I have been waiting to be able to finally upgrade from a 2003 VW Jetta to a newer model because I fell in love with VW from the moment I bought my first one. My Mother recommended the location and speaking with Melissa since she has sold to her and my brother in previous years. Melissa was refreshing as a relatable individual, to the point, educated me on things I didn’t know before, and generally impressive. I thought to myself, she has been the most knowledgeable and resourceful salesperson I could ask to meet during the pandemic as well as this being a first experience of purchasing a vehicle of my own accord. I never thought I would be comfortable in a white car until she introduced me to the VW Jetta SE R-Line. The exterior was sleek, body style was perfect and most appealing to the standard I was searching for. The test drive had me sold. I had to explain to my Mother that I couldn’t walk away and look at any other car brands or locations. Otherwise, I would regret my decision. That having said, with the expertise, charismatic approach, and sheer determination from Melissa, her Manager, and affiliates working for us that evening - I drove away in my brand new 2020 VW with the energy of an awe-stricken child. I plan to spread this story everywhere I go and remind myself of what this dealership helped me accomplish this year. I would definitely like to continue working with the VW company.