Heritage Subaru Owings Mills

Very Helpful First Car Experience A few weeks ago I was at this dealership with my parents to buy my first car. Everyone who we interacted with was extremely helpful and accommodating A few weeks ago I was at this dealership with my parents to buy my first car. Everyone who we interacted with was extremely helpful and accommodating. I had been sick recently and was still not feeling well, so they were kind enough to do their best to shorten the car-buying process as much as possible. Moreover, I purchased a car with Eyesight, and one employee spent multiple occasions explaining everything about the program to me and answering all questions I had. Overall, I couldn't have imagined a better experience with buying my first car. More

Wonderful I recently came into the dealership not really sure what vehicle I wanted to purchase. That night Greg Jacobson was working and he was very helpful i I recently came into the dealership not really sure what vehicle I wanted to purchase. That night Greg Jacobson was working and he was very helpful in helping me choose the right one for me. He wanted to know what I was looking for in a vehicle and then helped me. My next vehicle will be from Heritage Subaru and I will request Greg Jacobson to work with. More

Awesome car buying experience Among the new car purchases we made so far, the experience we had purchasing from Heritage Subaru Owings Mills was by far the best. The entire staff w Among the new car purchases we made so far, the experience we had purchasing from Heritage Subaru Owings Mills was by far the best. The entire staff were very professional, customer oriented and Made us feel very welcome. Mr. Stephen Brown was very responsive and provided us with the best offer compared to other dealers in Maryland. Mr. Santos Mendez was truly exceptional. He made us feel like VIPs. From directing us to a parking space, to taking us on test drives, to explaining us the various features of the car, to filling up the necessary paper work, to providing us with chilled bottle water and periodically asking us if we needed anything else he treated us like Royalty. Mr. Milton Taylor, the business manager explained to us the financing options available and gave us gave us a better rate than what our credit union offered. They explained other services offered but there was neither overt sales pitch or even gentle/subtle pressure to go with any. I highly recommend this dealership. More

Top quality customer service. Rick Adams put me at ease from the moment he made contact with me and fulfilled the commitment he made to me to have my vehicle finished within an hou Rick Adams put me at ease from the moment he made contact with me and fulfilled the commitment he made to me to have my vehicle finished within an hour. More

Another great experience! We are repeat customers. We drove an hour from home to pay what we were quoted both times. No gimmicks. Everyone was courteous and friendly. Our sa We are repeat customers. We drove an hour from home to pay what we were quoted both times. No gimmicks. Everyone was courteous and friendly. Our salesman for this most recent trip was personable, extremely knowledgeable and respectful of our time. More

One of the best!! Frank was one of the best service providers I've ever dealt with. He was very professional, courteous, made sure I knew of all the amenities that Her Frank was one of the best service providers I've ever dealt with. He was very professional, courteous, made sure I knew of all the amenities that Heritage offers while you wait for your 18000 mile maintenance. He explained all that was done and answered all my questions. Thank you Frank and Joe for such a great experience! More

Perfect First time I've ever gone to buy a car and it was literally perfect! I do not think anyone could have did a better job with customer service. If I had First time I've ever gone to buy a car and it was literally perfect! I do not think anyone could have did a better job with customer service. If I had a question, they answered to their best ability and was very helpful. Milton Taylor was my car dealer and he broke down everything that I needed to know about the care I wanted and more. More

Great Experience! Jon Waugh was very helpful, not pushy and very knowledgable throughout our experience. We were happy to purchase this vehicle through Jon and Heritage Jon Waugh was very helpful, not pushy and very knowledgable throughout our experience. We were happy to purchase this vehicle through Jon and Heritage. Hopefully will be back soon More

1st Time Heritage Owings Mills Visit! My husband & I had a bad experience @ another dealership. We decided to give Owings Mills Heritage Subaru a try. When we googled the dealership....the My husband & I had a bad experience @ another dealership. We decided to give Owings Mills Heritage Subaru a try. When we googled the dealership....there were .a number of great reviews for a sales representative named Jon Waugh. We called him & told him we were going to be coming in to the dealership in 30 minutes & could he help us . We're so glad we did. He was professional, courteous, and kind as well as patient with us. He answered every question we had and offered information we hadn't even thought of on the car we were considering. When we decided to purchase the Subaru Outback....he toured us through the dealership & prepared us for our 1st visit to the showroom & introduced us to the people who will be taking care of us after the sale. Can't say enough good things about him. His mother should be proud...she raised a fine young man. Also, the finance rep was a great guy. His name was Milton and he was also patient & kind as well as knowledgeable. My husband gave him a hard time but he was very respectful & we wound up being so glad we went with financing our vehicle with Heritage. You won't regret dealing with this dealership! More

Unexpected Surprize My wife & I purchased a Subaru from Heritage Subaru Owings Mills yesterday. We enjoyed working with our salesman Jonathan Waugh. His knowledge of auto My wife & I purchased a Subaru from Heritage Subaru Owings Mills yesterday. We enjoyed working with our salesman Jonathan Waugh. His knowledge of automobiles is impressive. He treated us with care & didn't mind all our questions. He answered them all. He was an "unexpected surprise". I dreaded going to a dealership and putting up with all the games. He was straightforward and made the process actually fun! I highly recommend him to anyone looking to buy a Subaru. More