Heritage Volkswagen Catonsville

I had a salesmen named Mike that was outstanding. He was determined to get me the best possible deal. Everyone I met in the buying process was so friendly. When I first walked in I thought I was in for it determined to get me the best possible deal. Everyone I met in the buying process was so friendly. When I first walked in I thought I was in for it with prices like any other dealership. I was proved wrong. I received more for my car than I thought and my new car was less than I expected. I am definitely buying my next car here. More

Well, they've done it again! Jeremy Martin and his crew have eased the pain for me of yet another car accident. Everyone was friendly and supportive. I know that I could not have gotten better service a have eased the pain for me of yet another car accident. Everyone was friendly and supportive. I know that I could not have gotten better service anywhere. In fact, I want to write Subaru Headquarters about it, too and need an address. Why? If you knew how particular I was about my car, you would understand; my expectations are high. With that said, I could not find anything to fret about. I got my car back in pristine condition and I am very satisfied with the work that was done. More

The parts department went out of their way to get me the part i needed when everybody else told me it would be a week they got it for me the very next day.I appreciate the way they made what was important t part i needed when everybody else told me it would be a week they got it for me the very next day.I appreciate the way they made what was important to me a priority to get me back on the road. More

As a middle aged woman, I have owned several vehicles over my lifetime. I previously viewed the process of purchasing a new or used car with the same trepidation as a visit to the dentist. It was always over my lifetime. I previously viewed the process of purchasing a new or used car with the same trepidation as a visit to the dentist. It was always a long, drawn out and sometimes painful procedure. However, on November 4th. 2010 I visited Russel Volkswagen to take a look at a used car I found online. The wonderful customer service I received there has complately changed my outlook on car buying. From the moment Jake Lawson greeted me by name at the front door, through the paperwork process with Janelle Yoon, it was an extremely pleasant experience. I had spoken to the Sales Manager, Dwayne Butler over the phone and when I arrived the car was ready for my test drive with the sales associate, Renee Gumbs. Renee couldn't be a more pleasant and patient person. She was very helpful and eager to answer all my questions. Renee even helped me again, very patiently to return my rental car. The subaru I pirchased is everything I was looking for in a vehicle. They made the whole process go very smoothly. I am highly recommending Russel Volkswagen and the wonderful staff to all my friends and family. I sincerely wish Renee Gumbs a very Successful career with your company and I look forward to working with her in the future. Thank you for a wonderful car buying experience. Sincerely, Jeanne More

I had the best experience at Russel Volkswagen. Mr Lawson was extremely helpful and very knowledgable. I would recommend this dealership to anyone who was looking to purchase a vehicle. Not only was this dea was extremely helpful and very knowledgable. I would recommend this dealership to anyone who was looking to purchase a vehicle. Not only was this dealership very respectful but they also turned buying a car into a fun experience. More

Went in to buy a new jetta and never thought buying a car would be so easy. The y had the one I wanted and gave me a great price. I told them that I had my own financing through my credit union. Every other would be so easy. The y had the one I wanted and gave me a great price. I told them that I had my own financing through my credit union. Every other dealership told me I couldn't take the car until I brought them a check and was nasty about it. The sales manager told me it was "No problem" and sent me on my way with my new car. More

My experience with this dealership was great we get all of our service done to our vehicles at this location. They were very professional and worked toagether to make my experience exceptional. I was in ge of our service done to our vehicles at this location. They were very professional and worked toagether to make my experience exceptional. I was in getting service done on my Passatt and then I found myself browsing at new vehicles, not one time did I feel any pressure from the sales team, they were there to help me when I needed it, they did not have the vehicle on the lot that I was looking for but Dave Lawell found a vehicle for me within one business day I thought that was exceptional. Once again I will do business with you in the future and thank you for my experience. More

I went in to look at a midsized cars to replace my recently totaled accord.After shopping for a couple days i came back and did business at russel, because the way they didn't hassle me unlike some ot recently totaled accord.After shopping for a couple days i came back and did business at russel, because the way they didn't hassle me unlike some other dealers i visited during my shopping process.After a little negotiation Jake took excellent care of me and id have no problem doing business there in the future. More

All of the sudden we were in the market for a new car as one of our cars was totaled in an accident. We had a lot of decisions to make in a very short period of time. We went to several dealerships and Ru one of our cars was totaled in an accident. We had a lot of decisions to make in a very short period of time. We went to several dealerships and Russell was hands down the best choice. Dave Lawell, the Sales Manager, and Melvin Bey, the Salesman, worked together to quickly find us the car we wanted and matched the price we were willing to pay. Every effort was made to make the whole process as seamless as possible. They were professional, knowledgeable and very pleansant to deal with. Everything was handled in a timely and professional manner. The Finance Manager, Bong Lee, found us a lower financing rate than we could have gotten on our own and was very helpful in our decision over loan terms and monthly payment. We can honestly say over all the cars we have purchased, this was the most pleasant experience we have ever had. More

10 May 10 I accessed BJS Auto program via the internet, 10 May 10 I accessed BJS Auto program via the internet, and it directed me to the closest sponsor dealership, which was Russel VW. The point of cont 10 May 10 I accessed BJS Auto program via the internet, and it directed me to the closest sponsor dealership, which was Russel VW. The point of contact was "David Lawell". I called Russel VW and spoke with David and informed him of the make, model, and perks that I wanted on the car. He told me he would search and call me back. Having had a long weekend with 2 other VW dealerships, that were not able to find the Eos in the color (Eismeer blue)I wanted, I was already discouraged. David, said he would need a few minutes to check and would call me back. To my surprise he called me back in about 20 minutes, said that he had found the car and in Eismeer blue. I was in awe, being that I wanted manual transmission I knew it was a difficult task to find that. I couldn't believe it, David went over the specifications on the car, and confirmed that this was exactly what I wanted. We made an appointment for that afternoon to make a deposit. In person, David was just as pleasant as he was on the phone. He was very straight forward with me. He went over cost, fees and approximately what the final numbers would look like. This was especially important to me since I was already pre-approved through my bank. David Lawell, by far is the first salesman that made me feel comfortable, and not threatend or as if he was trying to get over on me since I am a woman. I would recommend David and Russel, in a New York minute. More