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Heritage Mazda Towson - Service Center

Lutherville, MD

4.9
183 Lifetime Reviews • Review Dealership
Call Service Center (877) 361-1038

183 Reviews of Heritage Mazda Towson - Service Center

Sort by
March 04, 2021

"In and out. Clean and friendly. Thank you Adam for..."

- Kimmybmore

In and out. Clean and friendly. Thank you Adam for assisting me with my car care needs. I believe this is like my 3 or 4th visit.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Mar 05, 2021 -

Heritage Mazda Towson responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Mazda Towson! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
February 24, 2021

"Everyone was professional and polite. My services were..."

- Cyndy

Everyone was professional and polite. My services were performed in a timely manner. I would definitely recommend this service department for future service if needed.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Feb 25, 2021 -

Heritage Mazda Towson responded

Hi Cyndy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again in the future. Best wishes, Heritage Mazda Towson

Helpful
February 19, 2021

"Great service depth. Friendly. Reasonable prices. Car..."

- Jstrunge

Great service depth. Friendly. Reasonable prices. Car ready when promised. Waiting room is comfortable with good variety of coffee. Easy to make spot. On line.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Feb 22, 2021 -

Heritage Mazda Towson responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Helpful
February 18, 2021

"Karl always makes me feel like a valued customer when I..."

- Dbystry

Karl always makes me feel like a valued customer when I take my car in for maintenance! The work is done timely and as expected.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Karl Cook
5.0
Report | Print
Feb 19, 2021 -

Heritage Mazda Towson responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Helpful
February 05, 2021

"This dealership is always clean the personnel and..."

- adah517

This dealership is always clean the personnel and knowledgeable and friendly and I trust them. The videos they show up your car while working on it is absolutely wonderful.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Karl Cook
5.0
Report | Print
Feb 08, 2021 -

Heritage Mazda Towson responded

Thank you so much for your positive comments about Heritage Mazda Towson! If you have any further questions, please don't hesitate to reach out!

Helpful
February 04, 2021

"Excellent service. Very knowledgeable and courteous. I..."

- moka

Excellent service. Very knowledgeable and courteous. I would highly recommend this place. They worked with me to address all my inquiries in a timely manner.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin Ward
5.0
Other Employees : Adam and Justin
Report | Print
Feb 08, 2021 -

Heritage Mazda Towson responded

Moka, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
January 30, 2021

"Karl is always a big help and a pleasure to work with...."

- Jbishop2233

Karl is always a big help and a pleasure to work with. My service appointment was quick and professional. Many thanks to Karl and Heritage Mazda!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Karl Cook
5.0
Report | Print
Feb 01, 2021 -

Heritage Mazda Towson responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
January 23, 2021

"Courteous and professional. Clean pleasant service area...."

- adah517

Courteous and professional. Clean pleasant service area. Personal video of the service on my car amazing and very reassuring of The quality of service I would be receiving.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin Ward
5.0
Report | Print
Jan 25, 2021 -

Heritage Mazda Towson responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

Helpful
January 14, 2021

"Great experience at Mazda Towson service department.My..."

- Rdwood57

Great experience at Mazda Towson service department.My service advisor was very thorough in explaining the process and making sure I understood the work that would be performed and the costs. . I received a video presentation on my phone of the mechanics findings as the services were performed. Excellent

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Karl Cook
5.0
Report | Print
Jan 16, 2021 -

Heritage Mazda Towson responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
January 12, 2021

"Great service and friendly staff. Karl gave me..."

- Acartier07

Great service and friendly staff. Karl gave me outstanding service. I was in and out for an oil change. It was my first time there and I will definitely be back.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Karl Cook
5.0
Report | Print
Jan 13, 2021 -

Heritage Mazda Towson responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Mazda Towson! We hope you continue to choose us for all your automotive needs. Take care!

Helpful
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