Heritage Hyundai Towson

I am glad I waited until now to rate this dealer! At first I was elated with Heritage Hyundai. I got what I believed was a great car at an absolutely fantastic price. I initially also bought some extras first I was elated with Heritage Hyundai. I got what I believed was a great car at an absolutely fantastic price. I initially also bought some extras like the LoJack system and some others. When I got home I did some more research on LoJack and found that only one police department within 50 miles of us uses the system. Less than 24 hours after leaving the dealership I called to cancel the LoJack ($500+) which had not been installed. I was told no problem, they would be issuing a full refund for the LoJack within a few days that would go directly to the bank through which I had financed the car. That was almost 5 months ago and despite constant reminders from me and countless promises by them (including one in person in front of the regional manager), the money still has not been refunded. I drove over 40 miles to go to this dealership and I would never do it again!! In addition to the refund issue, we had the car serviced by them (first service at 3300 miles) on 10 August just prior to a weekend trip to Virginia. On 12 August the car completely died while going south on I-95 at 65 miles per hour, 300 miles from our house (only 3600 miles on the car). We still are not sure if this breakdown was the result of anything Heritage did, but luckily we were not anywhere near there and the car was repaired by a competent dealership (First Team in Roanoke, VA). When I received a call from Heritage on the next Tuesday (we had to rent a car to get home and the car took two weeks to get repaired) to see if we were satisified with the service on the 10th, I told the gentleman about our breakdown and he just said "Oh, well thanks" and hung-up. We were told repeatedly by our initial salesman that Heritage was "very concerned" with what was going on but yet they refused to do anything to help the situation. They refused to help arrange for the car to be returned to us (300+ miles) after First Team repaired it. They refused to provide assistance on the initial troubleshooting. They refused to really do anything but yet they were "very concerned." They were so concerned in fact that 5 months after buying the car and a month since the catostrophic break down, they still have not refunded my money! More

This is the best by far dealership that i have ever experienced. George Small is an execellent sales man his mannerism is so very professional and friendly his knowledge of the vehicles are so impressi experienced. George Small is an execellent sales man his mannerism is so very professional and friendly his knowledge of the vehicles are so impressive he definently does his homework. and Darla Brown is a sweetheart i felt as if i had my own personal team. Mrs. Brown did not let me leave the dealership until i was absoulutely satisfied. Jason worked with me until he found a financier that excepted my offer. I just can't say enough about this team .My overall experience with dealership was like no other. These are the kind of professionals that every business would love to have at their establishment. Thank you Heritage Hyundai for such a wonderful group of people. More

We purchased a new 2012 Sonata from Heritage Hyundai and Mr. george Small on August 20th. We were very pleased with all aspects of the purchase process. Heritage was the only dealership in the Baltimore a Mr. george Small on August 20th. We were very pleased with all aspects of the purchase process. Heritage was the only dealership in the Baltimore area that gave us an email quote for the vehicle we wanted. They saved us gas and time by not having to drive around to various dealers in the area. We would highly recommend this dealership and salesperson. More

THEY NEW JUST WHAT TO DO. THEY WORKED WITH THE BUYER WHO LIVES OUT OF STATE. NEVER GAVE US A HASTLE AND WAS ALWAYS HELPFUL AND KNOWLEDGEABLE. WE EVEN HAD A PROBLEM WITH A TIRE GOING FLAT AT 250 MILES. SER LIVES OUT OF STATE. NEVER GAVE US A HASTLE AND WAS ALWAYS HELPFUL AND KNOWLEDGEABLE. WE EVEN HAD A PROBLEM WITH A TIRE GOING FLAT AT 250 MILES. SERVICE CENTER WAS GREAT GETTING MY CAR FIXED FAST AND EVEN PICKED ME UP AT HOME TO THEN PICK UP MY CAR. MY HUSBAND THAN WENT BACK IN 10 DAYS A BOUGHT THE SAME CAR I DID. I WOULD RECOMEND THEM TO ANYONE!!! More

We purchased a new 2012 Sonata from this dealership. We were very pleased with our salesperson, George Small. When we first contacted him we explained that we weren't ready to purchase, but we were waitin were very pleased with our salesperson, George Small. When we first contacted him we explained that we weren't ready to purchase, but we were waiting for the 2012 models to arrive. He kept in contact with us but wasn't pushy. Out of 5 Hyundai dealerships we contacted, Heritage was the only dealership to give us a price quote via email. The price we paid seemed fair and the overall process was very professional and easy. More

I was in the market for a new car and went to Hertiage Hyundai at Towson to see the Elantra. A nice polite gentleman approached me on the lot and asked if I needed help. I was on other car dealership lo Hyundai at Towson to see the Elantra. A nice polite gentleman approached me on the lot and asked if I needed help. I was on other car dealership lots previously and no one wanted to come outside to assist me (I guess it was too hot). He introduced himself to me and we began to talk about the car. I explained to him my circumstance and he was very attentive to my needs and concerns. We went inside and did some basic paperwork and he was able to secure me an Elantra that met my needs. I informed him I was already talking to another dealership and wanted to think about what car would be the best for me. George and Jason had no problem with that and told me to call them back and we could close the deal. I did not call them back as I ended up purchasing a car from another dealership (not because the customer service was great)but it was less expensive and I received 0% financing. George did give me a follow up call the next morning and I explained to him that I purchased another vehicle. He was good with that and again was very polite and professional. We finished our conversation on a good note. If I could afford two cars I would have purchased the Elantra from George. I will go back to George when I need another car and would recommend him to my friends. The Elantra was a great car, but George was better. I wish the best to George and hope one day I buy a car from him! Theresa More

I visited Heritage Hyundai after an awful experience at another dealership. I had been shopping for a used car for the pass few month. George was extremely friendly, knowledgable, patience and helpful duri another dealership. I had been shopping for a used car for the pass few month. George was extremely friendly, knowledgable, patience and helpful during the process. He was the first sale associate to freely offer the car's Carfacts! This is also the first dealership that I have visited and did not feel overwhelmed or like I was having the wool pulled over my eyes. George and Jason sold me a used Saturn Vue with little mileage, in great condition, and at a good price. In the next few weeks, I will be taking my mother to George so he can assist her in purchasing a new car. Thank you Heritage for help me and my family! More

Matt was extremely friendly and helpful. He and his colleages went above and beyond to make me feel comfortable with making such a huge decision. I am a first time buyer, right out of college, and very colleages went above and beyond to make me feel comfortable with making such a huge decision. I am a first time buyer, right out of college, and very apprehensive about trading in my car and purchasing a brand new one. Matt was so patient and answered all of my questions, and even stayed later than the dealership was open to show me all of the special features on my car after I had purchased it. I would most certainly recommend Heritage Hyundai of Towson to anyone seeking to purchase a new Hyundai. Their customer service was exceptional as well as their selection. More

I used USAA's car buying service and Heritage Hyundai was one of the three dealers USAA provided price quotes for. Initially, Heritage had the highest price of the three dealers provided to me, BUT after vi one of the three dealers USAA provided price quotes for. Initially, Heritage had the highest price of the three dealers provided to me, BUT after visiting all three dealers Heritage had the lowest price out the door. Beware of other dealers giving out misleading price quotes. Heritage was very upfront about their pricing, no funny business. I worked with Matt Long and he was professional and knowledgeable. Not overly pressuring or anything like that. I would definitely recommend this dealership and Matt Long. More

Matt was awesome. He was very patient and helped us pick out exactly what we wanted. We bought a 2011 black limited Elantra (6 months used) for a good price. He was not pushy and let us make our own decisio out exactly what we wanted. We bought a 2011 black limited Elantra (6 months used) for a good price. He was not pushy and let us make our own decision. He was very knowledgeable about the cars and also very friendly... he even helped us with Angry Birds. Even after we bought the car, he continued to provide excellent service. He made sure that the few scratches on the used car were buffed out. He found us an owner's manual for free because the used car didn't have one. He also made sure our empty gas tank was filled up. Everyone else at Heritage was also very friendly and helpful. We worked with Jason for our finances and got to meet several other very funny sales staff. Matt made it feel like he was taking all the possible steps to help us get what we want. We had a great experience. More