
Heritage Volkswagen Parkville
Baltimore, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Got the job done Went to get a vehicle that I saw online but unfortunately it appeared at first I went to the wrong dealership since the vehicle wasn't at that locatio Went to get a vehicle that I saw online but unfortunately it appeared at first I went to the wrong dealership since the vehicle wasn't at that location. But helped me out and got me into the same type of vehicle with more options for about the same price. The treated me well. More
Car Buying Made Easy Due to circumstances, I was forced into buying a car. I looked at multiple cars at multiple dealerships but Heritage by far had the best vehicle at th Due to circumstances, I was forced into buying a car. I looked at multiple cars at multiple dealerships but Heritage by far had the best vehicle at the best price. My salesman, Ed Turner, was very friendly and personable. He was never pushy with the sale, which was very much appreciated as I was already overwhelmed with the process going into it. I traveled from out of state to see Ed at Heritage and I highly recommend both him and Heritage to everyone out there looking to buy a vehicle! More
Service advisor attitude - Ciara Barron I took my car for service on 8/17/17, I was first told it needed a new part, I was pretty irritated. my car is less than one year old. Than I was told I took my car for service on 8/17/17, I was first told it needed a new part, I was pretty irritated. my car is less than one year old. Than I was told it would be ready by 8/18/17, I was given a base model loaner. Than I was told the part did not come in and It may be in by Monday. When I told her I was upset about a new car having problems, she responded, I'm trying to help you I don't make the cars. That was completely unprofessional and rude. This was my first service issue with VW and I am not pleased so far how it is being handled. Also if you have my car because of a factory problem, I should have be given a equal vehicle as a loaner, More
Herb is the best! Thanks Herb for rolling the red carpet out for me. Not only did you listen to my wants and needs you never made me feel forced to buy until I was comf Thanks Herb for rolling the red carpet out for me. Not only did you listen to my wants and needs you never made me feel forced to buy until I was comfortable. I truly appreciate you and I love my new van. More
Always the extra mile Stopped in one day to cruise lot and see what was available. Was met on the lot by Herb and shown everything they had to offer. Herb offered a huge se Stopped in one day to cruise lot and see what was available. Was met on the lot by Herb and shown everything they had to offer. Herb offered a huge selection and no pressure. My best car bying experience experience ever thanks to his knowledge and expertise. Thank you for the pleasant experience Herb, Im loving my Charger!!! More
Herb is the best ! Went in to buy my first car , Herb explained to me everything I needed to know , great costumer service and extremely knowledgeable. I left with a 201 Went in to buy my first car , Herb explained to me everything I needed to know , great costumer service and extremely knowledgeable. I left with a 2014 Kia Forte , I love my car so much and couldn’t be happier ! Great experience , I recommended to everyone ! More
Service The service that I receive from Herb Randolph is the best and I don't plan on going no where else for my care buying needs. Every car that I have purc The service that I receive from Herb Randolph is the best and I don't plan on going no where else for my care buying needs. Every car that I have purchased I purchased it from Herb. More
Best experience ever Herb Randolph is the best at his job. I ended up getting a brand new car that I Love and can afford. I will be referring all my friends and family to Herb Randolph is the best at his job. I ended up getting a brand new car that I Love and can afford. I will be referring all my friends and family to him whenever they need to purchase a car. More
Great service! I love the no pressure style. They also gave a great deal with a lot of perks. Although my situation was less than ideal, they found a way to take car I love the no pressure style. They also gave a great deal with a lot of perks. Although my situation was less than ideal, they found a way to take care of me. More
My salesman Herb Randolph is AWESOME! I purchased a used Toyota Corolla a few years ago. The process was simple and the service was absolutely awesome! Herb is professional, courteous, f I purchased a used Toyota Corolla a few years ago. The process was simple and the service was absolutely awesome! Herb is professional, courteous, funny and made the whole experience very easy. I would definitely recommend Herb to anyone who needed a used or new car. A++++++ More