Heritage Subaru Catonsville

Ms. Richards was as pleasant as could be into duping my husband into buying the seat protection plan for $1000 when we leased our Subaru. However when it was clear the packet was never applied to our ca husband into buying the seat protection plan for $1000 when we leased our Subaru. However when it was clear the packet was never applied to our cars she refused to answer my emails for montha. She along with the manager Zil Chaudry insisted that it was applied the day we leased the cars. We were told it takes a minimum of an hour to apply the packet. We left immediately after leasing the car, I wrote numerous emails and left phone messages for months without anyone ever responding, My husband finally went Into the dealership and he was given a stain remover kit. Ms. Richards finally called me insisting that it was applied the very day we leased the car. She offered me a free oil change to try and appease me. When we leased the car my husband was suffering from pulmonary fibrosis and wore oxygen 24/7. I clearly remember his battery on the portable oxygen machine was running low and we were unable to wait any longer for the packet to be applied, It is beyond outrageous that Heritage continues to insist it was applied, Don't become victim to their grift. More

I would only recommend Catonsville Heritage Subaru to my worst enemy, and even then with some pause. To be fair, my elderly husband allowed himself to be duped into purchasing their "seat protection"packet worst enemy, and even then with some pause. To be fair, my elderly husband allowed himself to be duped into purchasing their "seat protection"packet for $1000 when we leased our Subaru. We were specifically told it took at least at least an. hour to apply the protection and the seats would be damp. It was never applied the day we leased the cars as we couldn't wait then. After repeated emails to managers who never responded, my husband finally went to Subaru and was just given a stain remover packet. They have since gaslighted me and refused to apply the treatment insisting it was applied the day we leased the car. Don't become a victim to their grift. More

A few days ago I called about a dozen Subaru dealerships between Baltimore and PA/NJ area seeking to compare the best prices on a specific new Subaru. Many did not reply or match a low price, but were poli between Baltimore and PA/NJ area seeking to compare the best prices on a specific new Subaru. Many did not reply or match a low price, but were polite about it. A few were really impressive in discounting from MSRP, and even after we chose a different dealership were polite and professional and impressed me enough I would give them my attention and business in future. Heritage in Catonsville stood out at the negative end out of these dozen dealers: they obfuscated and misled about their discounting in the beginning, told me that $1400 in added fees were standard, almost mandatory (they're not, and other dealers did not charge similar for identical vehicle). But the kicker came today when someone else from the dealership called me back univited (I'd already told them we were going elsewhere a few days ago) and asked about their much higher offer. When I was halfway through my first sentence thanking them and politely saying we had decided to buy elsewhere . . . click, they hung up on me. Incredibly rude and different from every other dealer with whom I spoke, most of whom I did not end up buying from but they were professional and wished me well and to consider them next time (I will). What I'll never do, and suggest no one else does, is work with this dealership which was far and away the least transparent and polite of the bunch. There are plenty of dealers within an hour or two of this one, do yourself a favor and work with one of them that treats customer, and even not-yet-customers, with respect. Heritage does not. More