Heritage Volkswagen Catonsville

Quick and Easy The staff was very kind and efficient. I was in and out of the dealership in an hour with the first car I've ever leased. They were very thorough in s The staff was very kind and efficient. I was in and out of the dealership in an hour with the first car I've ever leased. They were very thorough in showing me the car's features and I discovered my car had a lot of cool capabilities that I didn't know about when I decided to buy the car More

CUSTOMER SERVICE GREAT EXPERIENCE BUY NEW CAR FROM RAFAEL REALLY RECOMMEND IT I LOVE MY GTI THANKS SO MUCH RUSSEL VW/RAFAEL GREAT CUSTOMER SERVICE YES YES.......... GREAT EXPERIENCE BUY NEW CAR FROM RAFAEL REALLY RECOMMEND IT I LOVE MY GTI THANKS SO MUCH RUSSEL VW/RAFAEL GREAT CUSTOMER SERVICE YES YES............. More

Good Experience Richie was very helpful and attentive - overall a great experience. He helped me through the purchase of my first car and made sure everything was tak Richie was very helpful and attentive - overall a great experience. He helped me through the purchase of my first car and made sure everything was taken care of quickly so I could take my car home to PA the same day. More

GOOD Man nice and good sales man, satisfy our requirement exactly. I bought 2016.5 cx-5 touring from HERB, He find everything we need. It expenses some his s nice and good sales man, satisfy our requirement exactly. I bought 2016.5 cx-5 touring from HERB, He find everything we need. It expenses some his spare time after work . I can not listen English well, but he is patient. I will recommend him to my friend. More

Thorough yet efficient! I am originally from the Midwest and I needed to lease a car for my job in Baltimore. While other dealers were less responsive working remotely, Russe I am originally from the Midwest and I needed to lease a car for my job in Baltimore. While other dealers were less responsive working remotely, Russel VW was very helpful and transparent about the options that would fit in my budget. When I came to pick up my vehicle and "seal the deal," Richie was very forthright and considerate, I was in and out the door with my new Jetta before I expected but I felt like everything that could have been explained was. Richie takes the time to follow up and make sure everything is going well, and so far it is! More

Ask for Richie We got an amazing deal here on a used Mazda. Ask for Richie, he was great to deal with, easy to talk to and got down to business when it was time to We got an amazing deal here on a used Mazda. Ask for Richie, he was great to deal with, easy to talk to and got down to business when it was time to make a deal. More

Great Experience After my old Jetta became undrivable, I was hoping to find a new Jetta that fit my price range. Richie was extremely helpful in finding me a car that After my old Jetta became undrivable, I was hoping to find a new Jetta that fit my price range. Richie was extremely helpful in finding me a car that exceeded my expectations. He went above and beyond staying 2 hours later after he was supposed to leave so I could get the car on the road. Definitely would recommend! More

Buying my first car I was in need of a car quickly after my old Jetta that was previously my moms became undrivable. My dad and I told Denny our price range and what we w I was in need of a car quickly after my old Jetta that was previously my moms became undrivable. My dad and I told Denny our price range and what we wanted in a car and he immediately showed me the 2016 Golf TSI. After that we went on a test drive and I didn't need to look at my other cars. The service was quick and everyone was more than willing to help. Overall great experience in buying my first car! More

Painless Negotiating This will be where I go first for my next car. Shopping was easy but negotiating was a breeze. Told them what I wanted to pay and that's what I paid This will be where I go first for my next car. Shopping was easy but negotiating was a breeze. Told them what I wanted to pay and that's what I paid, no hassle. they had the best prices in the area especially for a car with as many features as the one we purchased had. It was priced less then many without half the features we got. Our Salesmen was Denny Applegarth who I would wholeheartedly recommend to anyone looking for a car, new or used. Financing was quick and painless, and trading in our old Honda Civic was no problem at all. Thanks a lot! John More

Great service! richie ar russel vw is excellent. i will recommend him and russel to anyone who needs car. this is my 2nd vw and i love it. richie ar russel vw is excellent. i will recommend him and russel to anyone who needs car. this is my 2nd vw and i love it. More