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Heritage Mazda Towson

Lutherville, MD

4.9
1,172 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Towson is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1630 York Road

Lutherville, MD

21093

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Showing 1,172 reviews

May 31, 2023

Keith Jones is an excellent salesman. He was knowledgeable, respectful, and friendly. My wife and I learned a lot about pricing and options. The experience was smooth and easy. I highly r More

by JayOnzs03
Price Transparency
Recommend Dealer
Yes
Employees Worked With
keith jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Heritage Mazda Towson responded

Hi, thank you for your support! We're happy we could help. We want all our customers to feel this way when leaving our dealership!

May 28, 2023

Mazda Towson is a very reputable business all the way around just got service and as usual all business very quick and thorough always More

by Irvinjet
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Entire service desk
May 22, 2023

It was a very no-BS environment. Paris and Rudy were great, and we got right to meat of things quickly and easily. There wasn’t the traditional car dealer run-around to contend wit More

by RHOREL
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paris Tato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rudolph Raley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023

Very nice, patient, and explains the financial breakdowns in a easy to understand way. Our appointment got delayed and he answered all my questions professionally and broke down the math for my car even t More

by mmmmk
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stef P
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Kuper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023

Paris was very detailed and clear with his explanation of the paper work. Really appreciate his help with the smooth purchase. More

by guptaruby2110
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paris Tato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paulette Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Heritage Mazda Towson responded

Hi, thanks for your great review, and for giving our dealership such a high star rating!

May 10, 2023

I stumbled upon the Heritage Toyota dealership in Owings Mills, in 2015, when I was looking for a new car purchase. I have been hooked on Heritage dealerships ever sense that first great customer service e More

by Bill
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paris Tato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billten Abiaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Heritage Mazda Towson responded

Hi Bill, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks for the recommendation and have an amazing day!

May 10, 2023

I stumbled upon the Heritage Toyota dealership in Owings Mills, in 2015, when I was looking for a new car purchase. I have been hooked on Heritage dealerships ever sense that first great customer service e More

by Bill
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paris Tato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billten Abiaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2023

This was my first time buying a car alone so I was all new to the process. However, I feel like it took a long time to get the car since it was delivered from a different location and had to be cleaned an More

by PSTEINIK
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paris Tato
3.0
This rating includes all reviews, with more weight given to recent reviews.
Galen Hilton
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Heritage Mazda Towson responded

Thank you for sharing feedback about Heritage Mazda Towson. We work hard to provide all customers with an exceptional experience, and sincerely apologize as it appears this did not occur. We greatly appreciate you taking the time to speak with our General Manager, Scott Feinstein, allowing us to immediately address your concerns. As discussed, if you have any additional questions or concerns, please feel free to reach out to Scott. He can be contacted at scott.feinstein@mileone.com or 410.427.7957. Again, thank you for your feedback and we look forward to continue working with you in the future.

May 06, 2023

Greg was very professional and did not pressure me in any way. He was very knowable about the features of the vehicle I was interested in and took his time explaining some of the new safely features. Wou More

by ashmaxwill
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Ellison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amin Fatouraee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023

Karis was so organized, friendly, helpful, and quick! Easiest buying process I've had buyng a car! More

by Mlab
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Karis Rayner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Heritage Mazda Towson responded

Hi Mlab, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Towson. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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