Heritage Subaru Owings Mills

Purchase of Subaru Forrester I knew the vehicle I wanted and had found it through a car buying service. The vehicle was ready when I arrived and my communications with the dealer I knew the vehicle I wanted and had found it through a car buying service. The vehicle was ready when I arrived and my communications with the dealership were efficient and helpful. The only two issues that I have with my experience is that I already had approved financing and a dealer check ready to go for the purchase of the vehicle and the last part, the talk with the finance folks to get to the point of giving the dealer check took just a bit longer than I anticipated. I think that the staff was busy and the wait was not unreasonable but just a bit long at the end of a long day. Further, I did not notice until I was driving the car home that I did not have a full tank of gas and perhaps that is not provided by the dealer but maybe it should be and the clock on the vehicle and date was not updated-not big issues. Overall, everyone was cordial and easy to work with during this experience. More

returning travelers ....Terrific service and care We recently moved to Baltimore, returning from overseas, and needed to buy a car- we are glad we went to Heritage. Really attentive service and help We recently moved to Baltimore, returning from overseas, and needed to buy a car- we are glad we went to Heritage. Really attentive service and helpful staff! We were fairly sure that we wanted to purchase an Outback or a Forester, so we looked at the various models, chose the color and "extras" and were in our new car about a week later once they ordered it and had it delivered. We had no complaints whatsoever, and were impressed also with the detailed briefing we received about how to use the Bluetooth, hands-free phone, GPS and so on. Thank you all for your hard work. More

Great Overall Experience - Excellant Salesman! We hadn't purchased a new car since the early 90's and really didn't know where to begin. So we decided to look at 4-door sedans and small SUV's. We We hadn't purchased a new car since the early 90's and really didn't know where to begin. So we decided to look at 4-door sedans and small SUV's. We checked out Consumer Reports, the Internet, and friends' experiences with different makes of cars. We narrowed it down to two makes and test drove the 4-door sedans and the small SUV's for both makes. The Subaru Legacy and the Forester were more impressive in style, performance and ratings; and we chose the Forester since we never owned a SUV. Our salesman, Santos Mendez, was so helpful and patient - we had loads of questions and wanted to test drive both models on the same night. We never felt rushed and were able to make our decision that night. Santos walked us through the particulars and paper work very nicely. We were happy to have him as our salesman and will recommend him to friends who might be in the market. More

Satisfied Cecil Ammons is excellent. He listens to the customers, and respects their views. He is very patient and knowledgeable. We are very satisfied and we h Cecil Ammons is excellent. He listens to the customers, and respects their views. He is very patient and knowledgeable. We are very satisfied and we highly recommended him to our friends. More

A Pleasure to Deal With I spent some time looking at Certified Pre-owned Subarus for some time. When I finally settled on the model I wanted, I contacted Heritage Subaru of O I spent some time looking at Certified Pre-owned Subarus for some time. When I finally settled on the model I wanted, I contacted Heritage Subaru of Owings Mills to schedule a test drive. I was immediately greater by Tim Williams. He answered all my questions and helped me through the buying process. Quick, painless and easy. Heritage has earned my business for years to come. More

Wonderful experience Best car buying experience anyon could ask for starting with the sales team (Santos Mendez) worked hard from the moment I talked to him on the phone u Best car buying experience anyon could ask for starting with the sales team (Santos Mendez) worked hard from the moment I talked to him on the phone until I pulled off the lot in my new car. This work ethic was shown by everyone in my process while there. Everyone was delightful to speak with to include others not even working on my deal. Santos himself was awesome and prompt took care of everything and made this not only the best car buying experience I have done but also ever seen done. I would recommend this dealership to anyone in the market for a new car. More

Great Service Department Well I screwed up and made a service appointment at the wrong dealership, but when I called Heritage they were glad to work me into their schedule the Well I screwed up and made a service appointment at the wrong dealership, but when I called Heritage they were glad to work me into their schedule the same day, same time, same service. Now that is what I call SERVICE. I will continue to use Heritage and recommend them all my friends. Kudos to Frank Higgs for all his help and understanding. More

Excellent Experience at Heritage Subaru I had an excellent sales experience at Heritage Subaru. Santos Mendez worked tirelessly to find exactly what I wanted with the budget I came in with. I had an excellent sales experience at Heritage Subaru. Santos Mendez worked tirelessly to find exactly what I wanted with the budget I came in with. Although Heritage did not have the car I wanted on their lot, Santos worked very hard to secure the model and bring it to their lot. The process went very quickly and I was in an out within a few hours. I would highly recommend this dealership to anyone in the market for a new (or used) car. These guys work very hard to EARN your business. More

New car Purchase I felt no pressure at the dealership during the time spent in discussing the purchase of my new car. The salesman Bill Lemen was extremely knowledgea I felt no pressure at the dealership during the time spent in discussing the purchase of my new car. The salesman Bill Lemen was extremely knowledgeable and helpful when answering any questions I had. There was no hard sell, the atmosphere was very comfortable and I am extremely happy with the Legacy. More

Santos is awesome Pleasant first time experience. Came in with a specific budget and the dealer showed exactly the car I was looking for. Would refer this dealership to Pleasant first time experience. Came in with a specific budget and the dealer showed exactly the car I was looking for. Would refer this dealership to anyone looking for subarus. More