Heritage Toyota Catonsville

Appreciate for Excellent service. Thanks for Mr Nooman for the best service. Highly recommend. I would love to see him again Thanks for Mr Nooman for the best service. Highly recommend. I would love to see him again More

Went to Heritage Toyota Catonsville on March 10 for service on my Camry, which included the backup camera not working properly. When the work was done, I drove to Walmart to do some shopping. When I service on my Camry, which included the backup camera not working properly. When the work was done, I drove to Walmart to do some shopping. When I backed out of the parking space, I discovered that the backup camera was not working properly. So, I drove back to the service department and was told that I could leave my car or bring it back the next day (March 11). I chose to bring it back the next day where I was told that they found the problem with the backup camera--a wobbly driver's side mirror. I was given a shocking estimate to fix the problem, but I told them I would think about it. Now, when I drove to the service department on March 10, I had no wobbly mirror; drove out of the service department that day, no wobbly mirror. When I drove back to the service department on March 11, I had no wobbly mirror. When I drove home from the service department, I had a WOBBLY mirror! What does that tell you. In the meantime, I have talked with Chuck McMurray, Service Advisor, trying to find out how this mirror became wobbly while at the service department. He said that he would be in touch with me. When I didn't hear from him, I called him and he indicated that he was still working on it. A second call resulted in me leaving a message for him to call me. I didn't get a response to that call. Subsequently, I learned he was out of the office for two weeks. I took my car back on April 3 and had them fix the driver's side mirror which solved the backup camera problem. I have been a customer of this dealership for over 25+ years. I have bought three Camrys there and have always taken my car to their service department. I will never again take my Camry to the Heritage Toyota Catonsville service department. They have really disappointed me. Linda McDaniel More

Heritage Toyota , Ron Filling, and Brittany Alexander has taken care of my vehicles for many years.. The service department has always been professional and explained the process of the repair and cost. Ron taken care of my vehicles for many years.. The service department has always been professional and explained the process of the repair and cost. Ron and Brittany are always visible and approachable. They treat you like family. More

Lauren Leonard is a rockstar! Had a frustrating experience with Toyotas national call in center for scheduling but was fortunately transferred to Lauren and she changed my whole Had a frustrating experience with Toyotas national call in center for scheduling but was fortunately transferred to Lauren and she changed my whole experience from frustrating to fantastic! It was apparent how much she cared about giving me GREAT service from the second we began our interaction. She got me scheduled, serviced my RAV4 with professionalism and got me in and out with great efficiency. Loved my Toyota service experience all because of Lauren! You can see how much she cares in her job. Thank you Lauren!! More

Extremely slow and incompetent service. Every time I’ve come I’ve had to wait for hours on end past my scheduled appointment time while my car sits parked in the lot with no one working on Every time I’ve come I’ve had to wait for hours on end past my scheduled appointment time while my car sits parked in the lot with no one working on it. More

Brittany Alexander ! Goes above and beyond ! I highly recommend this dealership for all your needs! Goes above and beyond ! I highly recommend this dealership for all your needs! More

Alexandra was knowledgeable and helpful in handling our car rental. She was responsive and easy to work with. Thank you! car rental. She was responsive and easy to work with. Thank you! More

OMG. I have found the wortst dealership in Maryland. STAY AWAY! I brought my car in for a diagnostic test. Alerting the dealership that my battery i I have found the wortst dealership in Maryland. STAY AWAY! I brought my car in for a diagnostic test. Alerting the dealership that my battery in my electric toyota BZ4X was operating below 65% of its normal capacity. I was only getting 131 miles per day fully charged, instead of 252 miles per day estimated as it perfomed when I first leased it 13 months ago. They said they would test the car and then get back to me. The warranty is the reason I leased this new Toyota car. OMG. They came back with no answer about my battery. They try to charge me $330.44 for a diagnostic and the rental car from toyota which was supposed to be FREE. OMG, this dealership lied to me. They knew they had a real lawsuit on their hands. The manager called me to say, we don't want you to visit here anymore. We aren't going to fix your car. But we will refund your money. It has been 7 days. No refund. OMG. I am so angry. Can you trust this dealerhip? NO. I can't I am so upset I am filing charges with the Attorney General's office. Did you know you could do that when a company committs fraud? And what about my battery, I just hired a lemon law company. They are going to take this dealership and Toyota to court. For Free. Did you ever have a bad experience with Heritage Toyota of Catonsville ? You have to tell everyone to stay away. You can post on Yelp, on Yahoo, on Google Reviews and the Better Business Bureaus website. I am so pissed. I'll never lease a car from this dealership. I'll never have my car serviced here. I intend to file a personal lawsuit in small claims court in Baltimore County. This is why courts were invented. STAY AWAY. DO NOT EVER SPEND MONEY HERE. THE WORST. i WILL GET MY MONEY BACK FROM THEM THROUGH THE CREDIT CARD. But they need to learn the public will not stand for this. NO MORE Heritage Toyotal of Catonsville. SHUT THEM DOWN. THEY ARE AN EVIL COMPANY!!! More

The Toyota Grand Highlander is a very comfortable It can accommodate seven passengers, so my whole family can travel in one car. It is also quiet and comfortable. I am very happy to have purchased it . I’ve accommodate seven passengers, so my whole family can travel in one car. It is also quiet and comfortable. I am very happy to have purchased it . I’ve only had it for just over a months now but I love it so far! It is such a comfortable car and quiet ride. I like how high it sits and visibility is great. I am so happy and my family are so happy thank you James.🤗🤗 More