Heritage Subaru Catonsville

I'm still at a loss for words since driving away from the dealership last weekend. After being in an accident with a commercial truck, I was shaken and upset that my 2019 Impreza was declared a total loss. H dealership last weekend. After being in an accident with a commercial truck, I was shaken and upset that my 2019 Impreza was declared a total loss. However, Nate and his team made what could have been a stressful ordeal into a seamless and ENJOYABLE experience. My sales rep, Lance, had already done his research and was prepared with budget-conscious options. Even the financing process with Jon Bookstein was painless. I am grateful for the incredible service I received and will continue to recommend Heritage Subaru Catonsville to loved ones and friends! More

Had an appointment to get the breaks replaced. Got in and got it done. Additional recommendations were done in regards to the state of my truck. I was hoping for the shuttle to take me home, but i Got in and got it done. Additional recommendations were done in regards to the state of my truck. I was hoping for the shuttle to take me home, but it was not available and by the time it was available it was 30 minutes before job was completed. Other than that. Great service and communication from Ashlyn throughout the process. I especially like the communication from maintenance technician with the video and options to accept or decline services with exact charge listed for my review. Overall great experience. More

Sadari Walters was recently my service representative for my Subaru. She was very professional, kept me well informed, and had excellent follow through. She stands for a quality and timely service experience my Subaru. She was very professional, kept me well informed, and had excellent follow through. She stands for a quality and timely service experience. She is also very considerate and kind. Thank you Sadari!!! More

the receipnist is not so experiansed, for my car some noise, first day, she evaluate and ask me replace 4 bushes, still have noise, second day replace one side wheel bearing, and the noise gone, but I pa noise, first day, she evaluate and ask me replace 4 bushes, still have noise, second day replace one side wheel bearing, and the noise gone, but I pay all for more than $1,400, I think it should be fix in first day and find the Noise coming from the wheel bearing. what can I say? the dealer even does not want second day fix wheel bearing free charge. More

Ashlyn was so pleasant explained the service process thoroughly told me my vehicle would be done as soon as possible.I hope to have her on my next appointment thoroughly told me my vehicle would be done as soon as possible.I hope to have her on my next appointment More

I have been a Subaru owner for nearly thirty years and have experienced a range of service advisors, from excellent to poor, across three dealerships. For the past three years, I have been with Heritage, have experienced a range of service advisors, from excellent to poor, across three dealerships. For the past three years, I have been with Heritage, and I must commend their approach to business. They never charge for updates to the head unit, and unlike another dealership, they are always honest with me. This honesty has led me to drive an extra twenty minutes to visit Heritage. The technicians now provide videos sent to my smartphone, showing their findings during inspections, followed by discussions with the service advisors about what repairs are urgent and which can wait. There is no pressure, and they even offer to wash my car after the work is completed. Lynese, a new face at Heritage for me, made an excellent impression by speaking to me several times during my visit with updates, always with a smile and even apologizing for matters beyond her control, which she was not obligated to do. I appreciated the recognition and respect for my time as a customer from Lynese and I will surely ask for her the next time I bring my Subaru for service at Heritage. One thing that has nothing to do with my service advisor, how's about fixing the TV in the waiting area, it has definitely seen better days? More

Queen was very helpful in the purchase process. I will be very happy with her in the future. Highly recommended. I will be very happy with her in the future. Highly recommended. More

Ashlyn made sure that I understood my warranty and was able to cover costs on repairs that were still under warranty. This was extremely helpful. Catonsville Subaru provides records of repairs and makes s able to cover costs on repairs that were still under warranty. This was extremely helpful. Catonsville Subaru provides records of repairs and makes sure that customers have safely functioning parts and equipment. Thank you! More

Lynese Hutchinson Mile One Heritage Subaru Catonsville She provided quick and easy service without having an appointment. Catonsville She provided quick and easy service without having an appointment. More

I cannot express enough how grateful I am for Queen's help in finding the best coverage for me. From the very beginning, she was incredibly kind, patient, and genuinely cared about making sure I was take help in finding the best coverage for me. From the very beginning, she was incredibly kind, patient, and genuinely cared about making sure I was taken care of. She walked me through every step with clarity and confidence, answering all of my questions without ever making me feel rushed or overwhelmed. What really stood out was how sweet and personable she was—like talking to a trusted friend who just happens to know everything about protection plans. She listened to my needs, understood my concerns, and found a plan that fits perfectly. I’ve never felt more at ease or supported during a process that can often feel confusing or stressful. Queen truly went above and beyond. If you're looking for someone who is not only knowledgeable but also warm and sincere, Queen is the absolute best. Thank you so much, Queen—you’re a lifesaver! More