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Heritage Volkswagen Catonsville
Baltimore, MD
687 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 687 reviews
June 13, 2015
Awesome experience I thank Mr Richie Ramkelawan and Mr Kevin Steen for their great and amazing effort in assisting me for the purchase of my vehicle.Great job. I thank Mr Richie Ramkelawan and Mr Kevin Steen for their great and amazing effort in assisting me for the purchase of my vehicle.Great job. More
by Peecays68
Employees Worked With
Denny Applegarth
June 07, 2015
Excellent Service Great People!!!!! The service was wonderful as a first time car buyer the experience was very scary but the guys at Russell was very helpful answered any and eve The service was wonderful as a first time car buyer the experience was very scary but the guys at Russell was very helpful answered any and every question that I had and made me feel very comfortable, I received great deals and I would definitely recommend this place to anyone. More
by Tabby
June 03, 2015
Stuck to their word Lamar called to advise on an upgrade of my CC from a 2012 to 2015 with better rate and payment. It was done with his help and the Sales Manager James Lamar called to advise on an upgrade of my CC from a 2012 to 2015 with better rate and payment. It was done with his help and the Sales Manager James Kelly. A job well done by the whole staff. All was kind and very helpful. More
by Jones
Employees Worked With
Lamar Blakney and James Kelly
May 31, 2015
Absolutely Excellent! We had a previous experience with the general manager, Scott, in Towson, this past August. He was so easy and wonderful to work with, that when we nee We had a previous experience with the general manager, Scott, in Towson, this past August. He was so easy and wonderful to work with, that when we needed to trade in our 2004 Honda Odyssey, I emailed Scott directly. He informed me he was now at Russell/Mile One Volkswagen. My husband and I agreed we would go see him there. We worked with both Scott and Dwight, and the Finance Manager Sergei, to get our deal completed. Just like in Towson, we were just as happy with the service. Dwight was attentive and friendly, and took the time to explain the car to us. Scott of course dedicated his time and energy to get our deal done. We love our car and we got exactly what we were looking for. As before, the next time we need a car, we will only contact Scott as he makes what can be a difficult process so easy and pleasant! This dealership was great to work with, as was the staff. I do highly recommend going to this dealership. Ask for Scott and Dwight as they go out of their way to help customers. More
by pancakes
Employees Worked With
Dwight Dean, Scott Feinstein
June 11, 2014
DNOEL This was the best experience I have had with service associate since the purchase of my awesome car. Very friendly, Concerned about my comfort and This was the best experience I have had with service associate since the purchase of my awesome car. Very friendly, Concerned about my comfort and explained everything about the service performed and my upcoming service. More
by 199370
Employees Worked With
John Akers
June 10, 2014
Repeat Visits Within the last 12 months, my car has probably been serviced more than 25 times. During the visit on April 22 or 23, I had to take it in yet again to Within the last 12 months, my car has probably been serviced more than 25 times. During the visit on April 22 or 23, I had to take it in yet again to fix a noise on the passenger side front door. Supposedly it was fixed -- a week later, I took it back and mentioned to John that I could still hear that noise in the door. Something else was done, but it still didn't fix the problem. I once again scheduled an appointment for May 28th, a door panel was ordered (but for the driver's side, not the passenger side). Unfortunately, John was on vacation and Jerica took care of my vehicle. She called me to advise that the door panel was on but not secure, and they were not comfortable with me driving my car as it was. A loaner car was scheduled for me and my car was to be ready the next day, it was not. Come to find out, John had ordered the panel for the passenger door and not the driver's side front. My car was finally ready after two days on May 31st. On Monday, June 2nd, (took a vacation day from work) I took my car in again because it was still making noise. I did not schedule an appointment, I came in to have my windshield fixed (rocks had put scratches on the window and I fixed them before they spread over the entire windshield). I told John that the door still made that noise and my car was miraculously fixed that day. Just the inconvenience alone is just too much. I would like to mention that I have had my car in for service (not regular maintenance) for 73 times since purchasing my car - REALLY!!!! More
by evaline12
Employees Worked With
John Akers
June 10, 2014
Service Everything was perfect with the service from John and his crew. I was scheduled promptly and the service took less time than John estimated it would Everything was perfect with the service from John and his crew. I was scheduled promptly and the service took less time than John estimated it would take. More
by bobcat10
Employees Worked With
John Akers
May 29, 2014
Russel VW did a great job! Samantha was wonderfully helpful! Apparently, I had more than 1 recall to be fixed on my vehicle & the center completed them all in a very timely mann Samantha was wonderfully helpful! Apparently, I had more than 1 recall to be fixed on my vehicle & the center completed them all in a very timely manner; free of charge to me. My vehicle was also washed and vacuumed on top of it all!! I've owned my vehicle since April of 2012 and this was my 1st positive experience. Thank you!!! More
by Kristen0617
Employees Worked With
Samantha Hahn
May 24, 2014
Jerica and John: The Dynamic Duo This is by far my favorite VW dealership in the Baltimore area. I have taken my car to other VW dealerships (Laurel, Pasadena) and do not receive the This is by far my favorite VW dealership in the Baltimore area. I have taken my car to other VW dealerships (Laurel, Pasadena) and do not receive the same level of service and attention that I do here at Russell. I enjoy bringing my car in where I am met by professionals who quickly check me in and consult with me about my car. I would like to commend Jerica (sorry, forgot her last name) and John Akers for their exceptional customer service and consulting skills. Without asking, they always think about the little things and anticipate my questions regarding car wash, car vacuum, and calling a shuttle for me. This high level of customer service and attention to detail is why I keep bringing my car back to Russell. Thank you for a job well done! More
by skarvy
Employees Worked With
Jerica, John Akers
April 25, 2014
Service My service experiences have always been good. John Akers usually takes care of my service visits. When he has not been there everyone else has been My service experiences have always been good. John Akers usually takes care of my service visits. When he has not been there everyone else has been good. More
by macaleese
Employees Worked With
John Akers
