Heritage Subaru Owings Mills

I purchased a car in 2011 from this dealer, a 2005 Subaru Legacy GT. The car was advertised as Excelent Condition, it only had 60,000 miles on it. I was able to have them include the 60,000 major service whe Legacy GT. The car was advertised as Excelent Condition, it only had 60,000 miles on it. I was able to have them include the 60,000 major service when I bought the car so that along with the overall apearance and their description of all the checks and conditioning made me feel confident that I was purchasing a Car that would serve me well for some time. After my first 3 months the CV boots started to leak, I was stable for a few months and then I start having problems with stalling and random noises that cant be reproduced. After my first year with about 12,000 miles my water pump started leeking and they found some other things that were not covered under their waranty. My random noise stopped after the water pump was replaced along with pipes and hoses that were just fine a few months before and when the 60,000 mile service was perfomed. Buyer beware, if you fall in love with a car at this dealership take it somewhere else for a full inspection before you buy. The Elite Pluss warranty should be renamed to the Nickel and Dime waranty as when you but it you hear one thing and when you use it you hear another. There are plenty of places that sell used cars and who seem more intrested in relitivly trouble free ownership for their used car customers. More

I shopped pretty comprehensively around the DC metro region and found Heritage Subaru/VW to outpace the other dealerships by far in terms of inviting environment, knowledgeable staff, low pressure, and region and found Heritage Subaru/VW to outpace the other dealerships by far in terms of inviting environment, knowledgeable staff, low pressure, and attitude towards customers. First off, my email correspondence with Bob Fisher was so cordial that I rented a car and drove all the way to Owings Mill for test drives. When I arrived, repeat customers of his had dropped by and were considering purchasing another vehicle through him -- which is a testimonial right there. Bob was patient as I drove three very different cars, and he was very relaxed yet attentive throughout the whole process. As I had done my research and test-driven cars before that, I debated purchasing that day, but Bob himself advised that I go home and sleep on the matter. I appreciated that, while he respected my ability to make a good decision, he could sense my hesitancy. When I decided to make the purchase, Bob himself drove down to DC to pick me up and drove me to the dealership. That car ride to Owings Mill proved enormously enjoyable and I felt great knowing that my purchase was supporting a quality individual. Bob took a great deal of time before I left the dealership to review various features of the vehicle -- even walking me through the set up for the hands free cell phone connection and its associated functions. A few days later, he contacted me to see if he could provide assistance to any issues or questions I may have. I have been happy with my vehicle purchase, and I enjoyed working with Mr. Fisher. I would *highly* recommend Bob Fisher to anyone interested in purchasing a vehicle. As to service, I have only been up once for the 90 day check-in but I was really pleased with my interaction with the service managers during the check-in. Importantly, I talked to the service managers before I bought the car and before I considered any maintenance packages and I appreciated the full answers I received to my questions. One gentleman actually worked up for me all the anticipated costs of the recommended maintenance schedule so I could decide whether I thought a maintenance package was worth the investment. While the distance can be a bit inconvenient, I feel the drive is well worth the treatment I receive and the attention my car receives. I much prefer Heritage to any of the DC area Subaru dealerships I visited. More

I had a terrific experience at Heritage Subaru. Besides the car being super, the service I received from Bob Fisher was excellent. He was personable and helpful and answered all my questions. I felt like h the car being super, the service I received from Bob Fisher was excellent. He was personable and helpful and answered all my questions. I felt like he was in my corner. To make it easier for me he even picked me up at home and drove me to the dealership on the day I was to pick up my new car. I highly recommend Heritage Subaru in Owings Mills and Bob Fisher. More

We had a great experience purchasing a Subaru Forester from Bob Fisher. Bob (and all the employees) were so friendly and helpful. Bob has kept in contact with us since the purchase (a year ago) to make from Bob Fisher. Bob (and all the employees) were so friendly and helpful. Bob has kept in contact with us since the purchase (a year ago) to make sure we're satisfied with the vehicle. When I'm ready for a new car, Heritage Subaru will be my first (and probably only) destination! More

I bought my first Subaru from Heritage and Robert was my salesperson. I have owned the car for a year, during the year I have received several emails from Robert asking how things were and if I needed any salesperson. I have owned the car for a year, during the year I have received several emails from Robert asking how things were and if I needed any assistance. I even got an anniversary 'card' from Robert. He just cares about his clients, he seems interested in keeping in contact even though we have bought a Subaru, who knows maybe I'll get my wife one. But I recommend Robert to my friends when we talk cars and Subaru. Of course Robert is the first person that you meet in the Heritage 'experience' you meet the service and parts people as you need them. Service has been good (only oil changes so far) and parts...well I did get some goodies for the Subaru. So sales to service to parts all have been good to excellent experiences. More

Yes, I worked with Bob Fisher and had a really good experience in purchasing from him. He didn’t give me any run around and I came back a few times to think things through. He never applied any pressur experience in purchasing from him. He didn’t give me any run around and I came back a few times to think things through. He never applied any pressure tactics, and that was very nice. He seemed very honest about a few things regarding their buy process, any other cost associated with the purchase, etc. I had done my research and got a deal that I felt was honest. In the end at closing of the sale I did have a major issue with a finance manager there - he was supposedly “new” and, I actually asked the guy in small talk and he said he just started so he was really new. He tried to charge me 200$ add on for security etching on the windows, which actually were not on the vehicle. At that moment I was sure, the car was brought in from another dealer. At the signing, I complained but it was basically done deal by then, in hindsight you don’t have to accept anything you don’t ask for, but he new I was vulnerable and just wanted to get out of there, this guy had claimed it was on the vehicle already and had to pay. So I was exhausted by then I just dealt with it. But it was going to ruin the experience there at that moment, for just $200 bucks. I then walked out to the car and Bob was out there and I saw them putting the etching on. I told Bob what just happened, I didn’t want it on and guy basically just had lied to me. Guess the finance guy needed to meet a quota on add-ons! BUT here the story turns, Bob honestly looked shocked when I told him the story. He said he help out and that wasn’t right, nor is that how they do business there. The next morning he called said he talked to his boss and got me a full refund on that and again apologized. He said since this "finance" guy is no longer with them. So I think that showed his character - he really did take care of me and my family and knew we were looking to build long term relationships. Your name is of the most value in the end, especially in sales and he knew that... Even with that little mishap I would still go back. Great cars too! More