Heritage Subaru Owings Mills

Best car buying experience I could have hoped for! I start nursing school next month and was feeling very stressed trying to find a used reliable car to get me to/from classes and clinicals by the time I start nursing school next month and was feeling very stressed trying to find a used reliable car to get me to/from classes and clinicals by the time classes start. We found what we thought was a good deal online and called the dealership to see the car. I was nervous having heard other female friends account's of car buying that I might not be taken seriously, encounter sexism, deal with pushy salesmen, feel condescension, you name it. From start to finish my experience couldn't have been more different. When we walked into the dealership, the car was already waiting for us outside to be taken for a test drive. Jon Waugh was ready for us as soon as we arrived and treated both me and my significant other as equals. He even let us take the car out for a test drive independently so we could make a decision if this was the right car for us on our own. Jon never made us question our thought process. We were skeptical about the price of the car and instead of arguing he listened and provided detailed explanations for the asking price and left room for negotiation. Jon has a gift in that he is able to read his customers very well and saw that we wanted space to be able to weigh our options, His helpful, calm, polite, and intelligent demeanor and presentation is why we felt very comfortable making this sale. The dealership as a whole was very friendly as well. Anytime Jon was helping another customer, we were asked if we wanted refreshments or any additional assistance. Josh Jones from fiances was also fast, efficient, and personable putting our time at the dealership over the top. To sum it up: I couldn't have asked for a better first car buying experience and I'm going to tell everyone I know about these guys. More

In my new Forester Drove home in my new Forester last night. I received a text message earlier in the day that the car I had ordered had arrived. From the moment I wal Drove home in my new Forester last night. I received a text message earlier in the day that the car I had ordered had arrived. From the moment I walked into the dealership, Jon Waugh made sure that everything went smoothly and easily. His super service and attention to detail are sincerely appreciated. Everyone at the dealership was very friendly and helpful. I also want to thank Oliver for carefully going over how everything in the car works. This is my second purchase from this dealership and I definitely recommend them when considering a Subaru. More

Great experience We bought a used car from Santos. We live in Silver Spring so it was nice to be able to get everything agreed to ahead of time before we drove up the We bought a used car from Santos. We live in Silver Spring so it was nice to be able to get everything agreed to ahead of time before we drove up there to buy the car. Santos did a great job - he was prepared and professional. He worked to get through any issues and questions we had. And Catherine Sparling was also very responsive and helpful as well. I would buy another car from Santos and Heritage. More

Very good experience Everyone was very personable and friendly. They made my car buying experience very pleasant--especially Santos. Santos kept in contact with me and kep Everyone was very personable and friendly. They made my car buying experience very pleasant--especially Santos. Santos kept in contact with me and kept me up to date with any specials that we're going on as I spent over a couple of month debating about what kind of car to purchase. More

bought a wrx recently i bought a 2012 subaru wrx from heritage subaru. Jon Waugh was my sales rep that took care of me from the second i walked in to the time i dr recently i bought a 2012 subaru wrx from heritage subaru. Jon Waugh was my sales rep that took care of me from the second i walked in to the time i drove away in my new car. i can't thank Jon enough for the professionalism he gave me. he was very polite with a positive attitude and answered every question i had prior to buying my car. if you are looking to buy a new car, go see Jon Waugh at heritage subaru in owings mills More

Excellent We went in looking for a specific car and came out with a way better car. Dealer gave us options and good deals. We enjoyed the customer service and t We went in looking for a specific car and came out with a way better car. Dealer gave us options and good deals. We enjoyed the customer service and the friendly people that attended us. More

Super happy with Heritage We've never owned a Subaru but after researching online, knew we wanted one. We initially went to a dealership on York Road and were completely ignore We've never owned a Subaru but after researching online, knew we wanted one. We initially went to a dealership on York Road and were completely ignored. We were shocked when we saw some of the reps sitting at desks, without customers and not one person looked up or asked if they could help us. We walked around the showroom for a few minutes and left. And went to Heritage the next day. A completely different experience from the moment we walked in. Everyone who walked by both said hello and asked what they could do for us. We'd gotten the name of a sales rep from a neighbor and although she had a customer, she quickly set us up with another rep so we could test drive. And it was nothing but outstanding service and the purchase of a 2017 Outback after that. Can't say enough about how happy we were with the whole process. I wouldn't hesitate to buy another car from them. Everyone followed-up as needed and otherwise went above our expectations. Pam in sales was terrific - gave me space while I contemplated buying, quietly followed up with me and otherwise was an excellent service rep. She was both very knowledgeable and competent. Oliver in tech assistance was icing on the cake .. he made it so much fun getting schooled in Subaru! I couldn't be happier with the whole process. More

Fun with Outback Jon was extremely helpful, very professional, through, and made buying a car a pleasurable experience. I'd definitely recommend Jon and his delivery s Jon was extremely helpful, very professional, through, and made buying a car a pleasurable experience. I'd definitely recommend Jon and his delivery specialists Oliver and Ariella to anyone looking at Subarus. Even the financing was a seem less experience, 20 minutes of paperwork tops! More

Great Job was very helpful with helping me get my car at last minute and was very very helpful. Would definitely recommend this dealership and Jon!! Job was very helpful with helping me get my car at last minute and was very very helpful. Would definitely recommend this dealership and Jon!! More