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Heritage Volkswagen Parkville

Baltimore, MD

4.6
1,515 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9215 Harford Rd

Baltimore, MD

21234

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Showing 1,515 reviews

November 11, 2017

Jen M Herb was a tremendous help in purchasing a vehicle for our daughter. Very nice,professional, and helpful in making the purchase flawless. Highly rec More

by JenM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Jan 29, 2018 -

Heritage Volkswagen Parkville responded

Thank you Jen for taking the time to review us! Heritage Volkswagen Parkville strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback Jen.

November 08, 2017

Very helpful, very committed, very friendly Our experience with Heritage Chrysler was a great one! We received excellent service with Mr. Herb Randolph. He was very committed to helping us and w More

by Debbie72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph, Steven Jakubik
Jan 25, 2018 -

Heritage Volkswagen Parkville responded

Good afternoon Debbie. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Volkswagen Parkville works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!

November 07, 2017

Awesome.experience It was an overall painless experience! Bruce was NOT pushy, thank God, personable, and very knowledgeable! Come to find out, 2 other people at my wo More

by Cherylh217
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Mrockowski, Bruce Freeman
Jan 25, 2018 -

Heritage Volkswagen Parkville responded

Hello, Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Doug Mrockowski, Bruce Freeman and the team! Thank you again for your review.

November 07, 2017

Heritage Experience Lavon was very friendly, knowledgeable and helpful. Buying a car can be a long and stressful process. Lavon made the process smooth and easy going as More

by Dana Holder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Mrockowski, Lavon Pratt
Jan 25, 2018 -

Heritage Volkswagen Parkville responded

Hello Dana. Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Doug Mrockowski, Lavon Pratt and the team! Thank you again for your review.

November 07, 2017

Effortless Purchase After purchasing three cars from Herb at Heritage in Parkville, I will never go anywhere else. Always the very best customer service and easy processe More

by Eiv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Jan 25, 2018 -

Heritage Volkswagen Parkville responded

Hello Eiv. Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Herb Randolph and the team! Thank you again for your review.

November 07, 2017

Awesome sales representative Herb is a great sales representative!!! I just purchased a 2017 Passat SE. If there are any sales award for customer service I think he should be the More

by Rbeautiful
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Jan 18, 2018 -

Heritage Volkswagen Parkville responded

Thank you for your heartfelt response. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Herb Randolph lead you to your new 2017, Volkswagen Passat and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Heritage Volkswagen Parkville. Thank you again and have a great day!

November 06, 2017

Fast and friendly service Lavon Pratt made my wife and I feel very comfortable and gave us excellent i formation about our trade in he made the hassle and headache of car buyin More

by Garry Thompson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Cardwell, Lavon Pratt
Jan 25, 2018 -

Heritage Volkswagen Parkville responded

Hello Garry. Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Jacob Cardwell and Lavon Pratt and the team! Thank you again for your review.

November 06, 2017

Service I really appreciated the service I got with Lavon. He was very personable, professional and helpful. My husband and I were really satisfied with his d More

by JaneeC.
Recommend Dealer
Yes
Employees Worked With
Lavon Pratt
Jan 22, 2018 -

Heritage Volkswagen Parkville responded

Greetings Janee! Thank you for stopping in at Heritage Volkswagen Parkville. Our customers are of the utmost importance to us, and we strive to provide the best experience possible to all that stop in. We are sincerely grateful for a positive response like yours, and we will make sure to inform our team of your kind comments. Please stop back in or call should you have any questions regarding your new vehicle, as we would love to see you again! Thank you and have a great day.

November 06, 2017

Excellent Team The sales team, finance department, and managers definitely went the extra mile to ensure I left the dealership in the car that I wanted! There were More

by Erin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lavon Pratt
Jan 22, 2018 -

Heritage Volkswagen Parkville responded

Good afternoon Erin. In response to your review, I want to take the time to thank you for praising Heritage Volkswagen Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again Erin and be sure to stop by soon!

November 06, 2017

HERB Professional and Dedicated - Tammy W. Was referred by a friend over ten years ago. Have purchased two vehicles. My son purchased his first and Herb went above and beyond. AWESOME More

by Tammy W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Jan 22, 2018 -

Heritage Volkswagen Parkville responded

Thank you so much for these kind words Tammy! We appreciate all of the feedback that is left for us but detailed and kind reviews like these really make our day! We are so pleased to hear that you had an excellent experience at Heritage Volkswagen Parkville, and we will make sure to share these kind words with Herb Randolph and our team! Let us know if you need anything in the future, and thanks again!

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