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Heritage Volkswagen Parkville

Baltimore, MD

4.6
1,515 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9215 Harford Rd

Baltimore, MD

21234

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Showing 1,515 reviews

August 12, 2017

Experience of Buying A Car My buying experience with Herb Randolph was amazing, he was very helpful and the experience was quick, I would buy all my cars from him More

by ak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Sep 17, 2017 -

Heritage Volkswagen Parkville responded

Greetings! Thank you for stopping by Heritage Volkswagen Parkville. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

August 11, 2017

True Salesman Before speaking with LaVon I had traveled to and met with 4 different dealerships, all of which I felt pressured, unwelcome and burden for asking so m More

by Aaltman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lavon Pratt
Sep 08, 2017 -

Heritage Volkswagen Parkville responded

Thank you for taking the time to review us! Heritage Volkswagen Parkville strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback and be sure to stop in soon.

August 09, 2017

All smiles thanks to Herb Randolph Herb greeted me with such a friendly personality and a million dollar smile! I told him what i wanted and he made my day! Awesome More

by msdouglas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Sep 07, 2017 -

Heritage Volkswagen Parkville responded

Thank you for your encouraging review of Heritage Volkswagen Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Volkswagen Parkville.

August 09, 2017

Salesman Ed Ed was on point, professional easy going and very detailed with knowing his information without being overwhelming pushy. I'm glad he was my salesmen More

by Sgray0421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah in finance, Edmund Turner, Woody Batts
Sep 07, 2017 -

Heritage Volkswagen Parkville responded

Good Afternoon. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Volkswagen Parkville works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!

August 08, 2017

Paolo, Sincere and Professional For six years, I always get my Passat served at this dealer. Staff there are always nice and Paolo is excellent. He is very knowledgeable on cars, kin More

by Mengye Zhao
Recommend Dealer
Yes
Employees Worked With
Paolo Carnevale
Sep 06, 2017 -

Heritage Volkswagen Parkville responded

Mengye, thank you for your complimentary feedback of Heritage Volkswagen Parkville. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

August 07, 2017

Excellent Today I was able to purchase my first car! An experience that I thought would be stressful, Herb made simple and reassuring! The service was perfect a More

by Bkerina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Sep 06, 2017 -

Heritage Volkswagen Parkville responded

Heritage Volkswagen Parkville appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new vehicle for a checkup! Thank you again for the highly praised feedback.

August 07, 2017

Great experience Herb helped me out with purchasing a Jeep Grand Cherokee that I've been wanting for a long time. He walked me through the entire process. I recommend More

by Ciaracoke
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Sep 06, 2017 -

Heritage Volkswagen Parkville responded

Greetings! Thank you for stopping in at Heritage Volkswagen Parkville. Our customers are of the utmost importance to us, and we strive to provide the best experience possible to all that stop in. We are sincerely grateful for a positive response like yours, and we will make sure to inform our team of your kind comments. Please stop back in or call should you have any questions regarding your new Jeep, as we would love to see you again! Thank you and have a great day.

August 05, 2017

Great salesman!! Lavon was super patient and found me just the right car! We looked at two Wranglers, and found a 2016 black willies that was exactly right. More

by Heatherd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lavon Pratt
August 04, 2017

Awesome experience Lavon was a trooper in every aspect and I would highly recommend him as an advocate whenever purchasing a new or used vehicle any time More

by Raymond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lavon Pratt
Sep 17, 2017 -

Heritage Volkswagen Parkville responded

Hello Raymond, Heritage Volkswagen Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Lavon Pratt and the team! Thank you again for your review.

August 03, 2017

Fantastic service We had a pleasant experience with the purchase of our Honda. Lavon gave us personalized service and the car was delivered on time. We love it. Thank y More

by Clint123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Coy, Doug Mrockowski, Lavon Pratt
Aug 31, 2017 -

Heritage Volkswagen Parkville responded

Good afternoon. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Volkswagen Parkville works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!

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