Heritage Hyundai Towson

This was the best car buying experience that I've ever had! Overall process from start to finish was extremely efficient and easy (done in less than three hours). Can not say enough good things about De had! Overall process from start to finish was extremely efficient and easy (done in less than three hours). Can not say enough good things about Dexter! From start to finish he made everything so easy, and anticipated and had an answer for every question I asked. He truly made this a very easy and enjoyable process! Also credit to Victor for making the negotiation process quick and painless. I was zeroed in on a number and he worked with me to get there in a timely manner. Many thanks to everyone that I interacted with at the dealership! More

Even though we didn't buy a car, we chose a different brand, Cameron was phenomenal and has a very bright future. We wanted to buy from him but unfortunately we liked a different brand vehicle more. brand, Cameron was phenomenal and has a very bright future. We wanted to buy from him but unfortunately we liked a different brand vehicle more. More

Very friendly, gave me price in advance for what I was looking at so the actual process in the dealership was super easy and clear looking at so the actual process in the dealership was super easy and clear More

Danny is knowledgeable and thorough - low pressure, high info, high service. Great follow through to make the deal happen. info, high service. Great follow through to make the deal happen. More

Upon the acquisition of my vehicle on May 14th, an appointment was scheduled for several services. One week later, I returned the vehicle for the application of ceramic coating and dent removal. Durin appointment was scheduled for several services. One week later, I returned the vehicle for the application of ceramic coating and dent removal. During the dent removal process, the driver's side window sustained damage. Initially, this damage went unnoticed as the window was fully retracted. The technician responsible for the dent removal did not disclose the damage until I brought it to his attention, stating, "I honestly didn't know it was broken." Subsequently, I discussed the matter with Department Manager Ben, who assured me it would be addressed. A loaner vehicle was not provided, and I was compelled to drive home in temperatures exceeding 90 degrees Fahrenheit with a spider crack in the driver's side window. I later received a call from Ben inquiring if I had received any updates regarding the window repair, to which I responded negatively. He then stated he would contact me if he received any information. Regrettably, I was left to independently pursue updates. The only communication I received was from Cameron, who provided exceptional assistance in gathering information. Without Cameron's intervention, I believe I would still be awaiting information. My appointment was scheduled with Safelite, but it appears an incorrect window was ordered, resulting in an additional three-day delay. This unforeseen delay unfortunately caused me to miss an out-of-state funeral. A loaner vehicle was still not offered during this period. The window was eventually installed; however, in my assessment, it appears to be a salvaged component from another vehicle. I communicated my dissatisfaction with the window, which exhibits black scratches, to Cameron. I then received a call from another Department Manager, Sarah, who requested photographs and offered a detailed cleaning. I have since emailed the photographs and attempted to contact her, but as of today, June 7th, I have not yet spoken with her or any other representative. I am significantly concerned by this situation and the lack of communication provided. My issue remains unresolved as of today, June 7th. More

Cameron was AMAZING. He was friendly and eager to help us. He stayed late. He was very much a straight shooter. We told him what we wanted, and he respected it. he was a He was friendly and eager to help us. He stayed late. He was very much a straight shooter. We told him what we wanted, and he respected it. he was a very relaxed salesman, while also taking great care of us. We originally became interested in a Used calligraphy model. We weren’t 100% sure, he made a video of the car pulling out of it. Space without a driver. It was very cool. His video covered the entire car and all the really awesome features. Still, it wasn’t for us. Cameron didn’t pressure us. He listened to what we wanted. He also listened to what we didn’t want in the calligraphy. Ultimately, we bought our 2026 Hyundai Santa Fe hybrid Limited from him. He was very personable and easy to work with. Earlier in the week, I had visited a Hyundai dealership in Laurel, Maryland. I just wanted to test drive the Santa Fe. They had some models on the lot, but nothing I really wanted. In contrast to Cameron, the Laurel salesman repeatedly called me. He contacted me pretty much every other day. Post sales, Cameron sent us a thank you and told us how much he enjoyed our company. The contrast is huge. I would go to Cameron every single time. His no nonsense sales approach was a perfect balance of knowledge and felt low pressure. His mannerisms were business, like despite his young age, he has a lot to teach other sales reps. More

All staff cooperative they help us whenever we need also they don’t push to customer for extra services they don’t push to customer for extra services More

Farshad was an excellent sales person. He was patient and very personable. You can trust him He was patient and very personable. You can trust him More

When our 2005 Hyundai Elantra with 211,000 miles suddenly gave up the ghost, my wife Mary and I went directly to Heritage Hyundai in Towson to buy another Hyundai Elantra. After I gave Jack Coco our price r gave up the ghost, my wife Mary and I went directly to Heritage Hyundai in Towson to buy another Hyundai Elantra. After I gave Jack Coco our price range, he immediately found the perfect pre-owned 2023 Red Hyundai Elantra SEL with only 24,747 miles for us with all the bells and whistles we could ever want. Jack was spot on and knew exactly what we were looking for. We only had to look at one car. It was the easiest vehicle purchase of our 50-year marriage. We were so glad that Jack was assigned to us. If we are ever in the market for another vehicle, we will find ourselves at the desk of Jack Coco. Thanks again for such a worthwhile experience and satisfied customers.. Sincerely, John Squire More