cars on my list! Matt was extremely knowledgeable, personable and patient! The night we came in to buy the car, we were there VERY late and the entire staff at Heritage Hyundai was helpful, informative and supportive. We didn't leave until 11:00 at night and never felt that we were holding anyone up from any personal plans they had. I have to say, this was the 5th car I have purchased in my lifetime and it was definitely the best purchase so far!! I have passed along Matt's name to friends who are considering buying new cars and would not hesitate to return to Matt to buy a car in the future for our family! Matt, I feel, is a positive asset to Heritage Hyundai!!! More

The customer service within service department is lousy!! Brought vehicle in on Sept12,2011 for minor service. The part needed would have to be specially ordered. Subsequently contacted them several times Brought vehicle in on Sept12,2011 for minor service. The part needed would have to be specially ordered. Subsequently contacted them several times in span of month regarding the status so that appt could be scheduled for work to be done. They take redundant information during your call then fail to ever follow up. I am clueless as to why no order was placed day I was in since they looked at car for an entire day and never occurred to anyone that action was needed. Or to have done in two days (at latest)of my visit or at best inform me while there no work would be done that day as part would need ordering A quick check of inventory would have confirmed this. I left vehicle all day believing the work would be performed and I could pick up by 5. No one was able to confirm until 10/7 that the part needed was never ordered. They did manage to perform another service w/o my consent and charge me nearly $400. I found them to be unorganized, along with lacking the ability to communicate, listen and follow simple instruction. I am thoroughly disguted with this whole experience and will not be back there anytime soon despite location being convenient to my home but don't feel incompetance should be rewarded! More

Very friendly and helpful and gave a great price on trade in. The made the process easy and quick. Would highly recommend them to anyone. in. The made the process easy and quick. Would highly recommend them to anyone. More

I recently purchased a new 2012 Elantra from this dealer. Both their sales and finance teams were very friendly, and more importantly gave honest responses to my questions (rather than a sales pitch). The ne Both their sales and finance teams were very friendly, and more importantly gave honest responses to my questions (rather than a sales pitch). The negotiating was painless (I feel we made a fair deal) and they gave me a great price for my trade-in. Matt Long was an excellent help and I really appreciated his candor. I had contacted a few dealers before my purchase and he was the only one that gave me a rough price via email. Purchasing a car can sometimes feel like a burden, but he made the whole process quick and easy. It was more like having a friend walk you through the purchase rather than talking to a salesperson that is trying to sell you all of the additional packages. As far as the personality of the dealership, it is a no-frills approach. I wasn't looking for any fluff that I've seen at some other dealerships (enticing you with spa-like treatment) so it was a welcomed approach. Given I had done my market research and new what I was looking for, but it was nice not to be constantly upsold, or talked into unnecessary packages. Even with the additional warranty services (in addition to Hyundai's unmatched 100,000 mile/10 year warranty) it was a simple "tell us what YOU want" attitude. More

My wife and I, both residents of Towson for our entire lives (34 years), went to about 10 different dealerships before we even visited Heritage Hyundai of Towson. Prior to doing so we researched their sa lives (34 years), went to about 10 different dealerships before we even visited Heritage Hyundai of Towson. Prior to doing so we researched their sales staff pretty thoroughly to make sure we had the name of a sales rep that had strong reviews from previous clients. Not to dismiss any of the other qualified staff but we found that George Small had some definitively positive reviews and so I decided that we would seek him out prior to test driving any vehicles. From the outset, George emits a vibe of patience and positivity. I visited and emailed George quite a few times before my wife even entered the picture and I must say that I was thoroughly impressed with his knowledge, and once again, his patience. I cannot understate how important it is to me that a salesperson has patience. Being in sales myself, I believe that patience is the ultimate separation between someone that I want to deal with versus someone that just wants to deal with me and get it over with. I'll admit that I gave George some less than perfect buyers: decent but certainly not great credit, no down payment, a trade in with negative equity, and last but not least, many, many questions! So we went back and forth via phone and email about what was possible lease wise versus purchase wise, new car versus used car, etc.etc.etc.... This was over about a weeks time and I never heard nor felt any pressure from George. At the end of the day, we decided on purchasing a nearly new Hyundai Sonata and unfortunately I couldn't be there for the transaction so I had my wife complete the sale and trade-in of my truck. It was at this point that we began dealing with Robin Campbell, both in person and via email. I must say that Robin, whose job it is to present financing options and get the deal done, was very sincere and intricate in her presentation of our options. I went back and forth with her on how to possibly obtain a 2nd vehicle (which we had shown interest in from the beginning) and she was as accommodating as she could be short of handing over a 2nd vehicle for free!! In the end, Robin treated myself and my wife with tremendous respect and sincerity and although we couldn't find a solution for obtaining a 2nd vehicle, we were grateful for the transaction on our used (but barely used 5,000 mile) Hyundai Sonata. I couldn't recommend George any more than hopefully my review illustrates. I also hope that you have the pleasure of working with Robin b/c she is just as professional and courteous. Two thumbs up to Heritage Hyundai of Towson and of course to Hyundai itself for making some pretty cool design changes to their 2011/2012 models...that always helps!! More

The employees are friendly and the service is good and quick. Also, while you're waiting you can chill in their nice waiting room. I have peace of mind when I bring my car here! quick. Also, while you're waiting you can chill in their nice waiting room. I have peace of mind when I bring my car here! More

I had a great experience with Hyundai of Towson. I went in with a plan to lease a new car and the process was so quick and easy and they were very friendly and easy to work with! in with a plan to lease a new car and the process was so quick and easy and they were very friendly and easy to work with! More

I bought my very first Hyundai sonata from Matt Long. I had the best experience I have ever had buying a car. Matt was very helpful and informative. I love my sonata and would recomend the car and this de had the best experience I have ever had buying a car. Matt was very helpful and informative. I love my sonata and would recomend the car and this dealership to anyone looking to by a new car. More

When I walk at the dealership the people was very friendly and nice. Mr George Small was the best help me to get the car I wanted and he was very experience in any question I had. He explain me every friendly and nice. Mr George Small was the best help me to get the car I wanted and he was very experience in any question I had. He explain me everything with the best way he could and he was very helpful. I believe that was the best experience for me and the best dealership a visit lately. I been in others dealership but I believe and recommend to everybody to go with that dealership. Mr George small thanks for everything you was the best. More

60 days ago, I bought a car for my daughter. When we went to pick up the car, it had a scratch on the back bumper. I asked the salesman Justin for a bottle of touch up paint and he said he would mail i went to pick up the car, it had a scratch on the back bumper. I asked the salesman Justin for a bottle of touch up paint and he said he would mail it to me. Its now 60 days later and we don;t have either the touch up paint nor the permanent plates. The 60 day temporary plates have expired so we can't drive the car. I have spoken with Justin on at least 6 occasions asking where the paint and plates were. Three weeks ago,he said he had the plates and would be mailing them that day. A week later, I received a call from Patricia at the dealership telling me to come on to get the plates. I explained that Justin had agreed to mail them to me in Massachusetts and he said he had done that a week earlier. One week ago, Justin told me the plates and paint had been sent via UPS on Tues Se3pt 13. I guess I shouldn't be surprised to see that a week later neither the plates nor the paint have arrived. When we picked up the car, Justin asked us to give him all tens on the survey call we would receive from Hyundai. I did and I now regret it. Maybe Justin thinks that because I live out of state that he can doesn't need to provide this basic level of service. I do not recommend this dealership and certainly would urge prospective purchasers to stay away from Justin. More