Heritage Toyota Owings Mills

I printed the internet prices of other toyota dealers from truecar.com and showed the sale men and financial officers.They said they can match other dealer's price. The internet prices already include th from truecar.com and showed the sale men and financial officers.They said they can match other dealer's price. The internet prices already include the local ad fee, destination fee and dealer discount. The rest I need to add on is the documentation fee, tag fee and tax. A few days later, they gave a outrageous number. I told them they did wrong calculation. But they kept asking me for the out-the-door price of other dealers and claimed that they did not have the detailed price of other dealers. To me, it's crystal clear since the local ad fee , the dealer discount , the destination fee are on-line information and open to everyone but they chose to say they had no clue about them. The documentation fee and tag fee are almost the same for all local toyota dealers. They said they did not have all the pieces of the puzzle.I did no see any puzzles there. More

My experience at R&H Toyota was a totally positive one and Evon Greene is primarily responsible for that. He is the perfect blend of attentiveness without being overbearing. He is a good listener who one and Evon Greene is primarily responsible for that. He is the perfect blend of attentiveness without being overbearing. He is a good listener who pays attention to the needs and opinions of the customer and thereby helps them find the car that will please them. More

Dennis did a wonderful job-- no high pressure sales and he didn't try to sell us upgrades or a car that we didn't want. He listened to us when we asked the streamline the test drive/trade in value assessme he didn't try to sell us upgrades or a car that we didn't want. He listened to us when we asked the streamline the test drive/trade in value assessment process by having our car looked at while we test drove a vehicle. For the initial test drive we were in and out of the dealership in a half an hour. We had such a good experience and they offered us such a good lease deal that we decided to lease a Corolla from them. The lease process took about 2.5 hours. The great thing about R&H is they're such a large dealership that they have license plates on premises so you don't have to drive around with a temporary tag. Patrick was our finance person and dealt with the registration, titling and lease agreement. Everything went very smoothly. I would definitely purchase or lease a car from R&H again. More

My experience in purchasing my toyota was great. The customer service I received was great when I entered through the doors of the dealership and with my salesman. Everyone was very friendly that I cam customer service I received was great when I entered through the doors of the dealership and with my salesman. Everyone was very friendly that I came in contact with while I was at the dealership. Special thanks to my salesman, Mr. Sam Papino for his overall professionalism and his customer service. Thanks to the young lady in the Finance office for her customer service in providing the necessary information I needed before my vehicle was released to me. Thank you all. More

Last Saturday, 2/19/11, I looked up their inventory on Last Saturday, 2/19/11, I looked up their inventory on their website and spotted a 2010 Prius III for sale, 0% interest for 60 months. I called got Last Saturday, 2/19/11, I looked up their inventory on their website and spotted a 2010 Prius III for sale, 0% interest for 60 months. I called got a sales assistant and he told me the car was available. I was in my car and called him on his cell phone 5 minutes from them, and told him I'd be there within 10 minutes. He said he'd have the car in front for me. 10 minutes later I went in to the dealership and asked for the assistant. I was told he'd be back in a second and when he came back he didn't even look for us (miscommunication from their front desk?). I had noticed a new face enter the dealership and go to an office so I went up to him and he said he was the assistant I had spoken to. He said that someone had the car and was doing a demo ride. We waited 30 minutes and this guy never spoke to us again. We gave up and left. Though he had my cell phone number, he never called me back, leaving me with the impression that there was no car. Does Toyota know things like this are going on at their dealerships (the same thing happened on the same day at another Toyota dealership)?? I hope not. In any case,what I did do was go to a MINI dealer the same day and buy a car. Their greetings and cooperation were impeccable (see my rating of them). More

The salesman that worked with me, dennis, was great and very helpful. I got the truck I wanted for the price that I wanted, and the used sales manager was helpful and covered an alignment for me after I ha very helpful. I got the truck I wanted for the price that I wanted, and the used sales manager was helpful and covered an alignment for me after I had the truck for a few days. Great experience and recommend this dealership for a car or truck purchase. The R & H service building is huge and very impressive for a service center. More

Evon Greene is wonderful. This is the fourth Toyota that I have purchased through Evon. Evon made a very diffult time easy and painless to purchase my new Corolla. I can't say enough good things about Evo I have purchased through Evon. Evon made a very diffult time easy and painless to purchase my new Corolla. I can't say enough good things about Evon. I tell everyone to see Evon if they are going to purchase a new Toyota. More

The minute I stepped into the dealership, I was greeted by Dennis who ended up being our salesman. He gave me information about several cars and took me for a test drive. Afterwards, I told him what I wa by Dennis who ended up being our salesman. He gave me information about several cars and took me for a test drive. Afterwards, I told him what I was looking for price wise and he gave me a quote. I shopped around to different dealerships, and was not given the same friendly service, dealt with unknowledgeable salesman, and was quoted higher prices. The more I looked, the more comfortable I felt coming back to R&H. Overall, I was very pleased with the service and I appreciated Dennis' bottom line pricing from the start. I could tell he was busy, but he always had time to deal with me, no matter what other deals he had going on. I will highly recommend Dennis and R&H to anyone I know that is looking to buy a car, and will come back to them once Im ready for my next car. Sincerely, Eric Black More

I leased a new Toyota Camry XLE was extremely satisfied with the general sales manager and sales person. The vehicle was ready upon my arrival and needed to complete some minor paperwork and meet with the with the general sales manager and sales person. The vehicle was ready upon my arrival and needed to complete some minor paperwork and meet with the finance manager who was also customer service oriented. Overall I was extremely satisfied with the level of customer service and very happy with my new vehicle. More

i went in just to look and sam, without any pressure to me, sold me a car that i am 100% satisfied with. i bought it within 30 minutes and went in with absolutely no intention of buying a car. my last car, me, sold me a car that i am 100% satisfied with. i bought it within 30 minutes and went in with absolutely no intention of buying a car. my last car, a 95 camary had just blown up.... sam is excellent and very seasoned in his work. honestly, no salesmanship, just what was necessary to make the the sale and make the customer extremely satisfied. he also has great skils in that he has called me several times to make sure i am happy. More