Heritage Volkswagen Parkville

Herb is the best I was referred to him by a friend. Customer service is wonderful. I told him what I was looking for and that's what I got. Made my car buying experie I was referred to him by a friend. Customer service is wonderful. I told him what I was looking for and that's what I got. Made my car buying experience nice and smooth. More

Ed changed my car buying experience! After years of dealing with some people who seemed like their mission was to weasel me out of money, I found a VW Sportswagen at Heritage. I reached After years of dealing with some people who seemed like their mission was to weasel me out of money, I found a VW Sportswagen at Heritage. I reached out to them and Ed was extremely prompt, kind and responsive to every one of my e-mails. When I came to meet him, he was engaging and not at all pushy in the sale. He asked me about my family, my wife and my interests and needs. Ed was empathetic, which is honestly not a trait that I usually experience in car buying. He knew where we were as a family and he wanted us to get the best deal on our vehicle. On top of that, he was extremely patient with the fact that I was attempting to purchase a car while my 4 and 1/2-month-old stood on his desk and went through her daily routine. Ed made the effort and his genuineness showed throughout the thorough process of explaining the details of the vehicle. My favorite part was the Ed was apologetic as we went back and forth with the manager in the negotiation process. I feel like he saw himself in our position and wanted us to get the best choice for our family. Ed worked with me throughout the process and walked me through the steps I would experience before they happened. He was professional, informative and understanding of what it's like to spend a day at a car dealership. After the purchase, Ed was incredibly thankful for our time with him and genuine in his interactions with me. He took the time a few days later to give me a call, thank us again for our time and also to wish my wife a happy birthday. I've received auto-e-mails in the past but never a personal phone call. Ed focused on the relationship with us and for that, we discovered a dealership and sales person we trust. We will certainly return to Heritage Volkswagen and specifically Ed for our future purchases! Thank you, Ed! More

Herb Randolph Is The Best My family, my extended family and myself have been doing business with Herb for well over 5 years.He is always there to help us whether its with findi My family, my extended family and myself have been doing business with Herb for well over 5 years.He is always there to help us whether its with finding that new or used car, or even advising us on the car we already own. I have never ever in my life experienced such great service and true caring in buying a vehicle. We all know how stressful such an experience can be somehow even the paperwork was expedited. I highly recommend Herb Randolph. He is reliable he cares and he will be straight up with you!! More

tiguan Treated fairly, honestly & respectfully. Made the process easy. Was very accommodating. Gave me exactly what I asked for. The whole process was painle Treated fairly, honestly & respectfully. Made the process easy. Was very accommodating. Gave me exactly what I asked for. The whole process was painless. Walked out feeling good. More

Great buying experience I was searching for a certified VW and Herb worked really hard to make it happen, he really did a great job, great customer service and insights, max I was searching for a certified VW and Herb worked really hard to make it happen, he really did a great job, great customer service and insights, max clarity on the process and great effort to make things happen fast. Thank you! More

Excellent car buying experience Very friendly staff the got me into the car I wanted hands down best car buying experience by far i look forward to being a returning customer. Very friendly staff the got me into the car I wanted hands down best car buying experience by far i look forward to being a returning customer. More

Dan and Herb!!! Herb has been wonderful!! He went above and beyond! I will definitely recommend and come back! I love my new car!! Thank you for a wonderful experienc Herb has been wonderful!! He went above and beyond! I will definitely recommend and come back! I love my new car!! Thank you for a wonderful experience! More

Bruce Freeman Mr. Freeman, Mr. Batts, and Mr. Cardwell were extremely helpful and very professional. We saw several possible used cars with a variety of options in Mr. Freeman, Mr. Batts, and Mr. Cardwell were extremely helpful and very professional. We saw several possible used cars with a variety of options in differing price ranges. They explained each step of the process and offered advice. Thank you! More

Cheddar Fedor Herb is the man. Just purchased a second car from him, and will definitely continue to purchase cars from him. He makes it easy and finds the car that Herb is the man. Just purchased a second car from him, and will definitely continue to purchase cars from him. He makes it easy and finds the car that's perfect for me. More

Great Customer Service Rep I went to Herb twice in a binded situation. Both times he kept it honest with me , and I left with a car both times as well. While I was there with hi I went to Herb twice in a binded situation. Both times he kept it honest with me , and I left with a car both times as well. While I was there with him , he had great service , he offered me food , and beverage while I wait on the paperwork , my visit was a total of 3-4 hours which is great when car shopping More