Heritage Toyota Catonsville - Service Center

My husband and I shopped around before servicing our 2004 Toyota Sienna, as we are untrusting of dealerships. My mom suggested Russel, and we were very pleased. Karen Farina, Service Operations Manager, Toyota Sienna, as we are untrusting of dealerships. My mom suggested Russel, and we were very pleased. Karen Farina, Service Operations Manager, was very knowledgeable and assisted me in deciding which service would be best for my van and fit my budget. She stayed late to make sure the van was set up and ready to be worked on the next day. Kysha followed up with the all work. Service was prompt and we were consulted with prior to any extra work. Best of all, they kept us in our budget with no surprises. They must treat their employees well, as they were friendly and appeared happy at their jobs. That says a lot about a car dealership More

We looked into several dealerships for service on our 2004 Toyota Sienna. We brought it to 2 independent mechanics first, as we generally do not trust dealerships for service. We were pleasantly surprise 2004 Toyota Sienna. We brought it to 2 independent mechanics first, as we generally do not trust dealerships for service. We were pleasantly surprised with the friendliness and service at Russel Toyota. The employees must be treated well, beacuse they appear happy. Karen Farina, Service Operations Manager, was very knowledgeable and outlined all our options along with her recommendations to keep within our budget. We arrived late and she did not rush us. She even offered to look up recalls that may need servicing while our van was in. She obviously takes pride in the work and cutomer service offered at Russel Toyota. Kysha, our service advisor, had excellent follow through and saw to it that all the work was completed in a timely manner. They even had our car washed without us asking. We will definitely be back. More