Heritage Mazda of Bel Air

I had a great experience at MileOne Heritage Mazda. My salesman, Fran, was a pleasure to work with, and was very personable and professional. I was looking to trade in my car for a new Mazda3, and it was salesman, Fran, was a pleasure to work with, and was very personable and professional. I was looking to trade in my car for a new Mazda3, and it was my first time looking to buy a new car. Fran made the whole experience comfortable and stress-free. Everyone I met through the whole process was so friendly, and I could tell they genuinely cared about making their customers happy. I know I won't hesitate to go back to Heritage for my next car. You couldn't ask for a better dealership! More

Bob is a great people person. He spent as much time needed with my wife and I on our purchase to get us what we wanted. Bob was friendly and did not get frustrated with all the questions that we asked needed with my wife and I on our purchase to get us what we wanted. Bob was friendly and did not get frustrated with all the questions that we asked and he was able to answer all of our questions. I would definitely recommend Bob and this dealership to my friends and co-workers! More

This dealership experience was a good one. Service and customer focus was excellent - all the people with whom I came in contact were very professional, knowledgeable and courteous. The atmosphere was rel customer focus was excellent - all the people with whom I came in contact were very professional, knowledgeable and courteous. The atmosphere was relaxing, and the time was efficiently managed. I was very satisfied with their service and commitment. More

We had called ahead to tell them what we looking for and what we had to trade. They had the trucks ready for our inspection when we arrived. We test drove, selected, had our trade appraised,financing and pa what we had to trade. They had the trucks ready for our inspection when we arrived. We test drove, selected, had our trade appraised,financing and paper done and drove away within about 2 hours. Fair, polite and efficient. What else can you ask for? More

This was my first car purchase from a dealership and I couldn't have asked for a more patient and caring staff. I really appreciate the no pressure environment. I had been looking a cars for over two mo couldn't have asked for a more patient and caring staff. I really appreciate the no pressure environment. I had been looking a cars for over two months and knew I wanted a Mazda5. Being in a tight spot, my van had just stopped running before the Christmas holiday, I needed a car ASAP but also people I could trust when buying. Fran and Stephanie paid attention to my situation including making sure my four kids were happy and entertained while I worked on getting them a car they love being in. They worked through my credit which was less than perfect, and walked me through every detail of the buying process. I never thought I would be able to buy the car I wanted so easily and fast. More

We went in for a test drive and ended up buying that day. Scott was very personable and polite. He gave us a great deal and even threw in some gas out of his own pocket. I would absolutely recommend Mile One Scott was very personable and polite. He gave us a great deal and even threw in some gas out of his own pocket. I would absolutely recommend Mile One Heritage of Bel Air!! Thank you Scott for everything. We LOVE our new Xterra!!! Sincerely, Scott Lewis & Dawn James More

We are so pleased with this whole experience that we know We are so pleased with this whole experience that we know that the next vehicle will be purchased here. I did my homework and contacted several We are so pleased with this whole experience that we know that the next vehicle will be purchased here. I did my homework and contacted several dealers and had to work a little to get the best price and still never got there. I contacted Scott and told him what I could pay and he simply said ok. I scheduled a test drive and expected to have to negotiate again and quite frankly I was on the defense already when I walked in the door. Scott made us comfortable and was a straight forward person, I never felt like I was being sold, no akward moments, like we were meant to be there. We consider Scott a family friend now, I will see him again. The end price was exactly what I was hoping for, not a penny more. The service department was the same way, family feel. As we waited our turn to see Stephanie Thornton the Finance Manager, as it was Saturday we expected to wait awhile. 10 minutes in the waiting area on a very comfortable couch, watching TV, just reading the manual enjoying the purchase, it was our turn. Stephanie was wonderful, she did everything for us. She ran everything through my bank via the computer. It was all as I expected, no hidded fees, no tricks, the interest rate and my monthly payment was to the penny. She even arrainged all of the MVA work while we were in her office. She exercised patient that I would not have had when they had her on hold. She even called on 2 separate lines to the MVA waiting on hold trying to get through and after 10 minutes we had our approval, tags, registration, ready to roll! Scott, Stephanie, and the rest of the crew there at Heritage Mazda Bel Air have a winning formula. I even received a follow up call just to make sure that we were 100% satisfied and we are. Oh yeah the new Mazda 2 is fantastic as well!! Great Car, Great Family at Heritage Bel Air. More

My experience at Heritage Mazda Bel Air was wonderful. Scott Burton was my sales rep. and John was the sales manager who finalized in my deal. Scott was very helpful and friendly while John was easy to wo Scott Burton was my sales rep. and John was the sales manager who finalized in my deal. Scott was very helpful and friendly while John was easy to work with. I will recommend their services. Thank-you Scott & John and have a great 2011 !!! More

I dealt with Ahmed when purchasing my new Mazda 6. He was very friendly and he helped to get me a great deal and he located the exact car that I wanted, eventhough it was in Philadelphia! Ahmed came in on hi very friendly and he helped to get me a great deal and he located the exact car that I wanted, eventhough it was in Philadelphia! Ahmed came in on his day off to help secure the vehicle that I wanted and he even cleaned and gassed up the vehicle for me himself! I would strongly recommend this dealership and this salesman to anyone. I had a great, no-pressure experience with Ahmed! More

On 12/31/10 about 11AM I parked my car on the Heritage lot and walked to each Mazda 2011 SUV. I was the only customer on the lot (that I could see). After much research online, I had decided to buy a Trib lot and walked to each Mazda 2011 SUV. I was the only customer on the lot (that I could see). After much research online, I had decided to buy a Tribute. I wanted leather seats, backup camera,etc. But I also looked at the smaller SUV's. Most cars were unlocked so I got in, sat down and spent some time looking around each vehicle. I walked all around the cars - checking them out as throughly as possible by myself. I was on the lot at least 15 minutes - right in front of the main doors. Not one person came out to talk to me. The glass is tinted but I could see the men standing there, right behind the glass, looking at me. Finally, I just stood there and stared back at them but no luck. I can only assume they had sold all they wanted to and couldn't be bothered to sell one more car. So now it is a Subaru Outback for me - about the same price but 3 times better resale value. More