Heritage Subaru Owings Mills

Joel was a great salesman and a pleasure to do business with. He was patient and very thorough during our process of buying a new car. He was very knowledgable and he found the right vehicle for us. He rec with. He was patient and very thorough during our process of buying a new car. He was very knowledgable and he found the right vehicle for us. He recommended the Subaru Outback, because it it was a perfect fit for our needs. We fell in love with it immediately and we're very happy we bought it. I would recommend him to all of our family and friends. More

Took my 2007 Forrester in for routine service. The safety inspection indicated that I needed front brakes - no complaints at 42,500 miles. I asked Harry "how long will it take" - About 90 minutes wa safety inspection indicated that I needed front brakes - no complaints at 42,500 miles. I asked Harry "how long will it take" - About 90 minutes was the answer. 80 minutes later Harry came into the waiting room to let me know that my car was finished. Heritage has a nice waiting room with TV and High Speed Internet - complimentary coffee (which is like dishwater) and sodas. Fortunately there's a Starbucks a block away - an easy walk. More

The salesman was very responsive to my request for a specific model and worked with me to complete the deal. The price was as advertised and the transaction was done quickly and professionally. I would specific model and worked with me to complete the deal. The price was as advertised and the transaction was done quickly and professionally. I would not hesitate to go back, if I needed another car. More

We had been looking for a used SUV for a few weeks and as soon as we got to MileOne in Owings Mills, we were greeted by Stockton Worden, a sales consultant who was more than happy to work with us and to nego soon as we got to MileOne in Owings Mills, we were greeted by Stockton Worden, a sales consultant who was more than happy to work with us and to negotiate with us. After our time with him, we were sent to Gordon James, the business manager for final paperwork and financing and we enjoyed laughs, casual talk, and of course business. I think we all have our guard up when we go to buy a car, but they made it as pressureless as possible. I learned that it is important to research a particular car beforehand because the marked price at the dealership is not always the same price they list on their website. All in all, without wanting to complain about the small stuff, I appreciate their hard work and kindness towards a couple who just wanted a reliable family car for our new baby! More

As a business man, it's easy to separate emotions from intrinsict value. But when you come away with a great deal because of the actions of one sales person, then it makes you appreciate his/her efforts. intrinsict value. But when you come away with a great deal because of the actions of one sales person, then it makes you appreciate his/her efforts. Patrick Carney did an outstanding job in getting that car sold for that dealership. Obviously the manager (Jay) backing his sales person should not go unnoticed either. More

I stopped in Heritage one day just to look at Foresters but they didnt have any in a manual transmission. I also wasnt quite ready to buy. The sales people were very easy going about not pushing me into but they didnt have any in a manual transmission. I also wasnt quite ready to buy. The sales people were very easy going about not pushing me into a sale i wasnt ready for, but took the time to show me everything i wanted to know about Outbacks and Foresters. A week ago i stopped in to see by chance if a 5 speed came in. One happened to have arrived that morning. It was just what i was looking for: Subaru Forester, Premium package, all weather package, light gray interior and of course 5 speed! Silvio (aka Doc) was very accomidating in showing me the vehicle and they even let me test drive it on the lot because i cant drive on the road with the restricted liscense i unforetunetly have. Doc even drove it for me to my work lot. Since purchasing it Doc has followed up as he promised to make sure everything is ok with the vehicle. He found out for me how to turn off the beeping from locking and unlocking the doors. Overall- everyone i worked with or talked to at Heritage Subaru has been very. More

Dealer worked with me to get a vehicle that fits my budget. When doing the test drive, the sales consultant drove the car to show me the features of the vehicles and allowed me to test drive myself als budget. When doing the test drive, the sales consultant drove the car to show me the features of the vehicles and allowed me to test drive myself also. Sales consultant was very patient and was not pushy i forcing me to buy a car. Overall great experience. Would shop there again and i am very happy with my 2011 Subaru outback More

This was my first time buying a new car and it could not have gone better! Everyone was very friendly and professional and I didn't get the "high pressure" treatment, which I had been dreading. I got a grea have gone better! Everyone was very friendly and professional and I didn't get the "high pressure" treatment, which I had been dreading. I got a great price and an even better interest rate. The manager also went out of his way to call me on Monday and follow upon some aspects of the sale. And they had the exact vehicle I wanted! Overall a very good experience and I LOVE my new Forester. I will definitely recommend this dealership to my friends and family. More

This is our second new Subaru from Heritage; Bob helped us figure out which model Outback we wanted and allowed us make decisions in our own time. The low pressure nature of the sale was very much appreci us figure out which model Outback we wanted and allowed us make decisions in our own time. The low pressure nature of the sale was very much appreciated. Additionally, the speed and ease of the financing process was unprecedented. The Heritage agent had everything ready to go when we arrived and I think it may have taken 30 minutes at most of complete everything. More

Used Consumer Reports Buying Service for buying a 2011 Subaru Outback. Received bids from 3 different Subaru dealers in the area. However, Greg from Heritage Subaru was the person who responded first el Subaru Outback. Received bids from 3 different Subaru dealers in the area. However, Greg from Heritage Subaru was the person who responded first electronically and was the only one who actually followed up with a telephone call. Neither of his contacts were "pushy," but it did indicate to me that he had a serious interest in trying to work with me. We set up an appointment and I appreciated his non-pushy manner in person. He was thorough in his presentation of the features of the Outback during the test drive and since Heritage didn't have an Outback with the options I wanted in stock, he placed a factory order for me. The final price they offered was actually less than the Consumer Reports price. Three weeks later, the Outback was delivered and ready for me. Greg even went one step further by picking me up and giving me a lift to Heritage (in lieu of my taking a cab since I wasn't going to do a trade-in). After the sale, I also appreciated the fact that Gregg followed up with me to ensure that the Bluetooth connection was working properly as well as the connection for the satellite radio (they were). I also want to express my satisfaction with the "non-pushy" manner and professionalism of Karen in Heritage's finance department. With both Greg and Karen, I felt I was treated with courtesy, respect, and with a professional manner. My experiences with them were totally without the kind of pressure and discomfort that is often associated with a car buying experience. They were a pleasure to do business with. Based on my experience, I would highly recommend Heritage for purchasing a Subaru. More