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Heritage Toyota Harrisburg - Service Center

Harrisburg, PA

3.9
230 Reviews

230 Reviews of Heritage Toyota Harrisburg - Service Center

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March 30, 2024

I was having my vehicle serviced and decided to stop by the sales department to ask a few question about the new Supras. I must say Nick is very knowledgeable about his product and I’m definitely coming ba More

by Toyota86
Recommend Dealer
Yes
Employees Worked With
Nick Peguero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Heritage Toyota Harrisburg responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

February 27, 2024

Thank you for your help, and support for our best efforts to get service to dealing good with customers, again we congratulate you with best of luck, Chabi sir, More

by subba.til78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chabi Bhattarai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Heritage Toyota Harrisburg responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 17, 2024

Pinkney King was very helpful. My only problem with my buying experience here, was that the same questions were ask numerous times, which made the process longer then it needed t More

by djd6048
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pinkney King, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Heritage Toyota Harrisburg responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 23, 2023

Worst Customer Service Department ever for a Toyota Dealership. No updates provided by anyone in the Service Department. Service advisor are in rush to go home then attending their customer. More

by parable.04.humors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Chapman
September 30, 2023

Worked well with me and showed professionalism in the entire process. Happy with my car More

by jdeveney13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pinkney King, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Heritage Toyota Harrisburg responded

Hi, Congratulations on your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

September 27, 2023

My car had a trunk malfunction, and on my way to my usual dealership I pulled in to ask for help. Sebastian and NyiNyi Came to my rescue and fixed the trunk issue and didn’t charge me. I will certainly be More

by ahouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nyi Nyi Soe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian and NyiNyi
Sep 29, 2023 -

Heritage Toyota Harrisburg responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 28, 2023

Chabi was an amazing salesmen and helped me through out the entire process of buying my new car. More

by Abc23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chabi Bhattarai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordyn Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Peguero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Monuteaux, Hugo Angulo
Sep 01, 2023 -

Heritage Toyota Harrisburg responded

Hi, Congratulations on your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

August 18, 2023

Had oil n tire rotation with Toyota care. Left an oil mess underneath, no one calls back after 3 attempts to simply clean it up. Wish I could leave a better rating, but not the 1st time no More

by moxiedan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forget the name, Erin Spangler
Aug 28, 2023 -

Heritage Toyota Harrisburg responded

Thank you for sharing feedback about your experience with Heritage Toyota Harrisburg. Our goal is to meet then exceed the expectations of all customers and sincerely apologize as if appears this did not occur. We greatly appreciate you taking the time to speak with our Service Manager, Janelle Holmes, allowing us to work with you toward a resolution that makes you happy. As discussed, if you have any additional questions or concerns, please contact Janelle directly at janelle.holmes@mileone.com or 717.908.8277 so we can ensure that your next visit is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to continue working with you in the future.

July 21, 2023

Had an appointment for a regular oil change and tire rotation. Told me I needed new tires but had to come back two days later to put them on. Waited over 5 hours for them to put new tires on. More

by CHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
Jul 28, 2023 -

Heritage Toyota Harrisburg responded

Thank you for taking the time to review Heritage Toyota Harrisburg. Our goal is to meet then exceed the expectations of our customers and sincerely apologize as it appears this did not occur. Our Service Manager, Janelle Holmes, would like to better understand your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact Janelle directly at janelle.holmes@mileone.com or 717.908.8277 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

September 11, 2022

Very unprofessional, rude with my recent encounter with my car, poor communication. As a store manager Wendell used his role to be unprofessional when certain situations occur. Received an uncleaned car, More

by Jej12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Wendell Fletcher
Sep 12, 2022 -

Heritage Toyota Harrisburg responded

Thank you for taking the time to review Heritage Toyota Harrisburg. We work hard to provide all customers with an exceptional experience and we sincerely apologize as it appears this did not occur. Our General Manager, Phil Stillman, would like to discuss your comments and concerns in more detail, but has been unsuccessful in locating your contact information. At your earliest convenience, please contact Phil at pstillman@mileone.com or 717.908.8285 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Thank you again and we truly hope to speak with you soon.

Sep 12, 2022 -

Jej12 responded

Thank you for your response Phil, as this concern did very occur unfortunately. There are messages from your store manager disregarding my concern and to contact someone else at Heritage.

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