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Heritage Toyota Harrisburg - Service Center

Harrisburg, PA

3.9
230 Reviews

230 Reviews of Heritage Toyota Harrisburg - Service Center

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August 17, 2022

Great service! I was able to receive great information on the car, and I love the car we purchased! More

by Rebecca010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pinkney King, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2022 -

Heritage Toyota Harrisburg responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

January 27, 2022

I loved my experience fast and honest! I'm looking forward to my new ride! More

by Kenneynm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Drawbaugh, Bill Harral
Jan 29, 2022 -

Heritage Toyota Harrisburg responded

Hi Kenneynm, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 04, 2022

tried to schedule my first service online. Received no response. I tried calling to schedule and was told they would call me right back. No response. I tried calling again and was told to leave a message More

by thomas.westermann
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Dorman
Jan 05, 2022 -

Heritage Toyota Harrisburg responded

Hi Thomas. Thank you for taking the time to review Heritage Toyota Harrisburg. We sincerely apologize for the lack of communication you experienced with our Service Department. This is not our way of doing business, as we work hard to provide our customers with an exceptional experience. Our Service Manager, James Mottershead, has attempted to contact you to address your concerns, but has been unsuccessful in connecting with you. If you wish to further discuss the situation, please contact James directly at jmottershead@mileone.com or 717.908.8277. Again, thank you and we hope to speak with you soon.

Jan 06, 2022 -

thomas.westermann responded

Someone with the name Del, claiming to be the service manager tried, but no one with the name James. Service department can’t even get contacting people right. Nice try. I know you want me to change my review but I can’t.

May 05, 2021

I purchased a used Nissan Rogue for my teenage daughter. The service engine light came on one day after the purchase and the diagnosis came back as the catalytic converter. Car was dropped off to have a ne More

by Vince
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Farrell
May 06, 2021 -

Heritage Toyota Harrisburg responded

Vince, thank you for sharing your feedback about your experience at Heritage Toyota Harrisburg. Your input is very important to us, as we strive to meet then exceed the expectations of all our customers. We sincerely apologize for the issues occurring with your vehicle and appreciate you taking the time to speak with our General Manager, Phil Stillman, regarding the situation. As discussed, we are glad to continue working with you to address these concerns. In the meantime, if you have any further questions, please contact Phil directly at pstillman@mileone.com or 410.363.8300 so we can ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued business. We look forward to speaking with you soon.

April 09, 2021

They were kind and very helpful. Patrick was very smart and outgoing and very easy to talk to. We bought three cars from there and every time ends up perfect. There was so much to choose from. If I was to More

by Brycebashore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Connaghan
Apr 12, 2021 -

Heritage Toyota Harrisburg responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 20, 2021

I wanted a state inspection and 75,000 mile service. I initially had issues with the completion of the 75000 mile service but after speaking to Mike Gonzalez and Service Manager, Jim Mottershead, the situ More

by acroneuria
Recommend Dealer
Yes
Employees Worked With
Mike Gonzalez, James Mottershead
Jan 25, 2021 -

Heritage Toyota Harrisburg responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2020

Jodi has helped me in the service department for about 10 years. She is always friendly, courteous and thoroughly explains my bill. She answers my questions and is a pleasure to visit when I bring my car for More

by emileey73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Irish, Alyssa Martin
Jan 16, 2021 -

Heritage Toyota Harrisburg responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review about Jodi. We hope to be of service to you again! Take care!

November 03, 2020

Jodi is always on the ball and makes the entire experience painless. Love this dealership! When I need a new car, I will definitely come here. More

by keylis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Irish
November 03, 2020

Working with Alex Lazarus and Heritage Toyota in Harrisburg was a very pleasurable experience. We received a good deal and are very happy with our purchase. My husband and I don't like playing gam More

by Linda and Rick K
Customer Service
Recommend Dealer
Yes
Employees Worked With
Alex Lazarus
October 23, 2020

I recently found myself passing through PA on my way home to MD. My check engine light went on and ultimately, I had to have my car towed to Heritage Toyota Harrisburg. I can’t begin to tell you how Jody Iri More

by jackiegaines09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Irish
Jan 29, 2021 -

Heritage Toyota Harrisburg responded

Jackie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

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