Heritage Subaru Catonsville

Found a new friend. I had to keep reminding myself that Steve Sherman was working for Russel because he treated me as if we were two guys striking up a new friendship. S I had to keep reminding myself that Steve Sherman was working for Russel because he treated me as if we were two guys striking up a new friendship. Steve has a very high level of Emotional Intelligence and people skills exemplified by his ability to view the customer as a potential friend rather than a quick payday. During your first encounter, budget time to get to know each other - a shining example of relationship salesmanship. Steve also has a great sense of humor. He put in 110% to help me with critical issues of finding the right car when my insurance company decided my old car was worth more dead than alive. He clearly explains every step in the process and is highly supportive of his customers. I am grateful for all of his help, to my wife for referring me to Steve and I plan to send him many potential, new friends in the future. This is what a car buying experience should be. PS: Ask about joining the staff for pizza lunch on Saturdays. I found a new friend at Russel. More

Outstanding! Steve Sherman was organized and competent. There was no pressure and no games.He made the process smooth and comfortable. I would recommend Russell an Steve Sherman was organized and competent. There was no pressure and no games.He made the process smooth and comfortable. I would recommend Russell and, in particular, Steve, to friends and family. More

Purchase of Used Car Kevin gave me an excellent experience with Russell Subaru. The 2012 Ford Fusion is a lovely car and a wonderful drive. The price was just right. Kevin gave me an excellent experience with Russell Subaru. The 2012 Ford Fusion is a lovely car and a wonderful drive. The price was just right. More

Great expereince Steve Sherman sold my wife and I a 2016 Subaru Outback 2016 3.6r couldn't have been a better expereince. Would highly recommend Steve go anyone looki Steve Sherman sold my wife and I a 2016 Subaru Outback 2016 3.6r couldn't have been a better expereince. Would highly recommend Steve go anyone looking to buy. Chad Bederka More

2016 WRX Kevin in sales was a total professional, and this is the man that can get you into the seat of a quality Subaru rated #2 in 2016 Consumer Reports. Kevin in sales was a total professional, and this is the man that can get you into the seat of a quality Subaru rated #2 in 2016 Consumer Reports. LeJuan in the financing dept went the extra mile to match or beat my loan rate which made everything easy. In and out in a matter of 2 hrs quick and convenient. More

Buying a car Steve Sherman stuck with us as we negotiated a factory order of a new Outback then changed our minds about the color. He even drove to New Jersey to Steve Sherman stuck with us as we negotiated a factory order of a new Outback then changed our minds about the color. He even drove to New Jersey to retrieve the model we wanted. Hat's off to him. John&Elaine More

First Class Dealer My Sales Rep, Steve Sherman was very professional and thoughtful throughout my sale visit. He worked consistently to meet my financial requirements. . My Sales Rep, Steve Sherman was very professional and thoughtful throughout my sale visit. He worked consistently to meet my financial requirements. . Also the Financial Manager was very cooperative. I was treated like a first class customer by a First Class organization... More

Best and Easiest Car buy experience yet Steve Sherman was super helpful in helping me figure out exactly what I wanted. When it came time to do the paper work it was super quick and very lo Steve Sherman was super helpful in helping me figure out exactly what I wanted. When it came time to do the paper work it was super quick and very low pressure. Cant think him enough More

Mr. Lee, the auto salesman. Mr. Lee was friendly and aided me in making a decision on an automobile. He made a follow-up call to see if I was happy with the purchase. He called t Mr. Lee was friendly and aided me in making a decision on an automobile. He made a follow-up call to see if I was happy with the purchase. He called to remind me when the car was due for its first service. More

Great people and experience Today I bought my first new car in 14 years! Everyone I dealt with at Russell Subaru were great but I have to give a special shout out to salesman St Today I bought my first new car in 14 years! Everyone I dealt with at Russell Subaru were great but I have to give a special shout out to salesman Steve Sherman and general manager Scott Feinstein. They treated me like royalty! I think I got a great deal and Steve gave this technology-challenged woman a great education on all the new Forester features. (Remember, the car I traded in was 14 years old!). He really knows his stuff and devoted a lot of time to me. .i was dreading the process of buying a car but i can't say enough about what a positive experience this was! More