Heritage Volkswagen Catonsville

Denny is AWESOME! I have been visiting Russel VW for a little over two years now after I met salesman Denny Applegarth. He took me on one of my first test drives ever a I have been visiting Russel VW for a little over two years now after I met salesman Denny Applegarth. He took me on one of my first test drives ever and was very kind. Denny is a happy-go-lucky guy that is honestly there to help the customer feel comfortable and find the vehicle that fits as well as suits their needs. I was very specific with my requirements for my perfect, certified pre-owned vehicle, and Denny was very helpful throughout the process until I finally found it. Each time I visited the dealership, I felt totally at ease because of Denny and the rest of the staff, which is laid back. I never felt like I was being hassled or pressured in any way, which is a welcomed sense of relief in comparison to other dealerships I have been to. In closing, Denny Applegarth is a wonderful salesman that I trust wholeheartedly and plan to work with again in the future. Thank you Denny and the Russel VW family for helping me purchase my first ever vehicle! More

Great Experience I was helped by Denny and he was great! Extremely helpful and customer service was top notch! I was on a tight deadline with my current lease coming t I was helped by Denny and he was great! Extremely helpful and customer service was top notch! I was on a tight deadline with my current lease coming to an end and Denny and team made the process extremely easy and enjoyable. More

Jetta TSI My boyfriend and I were in the market for a new car for him. He already had a nice car but didn't want to start having to put money into it. Our first My boyfriend and I were in the market for a new car for him. He already had a nice car but didn't want to start having to put money into it. Our first stop was to Carnax where he was told he could never get out of his old car wich was an Audi A5. I was already a VW owner so I happily trotted along to the Russell VW off of 40. They were nice from the minute we walked into the dealership, but things quickly got even better thanks to Richie our salesman (thanks by the way.) To make a long story short he was able to get a brand new car with warranties and gap insurance for under his current car payment even though he had negative equity and a little higher interest rate (nothing a little refinance can't change a few months down the line.) More

Best dealer ever! He is so kind and nice! I bought a 2016 Jetta for my wife's b'day present! He gave us a great deal! Thank you so much Herb! He is so kind and nice! I bought a 2016 Jetta for my wife's b'day present! He gave us a great deal! Thank you so much Herb! More

WOW Service!!! I just bought my second vehicle at Russel Volkswagen and I must say that the experience and service can only be described as "Excellence". My sales re I just bought my second vehicle at Russel Volkswagen and I must say that the experience and service can only be described as "Excellence". My sales rep Gabriel Grullon showed a great interest in catering to my every requisite while not attempting to sell me just any vehicle. The finance manager Tony Kim showed a wealth of knowledge in the finance industry while not forsaking/compromising any integrity. With the help of all the staff at Russel Volkswagen I was able to drive away with a brand new shiny dream car, the vehicle has met all my expectation and beyond. I truly cannot say enough to describe how grateful I am to have an extended family at Russel Volkswagen, they truly represent everything a car dealership should be in terms of good virtues, knowledge, and transparency. Kudos for you Russel Volkswagen! More

Flawless customer service with superior knowledge of VW cars Mr. Herb Thomas was great in giving superior customer service with a smile. He is excellent in providing patients during the car buying experience red Mr. Herb Thomas was great in giving superior customer service with a smile. He is excellent in providing patients during the car buying experience reducing all stress to the customer. While also being mindful of the customers time, comfort and support in the car buying process. He is highly recommended to any and all VW customers.?? More

Sales Associate I want to shout out Richie and his team. I was in need of a car, after my car was totaled in an accident and Richie and his team made the buying proce I want to shout out Richie and his team. I was in need of a car, after my car was totaled in an accident and Richie and his team made the buying process so easy. I was in and out in no time! Thank you Russel Volkswagon, you know how to treat your customers right! More

Awesome experience I was helped by Richie here and my experience was top notch. I would highly recommend him and Russel Volkeswagen. If you are lol for VW, get from thes I was helped by Richie here and my experience was top notch. I would highly recommend him and Russel Volkeswagen. If you are lol for VW, get from these guys More

Decisive Was still between a couple cars and came to a decision very quickly thanks to Richie. Overall very pleased with the experience, and extremely happy wi Was still between a couple cars and came to a decision very quickly thanks to Richie. Overall very pleased with the experience, and extremely happy with my new GTI. More

Russel is awesome Very good buying experience. I usually take a bit if time to make decisions and they were very understanding of that. Ritchie was a great sales man an Very good buying experience. I usually take a bit if time to make decisions and they were very understanding of that. Ritchie was a great sales man and worked hard to get me the best deal. More