Heritage Subaru Catonsville

Purchase at Heritage Subaru Catonsville The best hassle free car purchase my wife and I have experienced. Matthew Nemetz is very knowledgeable about the car and has answered all our ques The best hassle free car purchase my wife and I have experienced. Matthew Nemetz is very knowledgeable about the car and has answered all our questions during the two Dealership visits and more through emails. My wife and I appreciate Matt's patience. We will definitely recommend Matt to friends and relatives. Thank you Matt, Byron More

Smooth & Easy I met the Salesman, Steve Sherman, for the first time, but it was like we had known each other for years. Steve knew the car very well and showed me m I met the Salesman, Steve Sherman, for the first time, but it was like we had known each other for years. Steve knew the car very well and showed me many features I was not aware of. He took me on a test drive that went on various types of roads so I could see how the car handled. When I made the decision to buy, the paper work that Victor presented to me, although voluminous, went smoothly. More

Good experience Worked with Steve Sherman. Very good, no high pressure. Very informative about the cars. He is good at what he does, I would certainly recommend him. Worked with Steve Sherman. Very good, no high pressure. Very informative about the cars. He is good at what he does, I would certainly recommend him. Make an appointment with him, he is a busy man! Pretty popular in that joint! It is always a game buying a car, but I would say this time it was an easier process. Steve was patient with me, met with me a few times, always with no pressure before I took the plunge. Manager Dan Rosenfeld was good. I had left him a message on his voicemail about a concern. He was quick to return my call the same day and felt he took my concerns seriously. More

Great Customer Service Had a great experience today. My car battery was dying out on me in the middle of winter and this was replaced at no charge with great customer servic Had a great experience today. My car battery was dying out on me in the middle of winter and this was replaced at no charge with great customer service. LuJuan was excellent. Thanks LuJuan More

Lejuan Robinson was my service advisor the last time I was at Heritage. She is awesome. She keeps a lot of balls in the air (dealing with various different custome was my service advisor the last time I was at Heritage. She is awesome. She keeps a lot of balls in the air (dealing with various different customers). She's fast, she gives updates while you wait, she explains when a person doesn't quite understand something and she seems to enjoy her work all the while. She has a gentle sense of humor. As a company, you should make sure that you keep Lejuan happy because she's the kind of person that creates customer loyality. More

Outstanding service Lejuan's attention to detail, consistent communication to keep me updated on the work and her cheery positive attitude have made my last two service Lejuan's attention to detail, consistent communication to keep me updated on the work and her cheery positive attitude have made my last two service appointments very positive experiences. She's a knowledgeable and efficient professional! More

Great experience Matt Nemetz delivered the best price and a very pleasant buying experience. Matt is very knowledgeable about the cars and simply straightforward in hi Matt Nemetz delivered the best price and a very pleasant buying experience. Matt is very knowledgeable about the cars and simply straightforward in his approach to selling you a Subaru. Definitely recommend reaching out to Matt and Heritage Catonsville. More

IT DOESN'T GET ANY BETTER THEN THIS/OR LOYALTY HI, MY NAME IS EDITH HUTTON...I DON'T KNOW WHAT TO SAY BUT ONE THINGS FOR SURE, I WILL TELL YOU THE TRUTH....I GUESS THIS WHOLE THING STARTED A LITTLE HI, MY NAME IS EDITH HUTTON...I DON'T KNOW WHAT TO SAY BUT ONE THINGS FOR SURE, I WILL TELL YOU THE TRUTH....I GUESS THIS WHOLE THING STARTED A LITTLE OVER THREE YEARS AGO..BACK THEN I WAS A SINGLE MOM, NOT MUCH MONEY OR CREDIT..I WAS ON MY ANDROID AND AN AD CAME ON FROM A COMPANY CALLED MILE ONE, IT SAID THEY COULD FINANCE ANYONE. WELL I SAID TO MYSELF YEAH RIGHT. BUT A FEW HOURS LATER I SENT A MESSAGE TO A LADY WHO CALLED ME IN LESS THEN 10 MINUTES..SHE MADE ME AN APPOINTMENT,TO MAKE A LONG STORY SHORT THAT WAS THE BEGINNING OF A GREAT RELATIONSHIP WITH HERITAGE MAZDZ/SUBARU, FOR ME...I WAS INTRODUCED TO A SALESMAN WHO WAS KIND, PATIENT, LET ME KNOW EVERYTHING THAT WAS GOING ON HE WAS GREAT...THIS SALESMANS NAME IS STEVE SHERMAN, MY SALESMAN, AND AFTER FOUR CARS MY FRIUEND. I WANT TO SAY THE ENTIRE STAFF FROM CHIEF DAN, MY NAME FOR HIM, STEVE, AND MY FIANCE MAN WERE SO WONDERFUL. NOW KEEP IN MIND, STEVE HELPED ME GET FINANCED FOR A BRAND NEW 2016 MAZDA SPORT 3, A BEAUTIFUL RED..I HAD WANT GRAY BUT THEY DIDNT HAVE ONE..WELL AFTER A LITTLE WHILE I WENT BACK TO STEVE SHERMAN AND ASKED IF HE HAD A GRAY MAZDA 3 SPORT LIKE I HAD WANTED...BINGO, I GOT MY GRAY MAZDA..NOW I REMARRIED A MAN I ADORE, BUT DON'T TELL HIM OR HE'LL GET A BIG HEAD. WELL HE WANTED AN SUV SO BACK TO STEVE WE WENT AND BOUGHT A MAZDA CX9...WHAT A BEAUTY...I LOVED TE HEATED SEATS..WELL THIS PAST MONDAY MORNING MY HUSBAND SAID FOR CHRISTMAS HE WANTED TO TRADE THE SUV IN AND GET ME A CAR..WELL AS IT TURNED OUT I WAS SURE IT WOULD BE A USED CAR, BUT I LOVE HIM SO I DID AS I WAS ASKED..BELIEVE ME WHEN I SAY THOSE PEOPLE AT HERITAGE SUBARU WORKED THERE BUTTS OFF FOR MY HUSBAND AND ME..AND ALL THE WHILE WE WERE THE STEVE WAS RIGHT ON TOP ALONG WITH MR, CHIEF, DAN, KEEPING US INFORMED OF WHAT WAS HAPPENING.. WHAT IM LEADING UP TO IS THAT THIS TEAM AT HERITAGE IS SO PROFESSIONAL, SO HELPFUL, SO CARING I CAN ONLY SAY IF YOUR IN THE MARKET FOR A NEW OR USED CAR RUN, NO KIDDING TO HERITAGE, YOU'LL NEVERR BE SORRY YOU DID..WAIT IM NOT FINISHED, ABOUT MY CHRISTMAS PRESENT,I NOW HAVE A 2018 SUBARU FORESTER....ABSOLUTELY GEORGOUS.... I WANT TO TAKE THIS TIME TO THANK EVERYONE AT HERITAGE SUBARU, FROM THE CHIEF, DAN THANK YOU, FOR STEVE SHERMAN, AFTER 4 CARS I FEEL LIKE WE ARE FAMILY TO MY FINANCE MAN, IM SORRY I DON'T REMEMBER YOUR NAME BUT I REMEMBER YOUR KINDNESS.. IF I LIVE TO BE 100, HERITAGE IS THE ONLY DEALERSHIP I WOULD EVER GO TO... TRY THEM IT WILL BE AN EXPERIENCE YOU WILL ALWAYS REMEMBER... THANK YOU, HAVE A GREAT HOLIDAY NO MATTER YOUR FAITH, MERRY CHRISTMAS AND YES HAVE A WONDERFUL NEW YEAR....AND IF YOUR IN THE ARKET FOR A NEW OR USED VEHICLE RUN TO HERITAGE...YOU WON'T BE SORRY. LOVE YOU HERITAGE..... EDITH HUTTON PROUD OWNER OF A NEW SUBARU....YEAH...... More

Remarkable service Bought my Subaru from another dealer, and have been happy with their service. But I had an issue that I didn't want to drive out to Annapolis to be s Bought my Subaru from another dealer, and have been happy with their service. But I had an issue that I didn't want to drive out to Annapolis to be serviced- so I took it to Heritage. I couldn't be happier with their service from start to finish. Prompt, courteous, and pleasant. Didn't try to overcharge (and even waived the diagnostic fee because the problem turned out to be so easy to diagnose.) Fixed the issue, and also performed scheduled maintenance in a few hours as promised. Shuttled me to work and back. Can't recommend highly enough. More

Excellent Service The entire process of purchasing a car from Heritage Subaru Catonsville was seamless and easy. Steve presented me with numerous options and took the t The entire process of purchasing a car from Heritage Subaru Catonsville was seamless and easy. Steve presented me with numerous options and took the time to help me make the best choice for me. More