Heritage Subaru Owings Mills

I was worried about going into the dealership, as many times the salesmen are pushy and annoying, but Mr. Penn was not this way. Although I had done my research and was pretty set on the type of car I wan times the salesmen are pushy and annoying, but Mr. Penn was not this way. Although I had done my research and was pretty set on the type of car I wanted, he was helpful with the questions I did have. He worked with my father to lower the price until it was satisfactory, and he made the buying process quicker than usual and painless. Norm did a great job, and he was friendly and complimentary of my father. More

I had spent a few weeks looking for a new car; I had not really considered Subaru but decided to stop in and take a look. I was quickly welcomed by the sales people who made me feel comfortable as my 3 yea really considered Subaru but decided to stop in and take a look. I was quickly welcomed by the sales people who made me feel comfortable as my 3 year old ran from car to car. The staff was friendly and responsive; and most important to me, they understood my time constraints. On the day I decided to purchase, they installed my satellite radio and prepped the car for a same day delivery. I was very happy with the experience and would defiantly consider another car from Heritage in the future. I have also decided to get my mantance from them, based primarily on the quality of service I received in sales. More

I used the internet to locate a dealership that was interested in working with me for my purchase of a Subaru Outback. Bob Fisher contacted me to arrange a convenient time to meet and discuss my requir interested in working with me for my purchase of a Subaru Outback. Bob Fisher contacted me to arrange a convenient time to meet and discuss my requirements. I feel he was willing to work with me without pressuring me and I think I bought the car at a good price. Bob was and still is available to answer any questions I have about the Outback. More

My new 2010 Outback is the 6th Subaru our family has bought from Joel Becker. This is the 2d for me. The first in 1998. One for my wife in 2000. For my 3 children beginning in 1996. He is honest, stra bought from Joel Becker. This is the 2d for me. The first in 1998. One for my wife in 2000. For my 3 children beginning in 1996. He is honest, straight-forward. I am certain that we will be back to buy another one. More

Great experience due to friendliness and help on behalf of the sales person. I enjoyed the flexibility between how much money I was willing to spend and car characteristics. Choice of cars in Legacy line-u of the sales person. I enjoyed the flexibility between how much money I was willing to spend and car characteristics. Choice of cars in Legacy line-up was great. I also enjoyed how fast the service was to complete the transaction. More

I shopped at several dealerships in the Owings Mills area looking for a new car. I found Joel Becker at Heritage Subaru to be very honest and easy to work with. He explained options clearly but didn't become looking for a new car. I found Joel Becker at Heritage Subaru to be very honest and easy to work with. He explained options clearly but didn't become overbearing. I have owned 2 Subaru cars in the past and am sure that I will be as pleased with this one also. More

I am 53 years old and I have purchased many vehicles over my lifetime. This was the best experience I have had by far. I did not feel hasseled and the salesman Bob Fisher was very courteous and knowledgeab my lifetime. This was the best experience I have had by far. I did not feel hasseled and the salesman Bob Fisher was very courteous and knowledgeable of the product. I did not feel pressued and I was able to think straight and make the right choice of vehicle for the right price. More

Second time within a year bought new Subaru Forester -- first for daughter than my husband and me. Would go back if need third one. Everything was handled in a timely manner; everyone was relaxed and th first for daughter than my husband and me. Would go back if need third one. Everything was handled in a timely manner; everyone was relaxed and the sale went very easily. We have recommended the dealership to several friends. More

It was a pleasure working with Bob Fisher during the process. He not only was professional, but he was very knowledgeable, and easy too talk to. He made me feel comfortable being there. I am very happy process. He not only was professional, but he was very knowledgeable, and easy too talk to. He made me feel comfortable being there. I am very happy with my Subaru Forester. I hope it gives me years of pleasure. I would also like to thank Jay for his help and prompt answers to my questions. More

We worked with Bob Fisher on the purchase of a 2010 Subaru Outback. From our first test drive through the purchase, he was so helpful, knowledgable and friendly. He heard what we wanted in a car and Subaru Outback. From our first test drive through the purchase, he was so helpful, knowledgable and friendly. He heard what we wanted in a car and showed us how Subaru fit those needs. He not only knew his own cars, but also the benefits of a Subaru over the other brands we were considering. His knowledge helped us make our ultimate decision on the Outback. Working with him through the decision on Subaru, the Outback and all of the options was easy with his help along the way. He respected our timeline for making the decision as well as our needs in the new car and he steered us to the right fit. We love our new Subaru. It has all of the driving and safety features that we need/ want. I would DEFINITELY recommend Bob Fisher and Heritage Subaru. He helped make the car buying experience pleasant. Thanks!! More