Heritage Volkswagen Catonsville

Purhasing a Car. Mr. Richie Ramkelawan, was an Excellence, Friendly, Help full and Professional sales person. I understood everything I needed to do and know. He was Mr. Richie Ramkelawan, was an Excellence, Friendly, Help full and Professional sales person. I understood everything I needed to do and know. He was an Awesome Sales Person. More

A good place for a starting driver Starting as a driver? Volkswagen is the perfect place to buy your first car. Guaranteed. No doubt I'll take my first born here when it comes time for Starting as a driver? Volkswagen is the perfect place to buy your first car. Guaranteed. No doubt I'll take my first born here when it comes time for him to take the wheel. More

Great Buying Experience My sales Person was Richie R. Very pleasent to work with. Spoke with him on Friday about checking out a VW Jetta and even though there was not any on My sales Person was Richie R. Very pleasent to work with. Spoke with him on Friday about checking out a VW Jetta and even though there was not any on the lot I was Interested in, he told me where one could be found and he could have it delivered. I chose to go to the dealership with the car and test drive it there. I returned to Russel to work out number with Richie and all went well. He delivered my vehical tonight while I Was at work. Over all, I am very pleased with the service I revieved and will be returning in the future. More

Simply awesome! This was by far my best vehicle purchase experience. The staff was kind and attentive. I never felt like they were trying to upsell me or that they This was by far my best vehicle purchase experience. The staff was kind and attentive. I never felt like they were trying to upsell me or that they were trying to get me to purchase things that I didn't need/want. I walked away feeling like I'd made the right choice in dealerships and car purchase. More

Bought a Certified Pre Owned I got a CPO from Richie. They were willing to negotiate and get a good rate for my credit score and a good price for my trade in. I'm very happy with I got a CPO from Richie. They were willing to negotiate and get a good rate for my credit score and a good price for my trade in. I'm very happy with the price we came up with, so as long as the car doesn't explode in a week I'll be extremely pleased with the experience. More

Purchased New Mazda 6 Sport It was a great experience. The service that we received was top notch without being pushy. The price on the new car was also great. I'm enjoying the c It was a great experience. The service that we received was top notch without being pushy. The price on the new car was also great. I'm enjoying the car very much. More

Great Service Richie is exceptional will work with you to get the best deal possible . Armondo the manager was great made you feel welcomed. I would recommend Richi Richie is exceptional will work with you to get the best deal possible . Armondo the manager was great made you feel welcomed. I would recommend Richie and staff to anyone who is in search of a vehicle. More

Excellent Customer Service Came by with a friend to test drive a vehicle. Spoke on the phone with Richie Ramkelawan who greeted us at the door when we arrived and walked us st Came by with a friend to test drive a vehicle. Spoke on the phone with Richie Ramkelawan who greeted us at the door when we arrived and walked us step by step through each stage of the process. Was a great experience all the way through. We had to wait a bit to have the vehicle transferred from another location, but Richie checked in with us to update every ten minutes or so. Would return! More

Great Expectations I had my eye on a vehicle. I had a price in mind. I had a trade in that I wanted a certain amount for. Nobody was coming even close. Enter Richie ( I had my eye on a vehicle. I had a price in mind. I had a trade in that I wanted a certain amount for. Nobody was coming even close. Enter Richie (on his own time, mind you) and the nice folks at Russel VW. Polite, collected, knowledgeable, straightforward and fair. I can't say enough about my experience, or the service Richie and his team offered me. I was greeted with a bottle of water and smiles all around. I got a great deal on my new (to me) car, they gave me a fair trade on my old truck, and they even beat the best rate that I could find shopping around online for loans. Easiest and best car buying experience I've ever had, by far. I'll gladly come back for any further car purchases as well as recommend Richie (and anyone else here, if he's any indication of the team) to anyone who is in the market for a great deal. More

Low pressure environment I bought a used pickup truck from Russel. Everything was simple. There was no element of high pressure. I felt that everyone I interacted with was pol I bought a used pickup truck from Russel. Everything was simple. There was no element of high pressure. I felt that everyone I interacted with was polite and genuine -- not your typical shifty salesman. I got a fair price and a great apr. More