Heritage Volkswagen Parkville

I wrote a bad review after a service rep used my service plan to “pay” for a broken sensor that was covered under warranty and then ended up costing me a yearly service. After leaving a review, I was contac plan to “pay” for a broken sensor that was covered under warranty and then ended up costing me a yearly service. After leaving a review, I was contacted by the service manager the same day to fix the situation. Dan was helpful, courteous and patient. Great service and follow up. More

Get everything in writing! When my oil sensor was faulty, the service representative used my 2-year check up on the maintained plan to “pay” for the fix. When I came back to do my actual 2-year service, I wa the service representative used my 2-year check up on the maintained plan to “pay” for the fix. When I came back to do my actual 2-year service, I was told it was already completed. The time between the 1 and 2 year was less than six months so clearly it was used incorrectly. The new service rep told me “not to worry, we will take care of you and get the next oil change for free.” When I came in for that oils change - the new rep told me that there is no note and that I had to use my 4 year change on the service plan. It is VERY clear that it was their mistake, yet I am now paying for it. Be careful - they do not honor their promises. More

My sales transaction at Heritage Volkswagen Parkville was seamless from start to finish. My sales associate, John Demartino, was knowledgeable and honest. He made the buying experience enjoyable. I did no seamless from start to finish. My sales associate, John Demartino, was knowledgeable and honest. He made the buying experience enjoyable. I did not feel pressured to make a decision, rather I am confident that I made an informed purchase. John, as well as the General Sales Manager, Gabriel Walman, went above and beyond to accommodate my needs and requests. I am certain I will be a repeat customer. More

He is very knowledgeable and easy to work with. Great guy! Would definitely recommend to a friend. guy! Would definitely recommend to a friend. More

I was so pleased with their service especially the sales director and Melvin the dreadlock guy he’s superb director and Melvin the dreadlock guy he’s superb More

Bought a remote starter to be put in My 2021 Tiguan. They gave me an appointment two weeks out. Took off work and arranged transportation to get back home when I dropped it off. When I arrived on time for my gave me an appointment two weeks out. Took off work and arranged transportation to get back home when I dropped it off. When I arrived on time for my appointment one service rep greeted me checked me in but told me I needed to wait because Tyrone made my appointment and he was on the phone. So we waited and waited then there was an awkward silence for awhile. Tyrone was on hold. He asked Tyrone if he was on hold and Tyrone put his finger up signaling us to wait. Well when he finally got off the phone he informed me that they couldn’t work on my car today. Because they were to backed up. So I asked why someone didn’t call and give me a heads up he rudely replied I just found out so how could I have called you. So no regard for time wasted and my significant others time wasted as she took add work as well to help me with this appointment. So don’t go here if you want dependable customer service. They are unreliable!!!! And kind of rude. More

Loved my experience with sales, but my temporary tags have expired without receiving my plates and no one at the dealership will help. Have left two voicemails. have expired without receiving my plates and no one at the dealership will help. Have left two voicemails. More

In terms of a total overall experience... You couldn't ask for more than you get at Heritage. They treat you with integrity, honesty and respect-no ridiculous games, tricks or secret back off conversation ask for more than you get at Heritage. They treat you with integrity, honesty and respect-no ridiculous games, tricks or secret back off conversations. They actually work hard to earn your trust and establish a mutual respect. It's a very comfortable and relaxed atmosphere. It really is a smooth and painless process...it was spread over 2 separate evenings; but the entire process from finding the exact vehicle we wanted, test driving it, discussing and finalizing the price/financing/monthly payment and then signing all required paperwork took less than 3 hours!!! They will never make you feel pressured, rushed or uncomfortable. They provide you with ALL the options, choices and possible alternatives available to you plus all the relevant information you need and then they actually just let you make the decision that works best for YOU! And when everything is finalized, both sides walk away feeling That they're satisfied with a fair deal that makes everybody happy!! They're only goal is to help you get the exact vehicle you want or need and can afford at the best, most fair price possible. The whole sales experience at most dealerships leaves both sides with a high level of frustration, a feeling that you probably didn't get a good deal and an actual dislike and distrust for each other. The minute the paperwork is signed, you feel like they dodge you don't want to see you or talk to you and couldn't care less anymore. At Heritage, It's completely different...the sale is only the start of your experience and the beginning of an ongoing relationship. Every time you go back for anything, you'll see the same familiar faces every time. And they still make you feel just as welcome and comfortable as you did the first time you walked in. Right now, Most dealerships are selling the vehicles on their lot for thousands or even tens of thousands of dollars over sticker price... but Courtney, Gabe and Brad made it very clear to us immediately that Heritage Volkswagen is NOT doing that and have no interest in doing it... And not only that, but there were still even some rebates, discounts and incentives that can be applied! I was extremely surprised by this but it also made me really respect them, especially knowing that most people right now are either drastically overpaying or not even able to get a vehicle at all. More

Great experience, Corey, Khaliq and Sales Manager Charles.. outstanding service . Thank you for your time. Charles.. outstanding service . Thank you for your time. More

Spencer & the Team at Heritage VW Parkville were personable and understanding of my needs. World-class customer service! personable and understanding of my needs. World-class customer service! More