Heritage Subaru Owings Mills

Erik addressed my questions online rapidly and made our purchase effortless. I have never imagined a simpler process for car buying! Everyone we encountered at the dealership was friendly, helpful, and d purchase effortless. I have never imagined a simpler process for car buying! Everyone we encountered at the dealership was friendly, helpful, and dedicated to helping us achieve our goals. I would highly recommend this dealership, and particularly Erik Stafford's online services to anyone. More

Friendly, helpful and honest - this was our second experience with Heritage Subaru and we were pleased again. We now have 2 Outbacks 2006 and 2010! Although we are happy with your sales, we hope to k experience with Heritage Subaru and we were pleased again. We now have 2 Outbacks 2006 and 2010! Although we are happy with your sales, we hope to keep both vehicles for a LONG time! We hope your service department is as awesome as your sales department! Thank you for making our car purchase more pleasurable than we ever anticipated! More

I had a very positive experience a this dealership. Harvey was very helpful and listened to what we needed. He did not make us feel under pressure. This was by far the best car buying experience we'v Harvey was very helpful and listened to what we needed. He did not make us feel under pressure. This was by far the best car buying experience we've had. Thank you for all the help. We will refer you to friends. More

I had to buy a new car abruptly because mine was totalled in an accident. It was a very disruptive and stressful time for me; managing all the details with insurance companies, etc. I had driven an Impre in an accident. It was a very disruptive and stressful time for me; managing all the details with insurance companies, etc. I had driven an Impreza in the 90's, a Forester after that, and I was driving my husband's Legacy while I decided on a new car. I went back to Subaru for this purchase just to make sure I'd get something I was familiar with and reliable. But what to buy? Pat was patient and extremely knowledgeable about the differences between the used '08 Forester I was considering compared to the new '10 Impreza. He is an encyclopedia! I did eventually select the 2010 Impreza and I have been so happy with it. And the calm, no pressure approach at Heritage was just the thing to put me in a better frame of mind. It brought resolution to this unpleasant car accident situation. One small thing- I originally planned to pay cash so I didn't research financing before I went in. At the last minute, I decided to put down 50% and finance the rest. I do feel I bought more extended warranty than I meant to just becuase I was vulnerable to the sales pitch. I sorta regretted that the next day, but. Oh Well! Whatever. Who knows, maybe I will be glad i did it. It is expensive though. More

Greetings, Harvey was great; he was very patient while Greetings, Harvey was great; he was very patient while I was deciding over the last 4 months about purchasing a new car. The Finance people were gr Greetings, Harvey was great; he was very patient while I was deciding over the last 4 months about purchasing a new car. The Finance people were great also. I was able to complete the entire process (trade-in; test drive; finance; drive off lo with the new car) in about 2.5 hours. Everyone at the dealership was very friendly; I felt un-pressured and comfortable while I was there. This was my second time purchasing a new car at Heritage, and the experience I had the first time is the reason I came back this time. In addition, I had my old car serviced at Heritage for the past 10 years. I will definitely recommend Heritage to family and friends as I have in the past. More

I highly recommend working with Bob Fisher at Heritage Subaru. Bob was low-key, responsive, and no-nonsense. He put together an excellent price on the Subaru Forester we wanted, and then worked steadily w Subaru. Bob was low-key, responsive, and no-nonsense. He put together an excellent price on the Subaru Forester we wanted, and then worked steadily with us to make the deal happen. The biggest surprise was what happened after the deal was concluded. Bob spent about half an hour with me in the Forester, explaining all of the car's features and helping install a few of the extra parts we'd bought. I've never had the experience of a sales associate taking the time to do that before, and it made a strong positive impression. Buying a car, even from a good dealership, is still a time-consuming, paperwork-intensive, tedious, and somewhat stressful process at times. It helps a lot to have a cool professional like Bob to help you through it. Thank you, Bob! More

Mr. Fisher made my purchase experience easy, pleasant and very relaxed. I never felt pressured and he helped me in making an informed choice. He was knowledgeble, tryied to accomodate my needs and did not t very relaxed. I never felt pressured and he helped me in making an informed choice. He was knowledgeble, tryied to accomodate my needs and did not try to sell me what I was nto asking for. Big thumbs up! More

I had spent a few weeks looking for a new car; I had not really considered Subaru but decided to stop in and take a look. I was quickly welcomed by the sales people who made me feel comfortable as my 3 yea really considered Subaru but decided to stop in and take a look. I was quickly welcomed by the sales people who made me feel comfortable as my 3 year old ran from car to car. The staff was friendly and responsive; and most important to me, they understood my time constraints. On the day I decided to purchase, they installed my satellite radio and prepped the car for a same day delivery. I was very happy with the experience and would defiantly consider another car from Heritage in the future. I have also decided to get my mantance from them, based primarily on the quality of service I received in sales. More

I was worried about going into the dealership, as many times the salesmen are pushy and annoying, but Mr. Penn was not this way. Although I had done my research and was pretty set on the type of car I wan times the salesmen are pushy and annoying, but Mr. Penn was not this way. Although I had done my research and was pretty set on the type of car I wanted, he was helpful with the questions I did have. He worked with my father to lower the price until it was satisfactory, and he made the buying process quicker than usual and painless. Norm did a great job, and he was friendly and complimentary of my father. More

I was worried about going into the dealership, as many times the salesmen are pushy and annoying, but Mr. Penn was not this way. Although I had done my research and was pretty set on the type of car I wan times the salesmen are pushy and annoying, but Mr. Penn was not this way. Although I had done my research and was pretty set on the type of car I wanted, he was helpful with the questions I did have. He worked with my father to lower the price until it was satisfactory, and he made the buying process quicker than usual and painless. Norm did a great job, and he was friendly and complimentary of my father. More